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Sheet was torn on one bed, The beds could have been triple sheeted, unfitted flat mattress pads hanging off beds on the side, bathroom floor wasn't clean neither was the carpet or toilet. Pillows way to soft and flat. Fridge and heater made noises all night. Please submit this to them. People yelling, screaming & slamming their doors down the hall Felt very safe and no smoking!!!
The staff was very friendly, the place was very clean and it smelled clean too. We had a wonderful stay and will stay there again
My daughter and i got tomswim And i was able To Relax in the hot tub after a long drive. The beds were clean and comfortable.
The bed is not comfortable at all. The closet has water water damage and molded. Some front desk stuff are not helpful at all. Won't stay there again.
The room was ok, if not a little dirty and the carpet was wet. Enjoyed the in room fridge and microwave. Enjoyed the high floor request was accommodated. Enjoyed he free parking. The elevators were prompt. Ok...first, checkin. When there is an obvious line, don't help they people being rude and cutting in first! It tells me that you don't care about your guests. Then there was the flies. Oh the flies. In the evening, we joined friends for a game night, pre-wedding activity and while it was ok, the room had a major fly problem. They were on the tables, on the food, on our drinks. It was terrible. And there was no indication the hotel was interested in fixing that. Then, at breakfast, the flies were back and EVERYWHERE! They were on the food, the drinks, the baked goods, the "clean" plates, our table, and on the people. Approaching the coffee station made them buzz all around and get in your coffee and it was gross. The hotel also was very disorganized as far as the wedding details, and we little to no help to guests. And finally, at check out, they handed me a bill and it was for more money, above what we had already paid in advance. Waiting for that to come through on my card now. Overall, if you want to simulated what a hotel in Botswana is like, stay at the Abraham Lincoln. I've stayed in boatswains, so I can make that comparison. Old building, hardly helpful staff, dirty rooms, and flies every where.
Rooms were clean, bed was nice. The front of the hotel is really scary. I was not sure if the hotel was actually there because it looked closed.
Excellent customer service at front desk. Room was clean but hallway on 16th floor had very musty, stale odor.
Didn't like hearing that it will be permanently closing.
I was lured by the historical aspect of the hotel. This hotel needs significant care and renovations. It is not clean. The wallpaper in the halls is peeling. The carpet is worn. The curtains are not functional in the room where we stayed. The water temperature and pressure are inconsistent. I could go on.
Stayed for one night with the family...the hotel was great...spotless..new...and the staff was great...parking garage attached to the hotel...the area where the hotel is was fine despite some of the reviews I read on here...might not look the best but I wouldn't worry about it....restaurant was very good...nice bar also...30 minute drive from futchwonderland was worth it
Clean rooms and a friendly staff. We were there for a concert and the location is directly across the street from the Santander Arena. Perfect if you are visiting that arena!
We enjoyed it all. Entire hotel was spotless. Rooms were extremely attractive. Couldn't be better There was absolutely nothing to dislike.
The staff was friendly. The beds were very comfortable. The rooms were clean and very modern. The food is exceptional. The fitness center has new equipment and it is open 24 hours. I really enjoyed my stay. I have no complaints