For the good, first would be the beds and pillows. They were very comfortable and I slept well each night. The room was neat and clean. The public parts of the hotel were well kept and inviting. The location of the hotel was decent, only about a mile from downtown. It's an easy ride to downtown as well. I read several negative reviews of the on site restaurant. Although I only had breakfast there, I would disagree with those reviews. The breakfast menu pretty standard for the north. The food was prepared well. The service was quick, without feeling rushed. Our server was pleasant and engaging. And I felt that the pricing was comparable to what you would at an off site diner. Definitely not gouging. There were only a few minor quibbles I had with the hotel. The walls were pretty thin. There was family with children in the next room. I knew this because I could hear the children well into the evening. It didn't bother me or keep me up, but I was aware of it. In fact, they may have had the worse if it as I am a snorer. Secondly, though clean and functional, the bathroom looked as if it could use a refresh. And lastly, the hot tub could have been a bit warmer. As I said, these were minor quibbles. Overall, I was pleased with my stay at the hotel.
Friendly staff. Housekeeping did not check my room on the second day; SPG would not credit points for my stay due to having booked it through a Kayak.
Nothing I was told my room was not available when I went to check in at 11pm.
Nice clean room. I had a very comfortable stay. The hotel walls are quite thin. Could hear a good bit of hall noise.
We thought that the remodeling that had been done was very nice and up to date. It had a relaxed modern feel to it.
Rooms were clean, I give amenities a 9 Not enough restaurants/shopping in the area. No fault to the hotel but, we had to drive abt 15 mins away to an area with a mall and restaurants.
Room was kept clean. King bed was comfortable. Desk staff were very nice in general, and great about extending my stay another night without an upcharge. Good workout room. Conveniently located near I-81. Lacks fridge or microwave access. One only elevator was operating, which had been the case for nearly a month. They're expecting the issue to be resolved by July '15.
Staff was friendly, room was clean Had to eat breakfast somewhere else..coffee machine was not working. Hotel in need of updating.
This place deserves negative stars. Left after 10 minutes. Keep my motherfuckin money. What a dump.
NOTHING EVERYTHING HOTEL WAS DISGUSTING AND RUN DOWN I WANT MY MONEY BACK IT WAS NOT WHAT I PAID FOR. WOULDNT EVEN PAY 5 DOLLARS A NIGHT FOR THIS.
We stayed here for two nights and had a great time. The staff was helpful and nice, and the room was clean. Room came with TV, microwave, and mini fridge. Hotel is about 5-8 minutes from downtown Scranton but in a quiet area. We would stay here again!
I have been making an annual trip to Scranton, Pa for the last 15 years. I always stay at the Radisson Lakawanna. The lobby decor has been preserved ( beautiful marble, mosaics, and stained glass). The rooms have recently been redecorated - or are in the process. This is a welcome improvement. The staff is friendly and helpful. We love dining at Carmen's ( in the hotel). Good food at a reasonable price.
The rooms were very large, beds very comfortable. The hotel lobby was very elegant and the old train terminal atmosphere was very cool. The bathroom was renovated with a stone vanity and very nice tile, but they used a very crappy tub surround.
The refurbishment of the grand train station into a hotel is nearing completion and they have kept much of the details of the main station lobby. It feels grand, though I question some of their design choices (neon bright spot lights?) The heating systems were off and on, including bouts of cold and hot water in the showers. The food at the grill and their main restaurant was Okay, but nothing to get excited about.
The hotel is in a historic train station. Wonderful restoration. I arrived early, so the room was not ready. Okay, I was told I would get a call on my mobile phone when a room was ready. That call never came. As the normal check-in time approach, I returned to the hotel to find that my room had been ready but that no one had found the time to call me.