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Friendly, accommodating staff. The room was large and comfortable
I booked the room through a third party. As a result I could not use my $50 discount from Best Western and they refused to give me a receipt.
Willingness to help after my husband had surgery
Some staff were polite, others very rude. Breakfast was bad. Fruit was rotten and had to beg two different people to get the waffle batter refilled