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The Bed. The room was exceptionally clean. Brandy was the only attendant on when I checked in but she had great poise and excellent customer service while on the phone. Even with the line up and phone ringing constatntly she remained in composure. The wait to check in was long only 1 attendant
The hotel was very clean. My daughter enjoyed the waterslide.
accomodating staff, good service, excellent breakfast, modern, clean rooms, fridge & microwave in room was excellent for our family stay. It was a little new to us to have to put a $200 damage deposit down for each night, however, we did get this back so it turned out all right.
The room was very comfortable and the breakfast was sufficient The hotel didn't have a dining room or bar and was not situated close to many facilities
the room and hotel were very clean and new! nice design. the lighting was to be desired (very dark) but large rooms. Everything (nature's fare grocery store, restaurants, beer and wine etc...)was very close by so we were left to just enjoy ourselves and relax! There is free wifi which was handy too! THe workout room is great - new machines - and the pool and waterslide were great too. Would absolutely stay there again! lighting of the rooms
The staff was very accommodating and super friendly. The open breakfast worked out perfectly for us. The rooms were decorated beautifully and the beds were very comfortable. I loved the big comforter but my auntie and mom who are in their 70's found them too much. Everything I needed to do in West Bank was completely handy. I liked all the little stores in the parking lot too!
Staff were very helpful and friendly, breakfast was ideal as we don't care for cooked breakfasts. Well situated for restaurants. No
Great Breakfast each morning, friendly staff, nice pool, rooms were clean the hallways were very cold
kids loved the slide. location.clean new. bit worried about safety of slide. Think there should be more signs warning people to stay away from bottom of slide.
We were very pleased with all aspects of our stay the hotel is old we realize that however our room was updated and very clean the linens were very fresh and the room is a good size.
The easy access to room from parking and the Chinese restaurant which was attached to the motel. The indoor swimming pool was in a separate building.
The bed was very comfortable , like that very much. The room was very clean. I asked for a wake up call and they helped me. The staff was very helpfull I will stay there again. No laundry bags
Free internet, good breakfast, free local calling I did not get a business rate when booking on-line
Right price range, good breakfast, good location.
It was clean and comfortable. road noise
Our stay was fantastic, the room was very clean and comfortable. The staff was great, and the continental breakfast was a bonus! Our pillows wern't the greatest, but did not ruin my stay!
Nothing The service, the old crappy room, the location, the noise from the highway.
Our room didn't get cleaned, there werent very many breakfast options, the pool was closed and we weren't told that before booking, it's right on the highway and our room was so loud, the toilet leaked, the price of the room was very expensive for what we got. We won't be staying there again
only 15 min walk to downtown Kelowna. breakfast included. small pool & hot tub to relax after walking all day!
The staff was friendly and helpful. NA
The staff the was nice. Too seperated, have to walk outside to get to the office, pool, vending, everything. Not kept up too well.