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The hotel is very nice with quality decor and updated rooms. The pool facilities were great, very clean. We were only 10 minutes away from Great Lakes Crossing Mall and a Rainforest Cafe. the only thing I would change is the mattresses. The beds were not comfortable at all. I know you don't get the best of everything, but with the upgraded quality of everything else, I expected the beds to be of equal quality. I tossed and turned all night trying to get comfortable.
Rooms very nice Not enough staff to check in. Same staff checking in that were getting drinks for others at side bar so those people waited too.
Beds and pillows were very comfortable Breakfast ended a little early for a family on vacation 9am
The pool was clean and well-kept. The breakfast in the morning had lots of options even for picky kids. Room was not totally clean. Stains on carpet and couch, and there was garbage on the floor of the bathroom. The light for one of the beds wasn't working, and the temperature was inconsistent. Finally turned it up to 80 and even then it was occasionally cold.
Was called at 2pm asking if I was ever to check out. Apparently I had left my do not disturb sign on the door and the manager was concerned about disturbing me. I had left at 7:30am. Very considerate and classy move. Great breakfast as well. Absolutely nothing.
Breakfast Clean Rooms WiFi Friendly Staff The staff working at checkin was clearly annoyed with us. The girl training was polite and friendly, however her trainer could use a refresher on smiling and patience. Hospitality isn't for everyone. Smile and breathe it goes a long way.
Most attentive front desk check in guy. Had a great report with all the guests and knew many by first name. Starts you off on the right foot. He is very valuable to the property. Rooms were very nice, pillows perfect, mattress newer. Makes me want to stay at a Quality Inn again. Crappy internet service. I was in a room on the end so did that have anything to do with it? Kept dropping my connection which made me have to keep reloading emails.