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Cheap, clean, and super friendly staff. It's a little far from Seattle, but I'm assuming that's why it was so cheap. Traffic wasn't bad at all, and there were no issues.
The facility itself was just average but the staff....primarily the front desk staff made all the difference. The service there was world class.
- Indoor hot tub, pool, & cleanliness of the facility - Next to Freeway & mall shopping Distance from city center & a bit hidden away
We were originally going to stay somewhere else, but when we got there the sheets hadn't even been washed. Stepping into our room at the Clarion was like a little piece of heaven that turned the whole trip around! Everything was VERY CLEAN, the staff was amazingly attentive and helpful, and the bed was so comfortable we melted right into it! After a long day you will be glad you chose this hotel for your stay.
The room was very nice, clean and neat. Wifi, TV and alarm clock all worked nicely as expected. Breakfast was nice with plenty of eggs, link sausage and good coffee (especially for someone who likes rich coffee). Breakfast was served on plates with stainless steel dinnerware. Clarion didn't have our reservation when we arrived. I couldn't really determine who dropped the ball, but I suspect it was Clarion didn't update their reservation computer, when the reservation came in from a third party provider. We fixed the issue, but it took approximately an hour when I would have preferred to have been in our room. I would recommend people check with the hotel as far in advance as possible to make sure the reservation/confirmation no. provided were, in fact, received and registered by the hotel staff.
Good location with shopping and many restaurants in the immediate area. Close to the 5 freeway. Friendly staff. Free WIFI. Fridge in the room. Expensive. Should be half the price in my opinion. Not really 4 stars. It said 4 stars but I would give it 2.5. The drapes in my first floor room did not cover the whole window, causing lack of privacy. Bathroom was older with a loose floor tile. The toilet was old and really small/low, which was odd. Flat panel TV in room but it wasn't even high-def.
Very helpful and professional staff. Very clean and great rooms. Excellent breakfast buffet. Had to go home.
Staff at front desk was GREAT! Having to repeatedly sign in on WiFi.
Relaxing environment inside and out, despite close proximity to a major airport.
It did not have a hotel-like atmosphere
Comfy bed, free snacks, good breakfast Charging to park
I liked the layout of the hotel. The staff was friendly and always ready to help. I would stay there again, and I would recommend it to anyone. I did not like that there was an extra cost for Valet parking, nor did I like the room size for the price. The menu was also a bit pricey.
The facility, property, and amenities were nice. On the first night our car was broken into and a very sentimental wedding gift was stolen from the vehicle. We were notified by security at 0130, the police didn't come until 0330, and we got NO sleep because of it all. All that Manager Marc was willing to do was allow us to check out early without a cancellation fee!?!?! After several conversations he finally agreed to refund the second night. Hardly any compensation for the stress, grief and cost of the whole incident considering the vehicle was owned by a family member so now we have to pay the $500 deductible, $288 for a rental car, and not to mention the cost of replacing the wedding gift. IT WAS A HORRIBLE EXPERIENCE AND SOLELY BECAUSE OF THE TREATMENT WE GOT FROM MANAGER MARC, NOT ONLY WILL WE NEVER STAY THERE AGAIN BUT I WILL TELL FAMILY AND FRIENDS TO NEVER STAY THERE AS WELL!!!!
Everything. The rooms were well appointed and very comfortable. The resident lounges throughout the hotel with 24/hr snack access was great. The restaraunt served excellent food. While waiting to change rooms I received a few uptight an accusatory calls from a guy at the front desk asking when I'd be checking out- not friendly and stuck up. I was packed and ready to move and just had to wait around in my room for about 3 hours until I was finally moved, to a very nice sweet that smelled of debauchery (day after a large wedding) and lots of snacks crushed and stuck in between the couch cushions.
Great food! Luxurious. People super friendly. Beautiful room, nice details.
Due to proximity to airport, jet noise was prevalent. Otherwise, this place was absolutely wonderful.
location and theme of hotel charging for parking
Being by the airport I thought that it would be noisy w/lots of traffic. Nothing, quiet as they come, and very beautiful location! Our room was a King Reg room.. nothing special by any means.. until we opened the door. Very clean and welcoming. It makes people spend the little extra to step up that high on the totem pole of hotels. A+++ Breakfast was all inclusive, but the time frame of AFTER 6:30am.. hello?? it was a Monday morning, and there are people that need to go back to work. Traffic in Seatac on Mon morning 6:30am was not going to allow anyone to enjoy that beautiful breakfast.
Atmosphere....landscaping Needs nicer hot tub and hot tub area to enjoy the beautiful grounds
It was an unexpected delight in a convenient location - close to the airport.
Cleanliness of hotel, and the room service food was good, until it upset my stomach, then I did not like it so munch. Cheap amenities. I have stayed at lesser hotels that had better beds, pillows, coffee makers, bathrooms and TVs. This hotel is far too overpriced. I think I paid for all the art work instead of a quality room. I don't mind paying $300 for a room, but it should include good quality bedding at the least. I will not stay at this hotel in the future.
Artwork, amenities, atmosphere, and food
The rooms were nice and clean, with nice views of Mt. Rainier. The water didn't work either morning, so I was unable to shower.. only a small discount was given for this huge inconvenience. The oysters were served warm, so I had to send them back for fear of food poisoning. The elevators were broken and/or insufficient for a hotel with so many rooms. No one offered to help me with my bags. The refrigerator didn't work. I was surprisingly disappointed!
Rooms nicely furnished. Nice view. Quiet Personal in restaurant could have been a bit more attentive. Waited a long time for second cup of coffee. Busy talking with each other. Not many people in restaurant so they had time to check on us.
Thought we were getting a King but was two double beds. And the doubles were the same price as King. You would think for the price you pay it would at least have been two Queens. If we had not prepaid we would have gone to Best Western down the road. At least you would get King or Queen there. The faucet handle was sticky so must not have been cleaned properly and light bulb in lamp was burned out.
The unique glass art on each floor. We were on the 7th :). The elevators.
Clean comfortable and they had bath robes. Pleasant staff. Had to pay for parking but only a couple of bucks.