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Excellent cleanliness, good environment and many more.
The restaurant staff - especially in the mornings -- is excellent. Maria and Megan, notably. These are terrific professionals The front desk staff could not manage a Hello or a smile if their lives depended on it. They were smug to a person. Unfriendly. Unhelpful. Unwelcoming. I travel frequently on business and stay in Hyatt's, Hilton's, W's, and Westin Hotels; nice places. I expect to at least receive courteous attention. This front desk team needs a lesson in civility. For that alone I will not likely be back and will stay at the Hyatt next time.
Cleanliness. Expected a glass shower.
I called the hotel directly to ask about parking and Leeza was incredibly professional and accomodating! At check-in I discovered she made me VIP guest of the day. I have stayed in Westins countless times and I didnt even know they had this program! It made my day and I will definitely return to this hotel and other Westins
Clean rooms and friendly front desk staff. Very comfortable. No room service at all during our 3 night stay.
Safe, good area, clean and close to where I needed to be. parking was confusing but that is my only complaint. The drive to the Westin was hard to find and the parking was confusing at first, but after I did it a couple of times it was easier. The first time finding it was at night but all the signs are small or things were written on the pavement.
Comfortable bed nice shower nice pool. A lot of tv channels had poor reception.
Very friendly great place too stay Did not have any problems
Just needed a room close to Reston Town Center for the Tour de Cure. Room was clean, quiet, well priced and plenty of room for my bike. Can't ask for much more than that.
location, location, location! Ideally located in the Reston Town Center with shopping, dining and entertainment a short walk away. Convenient parking. Room had a tremendous view of the fountain and lighted trees lining the walkway.
When checking in the staff was very friendly and helpful. Nothing there blew my mind, but it was a very nice stay. While the price was a little much, it was a reasonable value, although not a great one.
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Thanks for the great deal
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
Room was clean and comfortable. Staff were great. Good job
Great service. Breakfast buffet was excellent. Room was nice.
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
Bed and room
It was in the same place as my conference. Shower was too small. No vending machines. Convenience store pricing for snacks "extremely" expensive.
Hotel did not find my reservation feom book.com. I had to wait an hour to sort it out.
made use of the swimming pool - shuttle to/from airport
The room size is big. They are very clean. The staff is very good There is no public transport connection with the main area of attraction in the city
Very comfortable, large room.
Clean hotel with friendly helpful staff near a place that I have to travel to often for business. However, the desk did NOT have my reservation from Booking.com. They honored the hard copy of my confirmation info.
Free shuttle that took us to Reston Town Center for dinner and picked us up to return to the hotel. Bottle water and cookies in lobby. Very clean, updated rooms.
Comfortable bed. I only have complaints.
Ease of registration and quality of room. There seemed to be some confusion among staff regarding the availability of breakfast on site due to Mother's Day. When staff was asked about the availability of nearby restaurants they were generally uninformed about the local environs until pressed for more information. They then provided a poorly xeroxed sheet listing restaurants in the area that may or may not serve breakfast. In my experience the inability of a staff to make cogent recommendations about local opportunities for food and other amenities works against the service concept of a local hotel. It also puts staff on the defensive and makes them snippity. So, an easy exchange became a souring experience on the stay.
nothing, didnt feel good after check in there.
In der Nähe zum Flughafen. Der Shuttlebus fährt alle 30 min. Nichts. Angemessener Preis für eine Nacht als Zwischenstopp in Washington
Das Zimmer war groß genug für einen Aufenthalt mit der Familie. Die Tür der Dusche konnte nicht schließen, und es dauerte eine Ewigkeit, bis das Problem behoben war. Wenn man die Toilette spülte, spritzte das Wasser überall hin.
Sehr gutes Shuttleservice zum Airport und zum nahegelegenen Luft- und Raumfahrtmuseum.
Nähe zum Airport. Kostenloser ShuttleService zum Air&Space Museum und zum Airport. Geräumige Zimmer. Gutes&Günstiges Hotelrestaurant.
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
Nice clean and modern
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
The room was clean and it was nice for the price. The staff were helpful and the experience was good overall. nothing that comes to mind really.
Comfortable, good facilities and clean. Internet was not free. Internet is too basic to not be included in the price nowadays.
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.