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Staff very friendly and helpful. Great shuttle service around town so I did not have to worry about parking while on a tight schedule.
Check in fast Common areas shabby and not comfortable, lady's room not clean
I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip. The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.
Desk staff were very friendly. View from upper floors is nice.
The location was amazing. The ice machine on our floor didn't work, but it did on others.
Beware of Parking. Was charged $27 for parking. You can park on the street for free
Extremely professional and welcoming staff Really nothing
Good position Found the room tatty, black wallpaper under sink, hairdryer fallen off wall, whole place needed up dating
Nothing this time. Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.
Jefferson staff was excellent, very friendly and helpful!
Love the charm of its period decor. N/A
Staff was accommodating, put the flower in the room I asked for. Upgraded us to a better room after checking in, was attentive with needs for ice and deliveries Pool wasn't open, it was easy to get lost and enter the construction areas of the hotel. We couldn't get into teatime which was frustrating
Staff was super friendly, and the bed was great after the our drive.
Descent hotel for reasonable rate The fact that they advertise breakfast included, but it's only for 1 day of your entire stay
Had what we needed to rest for the night and the staff at the front desk were extremely helpful and friendly Could not take advantage of the breakfast because we had to leave so early
The room was ok, breakfast was nice. We booked this before going on a road trip because of its proximity to I-95 and because they were listed as Pet Friendly. When we got there we were told that there would be an additional fee of $50 and that they were no longer pet friendly.
The warm, friendly staff made the experience for us. Accommodating and genuine! The breakfast value and selection was terrific. We liked how easy it was to hop off and on 95. The room was older, spring mattress was stiff, no remote control and the TV didn't work.
A pleasant experience. Will definitely return on return trip.
Price. Twenty dollar voucher for breakfast in attached restaurant. Bed was comfortable. Air conditioning did not work correctly. Numerous stains on the carpet and table top. Wall protector for door handle was smashed into wall and broken.
parking is not included, valet parking rated @ $ 23 per day. For those on personal trips: Across the street, public parking is available at $8-$18 per day, depends on timing.
We stayed only 1 night downtown.....but it was wonderful. Valet parking was quick and courteous. Front desk employees were friendly and helpful. The shuttle service was a wonderful bonus since there is so much to do in Richmond. The room was clean and tastefully decorated and the bar and restaurant were also wonderful , clean, and the staff courteous. Would definitely stay again.
beeing very close to vcu being in the downtown
The location to downtown Richmond is excellent with many restaurants nearby. Wish there was a schuttle to the airport which is only 15 minutes away.
Enjoyed that the building was a urban refurbish. Every staff person went beyond what I expected regarding service. Our room was made available early in the day to meet our schedule. Very prompt transportation service. Would have been nice to have a more upscale restaurant in the hotel, but the large bar area and regar dining area were great for breakfast, lunch and snacks.
clean and nice the heater made way to much noise. hard to sleep.
Easy check-in, adjustable beds, free coffee, close to the Richmond Coliseum, free shuttle Valet took way too long--both days seemed to lack enough employees. We had to wait in a long line for 20+ minutes during both check-in and check-out.
Friendly atmosphere The price