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I love the look of this hotel as well as the views. The location is pretty perfect as well. I was also very impress with the staff. Very friendly! The room was a little less clean than i would prefer. But this has never been a problem before at this hotel.
actually a beautiful hotel in a awesome waterfront location with a brewery opening next door. place needs some work from the manic elevator to the semi clean shower stall and the clogged air return on the ac and loud whining output vent .
-The bayview room with great bay windows -Location near nice shops -Very friendly and helpful staff -Good wifi; not too slow for a change -Breakfast was pricey, and not normally included (but it was good, and the staff was great). -There's some evidence that the rooms themselves are dated but generally the latest remodel was good.
The location of my room, the view. I didn't like the fact that I couldn't stay longer. Had to return to work.
Hotel and room was furnished with beautiful nautical theme. Restaurant and bar downstairs had delicious food and proved to be very convenient. Staff was very friendly and helpful. Proximity to the marina and the Air and Space Museum also very convenient. Parking garage was well maintained and easy to use/ access for guests. Minor cosmetic issues in the room, some menu items in restaurant were overpriced.
The hotel was impressively decorated and comfortable at the same time. I was greeted by name when I checked in. Despite being a younger traveler I was not talked down to or shown any disdain. The location on the marina offered wonderful views. The breakfast offered was delicious and more than ample. I will definitely return the next time I am staying in the area. The room thermostat would reset to 70 automatically and the TV would not have sound every other time it was turned on. Nothing that was too important or that would keep me from coming back.
Pleasant check in experience, clean rooms, and the cocktail hour made for a very nice stay. It's well laid out, and the parking lot was close and accessible. I called to the grunt desk in the morning for something. I had to call twice because noone answered my call the first time. Then they didn't deliver the item to my room, and when I went downstairs, the attendant was sitting in the back, reading.
It was quiet. I could relax. The breakfast was good. The staff was very friendly. The tv channels were limited just like a cheap motel. I didn't care for the overall smell of the room, hall, and everywhere.
Clean hotel, good service and breakfast at a very good price Nothing, will stay there again
Friendly Missing cleaning my room the first night
It was comfortable! My 8 years daughter loves it! The shower needed longer curtains because water leaked all over the bathroom floor and into the closest. The cleaning crew could use a bit more hospitality!
Location, location, location. The bed was very comfortable. The bathroom was roomy. Huge refrigerator to use. Plenty of drawer space. Decent coffee in the breakfast room. Non-smoking floor smelled like cigarette smoke. Our room did not, but right off the elevator it did and all in the hall. The pillows were too small and soft, offered no support for my neck. I don't like using multiple pillows (they move around too much) but I did here just to get to sleep. One of the towels in the bathroom (when we first arrived) was put on the towel rack obviously unwashed from a previous user...gross. Grateful there were other clean towels to be used. Didn't use the coffee machine because it is stored on the bathroom counter. Who uses a food/beverage item in the bathroom?
Most of the staff was very friendly, the breakfast which was included had plenty of options and it was very close to shopping and the university. The room was very clean upon our check in. And in the evening they offered fresh baked cookies. The night staff male was rude and not very helpful. While the breakfast which was included was good, I would have liked to see more fresh fruit options. Also the gym was very small and not appropriately stocked (no towels, no water). The equipment wasn't maintained too well, but it was still usable (noisey, like it needed oiling).
I liked the room set up I was traveling with a boat and management told me I could park around back and take up several spots. So I parked liked management wanted me too and when I woke up there was a car blocking me in. I told the girl at the front desk and she was making every atempt to locate the owner after an hour went by no luck, she the. Calls her boss (the owner) and was ready to have it towed, but her boss said "we can't just tow a guests car, even if they are blocking another guest" he wanted the girl to try again to locate the owner but at that time I was running an hour and a half behind. So at this point i my self had to call the police and the owner didn't want to do anything. The police said the owner needed to call a tow truck. It was suck an inconvence for me to get the truck and boat out. Me being he guest i should not have to call the police and a tow truck. The owner needs to grow a spine and realize that when a guest does something like that and can't be located to remove the vehicle from property. I will not be staying there ever again due to the rude manager/owner.
This has to be the best staff I've ever seen. Very friendly and helpful. They were never pushy or rude. I had my service animal with me and no problems at all. Unlike others I've stayed at. I will stay there again
I loved the room spacing and location to local eateries. I stayed in a Spring Hill hotel in Vegas and this hotel in Hampton (short of the Vegas flare) was not short stopping. I would highly recommend this as a hotel option. We had to switch rooms because the television was not working (recently remodeled and may have not been connected properly). Thx.
Staff was extremely friendly. Had smiles on their faces, held doors open, were on top of it Great to see coming from a customer service background. Housekeeping was accommodating and interactive. If you passed by them in the hallway they would acknowledge your presence and say a friendly hello. Loved having a great display of food for their complementary breakfast which never ran out of food. No fan in the bathroom?...doomed for black mold. Did not care to have the A/C unit on either. Cleaned the front of it because it was filled with dust. Was a nightmare for those who have allergies like myself. The 2 inch gap of fresh air from the window was not cutting it for fresh air flow. Luckily did not have to be in the room as much as we had planned.
Price was great Mattress was old and you dipping in the center. Sheets where stained and hair in bed.
I was definately impressed with this stay. The hotel had a low star rating, but the room was great, the bed super comfy and clean, the room was quiet and the hotel lobby very nicely decorated. Parking was super and well lit. I'll be staying there again fo The elevator is a bit rickety.
The staff was for the most part very friendly and helpful. This hotel was filthy, our room smelled so strongly of smoke (on the non smoking floor), there was water damage in the room, cleaning chemicals were left in our room and both of the elevators went down! We had to ride with bags of trash in the service one
the employees are very helpful mi
There was absolutely nothing good about this hotel! This hotel has a lot of men hanging in the inside of the lobby and out in the parking Lot.This hotel customer service is horrible do not book this place because once you get there they will not refund you your money.THIS HOTEL IS UNSAFE & STAFF IS WORST
Room was not clean. Had broken furniture. the reception people did not care to pay attention to the customer. Was very noisy and could hear people talking and shouting in the nearby rooms throughout the night
Staff was very very accommodating to my situation just getting out the hospital. Have to walk with a walker and moving slow because of my fybro pain. They made sure I took my time getting around and let me check out later. Very happy with my stay. The bugs. Shower had a few.
Staff is friendly and accommodating. Hotel needs a major renovation. The restaurant which was open the last time I stayed was closed.
Not very much. Although the desk attendant was nice, she did not appear very professional. The overall appearance was very out dated and dreary looking. When we arrived we immediately noticed the holes in the lobby furniture, the staff's un-professional appearance and the overall drearyness of the place. The elevators were raggedy and our room STUNK. Our sheets had black oil or shoe polish stains on them
Nothing it had roaches in the room it was nasty never going back there again I hated it... The room had roaches and bugs it smelled nasty never spending my money there again
The only thing that was good about this hotel was the location There were roaches and the sheets were filled with hair
Location Building and furnishings in disrepair. Cleanliness very poor. Staff unfriendly, offering minimal assistance.