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Great price. Beautiful hotel. Friendly staff They confused the reservation then confused it again. It was a bit of a hasstle but it worked out OK. It would have been more helpful if Booking.com had information about the reservation on the email.
I went on a trip for a conference with my parents. The facility looked okay but a bit dated. There is a problem if you have a car since the parking is not readily available. The staff were helpful and beds were comfortable I booked in advance and despite I arrived 6 hours after my planned time my room was not ready! We had to wait for 30 minutes to get an available room. I asked for easy access since I have an old mother with me, but the room was on the 9th floor!! Far from everything. I booked and paid for a fridge but our food went bad because it didn't arrive until the next day despite multiple reminders! The floor at the room has some red stains not sure from what! That is after waiting for it.. People at the front desk were okay, but I would avoid it if there are other options .. Stayed at the Hyatt in the past and had better experience
Lots of nearby grocery stores and food chains. Very close to silver line train (metro). Amazing view. Friendly staff. Outdoor pool is closed. Stains on the carpet and towels.
very very run down
Great staff and excellent breakfast and dinner. Great location to walk across to the Tyson mall. The lamp shade had dirty liquid spots I noticed the last day and also, a sock from the assumed last guest was still in the room.
The staff was courteous. The room was small and insufficient. For a price over $200, I would expect at least an in room refrigerator.
Very clean Very comfortable Very friendly
Walking distance to Metra system allowed D.C. visit without need for car rental. Sonia at front desk is rude & not professional. Example: Approached front desk to check-in and sternly told there is no room for us... even though we had a reservation confirmation number from speaking with her the previous day. After insisting that she take a look at her reservation system, she acknowledged that we did have a room reserved. Really? Turning away your guests without even looking at your reservation system first? Not a welcoming experience at all!
Front service/check in could be more friendly. Hotel is more a business hotel.
I liked the easy check-in. Checked in onlinel and was asked the expected time of arrival and desired room accomodations. Request for a quiet room was granted!! Upon our arrival, the front desk staff was very professional and helpful. My daughter and I absolutely loved it. Thank you, Maria Ortega Can't say anything negative about my stay.
Extremely comfortable beds. Great showers, including "rain-like" generating shower heads. Dual shower head system. Starbucks coffee in-suite. Limited parking in front of hotel.
Remodeled with new furniture. Having to pay for parking. I've stayed here before and never had to pay for parking. Tv remote didn't work.
Good location and friendly staff clean room
Great deal on the room! No carts to help get your stuff from the car to the room! Crazy..
I've stayed multiple times at this location. The staff is very friendly, the rooms are clean, and the hotel is in a great location. I will definitely be back
The room was nice. The beds were clean and comfortable. The ppl in room 236 were extremely RUDE and loud. I banged on the adjoining door around 10 as their phone conversation was very loud. And then sometime after 1am, it was some girl erotically screaming for the next 5 hours!! My 16yr old and 13yr old daughters were with me and it woke up my oldest.
Convenient to Tysons Corner Mall and many restaurants. Staff was very friendly. Pay for parking and Wifi during the week. Breakfast was too pricy. More of a business hotel than a family hotel.
Everything I didn't like the shout and loud noises coming from the hall ways and neighboring family.
The bar and staff were great. We were misinformed about the shuttle had to take the public bus to get there. The hotel did not have our reservation from kayak when we got there, the was enormous cockroach in our room, we got locked inside our room and had to have engineering let us out and our toilet handle broke, so over all not a great experience.
Good burger from room service. I requested an ice delivery because there was not a bucket I could find in the room. I had to call back twice and they brought me a bowl of ice which was cumbersome. Also the mini fridge didn't keep things cool and you could not turn the temp down. My room was unfortunately near a room with small children that were very loud very early in the morning.
more courteous and friendly staff of the
I could adjust the matrass rigidity and had a good sound sleep. Old towles and bedsheets
Friendly staff, clean room, free internet access, mini kitchen (microwave, refridgerator, coffee machine), good location, parking garage
Just a place to crash in after long trips I am not pleased, my room was not clean, towels not clean, TV was not even flat screen but old style, room was small, management not helpful. They never called to confirm whether are are willing to cancel or reschedule my booking due to honest mistake 10 days prior to my booking date. They thought they are going to get the money for free, and when I attended I was asked whether a one bed is enough when my booking was for a double bed?!! I was shocked!
I was very pleased with the hotel staff, always attentive and cheerful. The food in the restaurant was well priced and very good. The gym was sparse but allowed me to get what I needed done.
Indoor parking lot Old towles, broken and bended matress.
The mid-afternoon staff responded to our call regarding difficulty turning on the TV, and called afterwards to make sure everything was taken care of by the maintenance staff. The room was very clean and the shower was spacious. The adjustable bed was a nice idea, but ended up being not comfortable. The air system in the room was noisy when it turned on, which woke me up repeatedly. The buffet breakfast was a little pricey at $27.00 for two people, but it was convenient.
Quick check in, modern, clean, comfortable and quiet. I highly recommend.