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Beachfront Based on price and reviews, thought hotel had been rebuilt. Same dingy carpets in hallway, gaudy colors, weak attempt at an unhealthy breakfast. When first walked in room and smell men's cologne, I was immediately turned off. Refrigerator was not working well so spoiled $100 worth of food and beer. Warm beer!!!! Even the shower was not adjustable. For 30 bucks more could've stayed at Hilton
Very nice place to stay, walk out the back door and you're on the beach The bathroom was very small
View Restaurant!!! Horrible dirty food was cold and bad selection. Rather not have a complimentary breakfast. We left
Close to the water & right on the boardwalk, the rooms wee well kept and tidy. The free breakfast buffet was horible, we ate it our second day, I should have known better I'm usually against buffets all together! It gave me severe food poisoning & I was bed ridden 2 of the 4 days we were there! Never again!! Steer clear!!! Yuck!!!! Also elevator was extremely slow sometimes wiring up to five minutes..
The room was clean and the view was great. The staff was very friendly No blow dryer, no tea, the tv wasn't working and my boyfriend got it to work somehow after fooling with it, no big deal though, the overall stay was good
The accessibilty to the beach, convenience of the shops on the lower level , fresh coffee and juice always available in the lobby for guests and the general relaxed atmosphere and open layout of the lobby. The covered parking garage is also a nice feature. Of special note: I spilled my cup of coffee in the room and when i called for assistance from housekeeping the young man who came to help was very prompt and courteous. We found the staff to be very helpful and accommodating when asked and needed. The pool and the pool area were atrocious. The tiles above the water were lined with scum. There was, what i can only assume, a large slpatter of mucus on the deck of the pool area that was there for 2 days of our stay, and we saw at least 3 cockroaches running on the pool deck. When we first checked into our room, the bathroom had not been cleaned behind the door. A used towel from the prevoius occupant was still hanging on the door and there was debris such as sand and dust along the edges by the door.
We loved the view from our room and balcony. We found that the staff were very friendly and helpful. Beds were comfortable. Great location. They had a good variety of foods for breakfast and did a very good job keeping everything filled up. We would come back here for another vacation. The kids didn't like the hall-ways. Hot and very narrow. The parking garage is tight but nice to be on the same floor you are staying on. Someone put a scratch on my car..
It's not luxurious, but for the price it's SO much better than the other hotels (which are mostly dumps) in the area that cost the same or more. Everything was clean and modern, and the staff was extremely nice and accommodating! There were added perks that you don't always get at some of the other hotels at Virginia Beach, like being able to park more than 1 car there (for a small fee), and even though check out is 11am you can still park your car there for the remainder of the day. If you like to swim you might need to walk a block or so up the beach since the hotel is right next to the pier (where most shark attacks occur). Otherwise, the location is great! It's right by the amusement park and tons of shops and restaurants. I'll definitely come back here again! The ac was a bit harsh. If you sleep next to the air vent you're going to get tons of cold air blasted right at you. The beds are a bit hard, but I still slept well.
Location is prime! Seconds to the beach and close to main strip attractions, food and entertainment. The staff were more than helpful and a pleasure to see. Very clean rooms with a great view. Pool, fitness area are very nice! Everything is setup to make your stay as easy as possable. Parking is included and the garage is attached for quick access to rooms. We really enjoyed our stay and will more than likely stay here again. It could be up kept a little better maintenance wise to the outside, our door to the balcony was pretty beat up and alot of rust and missing paint. They were in the process of painting rooms tho, so maybe the rest is soon to come. Its an older hotell so some things like that are expected. The rooms could be a little bigger but for what we needed and the price it was great! The breakfast was pretty lame, but again, for the price it was fine. Nothing special to eat and pretty limited but what they did offer was really tasty and the staff again were very nice. Overall the pros definitely outweigh the negatives and i would stay here again and recomend to friends and family. Our family of 4 had an excellent stay!
Waterfront balcony was a huge plus. Gym, free parking, and breakfast included. Decent price. Could have been cleaner but, was not bad overall. The parking garage had steep ramps that may cause some vehicles to bottom out.
Everything about the hotel i liked. No issues. Flawless i would definitely recommend this hotel to anyone. Definitely got my money's worth.
ocean front. clean. professional staff. rooms are a bit small.
Rooms were clean, Staff friendly and professional. "Oceanfront" is misleading. The room I got was across the street in an older building with no ocean view. Rooms in the older building are open access with little to no security presence. I would have paid more to go to the main Best Western building if rooms were available.
Housecleaning was very courteous. The hotel catered well to all types of folk. Obviously being 4th of July, parking was a little rough but the hotel took care of us.
We had a group of 13 year old girls here for a birthday party, the general manager was nice, we had a lot of people and they didn't have any larger rooms available so they let us stay. Service is horrible, housekeeping at night refused to accommodate with towels and blankets, said she was limited to only 4 but at the front desk they gave as many as we needed and the housekeeping gave even more the next morning. The complimentary breakfast was okay, but the tables were dirty and when I asked one of the ladies if she could wipe off a table for me she said "in a minute" and did something else. We sat somewhere else and she returned when another family tried to sit at the table and asked to have it wiped, then wiped it and warned that it would be very wet. The hotel is old and has a sticky feel to it, I will not be coming back.
Great location. Beautiful beachfront rooms. Staff was extremely courteous, and always happy. Everyone from the front desk to walking past maintenance. Rooms were well kept and clean. It is worth the extra emphasis to say that the rooms were clean, as it is very important to many people. My room was exactly as pictured. They did not use a "model" room for the pictures. Within walking distance to dozens of great restaurants. Front desk has a lot of deals and discounts on local attractions. One of the elevators felt a little bit shaky. Couple lots down had construction going (April 2015) so there were sounds of pile drivers going during the week. Being realistic, not the Hotel's fault in any way, but something to keep in mind for spring/summer 2015.
Our view was aaaammmaaazzziiinnngggggg!!! We were looking for something right off the beach and there it was. The room was very nice, as well, clean and comfortable. I would definitely recommend. My only negative was regarding customer service. The front desk staff and concierge weren't welcoming and didn't seem to have good customer service. However the janitorial staff were very nice and greeter all the time.
Only scolding hot water for showers. Room door was open upon arrival, maintenance supply in bathroom but no maintenance person in sight. Front desk was quick to deal with that issue but didn't fix hot water
Room hadn't been cleaned so we were moved to a lower noisy floor. Parking was terrible. Won't stay here again. could have had such a better experience at any competitor
Everything was wonderful There wasn't anything we didn't liked
Great location and helpful staff Breakfast line was crowded and long, ants in the room, room occasionally smelled like smoke, restaurant staff was loud and annoying, elevator was broken, extremely small bathroom.
Being on the oceanfront
Great location, hotel was quiet. We didn't pay for ocean view room but go one anyway. Breakfast was not bad either. The hotel was on the older side but it worked for us. We were 3 friends looking to getaway from our small children for a weekend ;)
Great view of the ocean and great restuarant. Our toilet ran all night. If it worked, would have 5 stars.
Location Iron didn't work well. Cable didn't work well (fuzzy). For some reason I thought there would be a mini fridge in the room, but there wasn't. ,Iron didn't work well. Cable didn't work well.
I liked having a balcony to sit on and view the ocean. The view was magnificent.
We loved the balcony and the oceanfront view. The cleanliness if the rooms was not so good. At first we walked in the main corridor and the hotel looked beautiful. Then you go down the hallways and you immediately think you are in a different hotel. Needs to be renovated and there is no air conditioning in the hallways so it smells musty. The rooms themselves were not bad. Our sheets had hairs on them from the past people that were there which we thought was unacceptable. The shower was difficult to shower comfortably because of the setup being handicapped and the settings on the water went from ice cold straight to flaming hot. We also had to leave a day early because of a family emergency and tried getting our last night stay refunded but when we told the staff it became more of an interrogation and the manager asked "what kind if family emergency is it." Not very professional. Parking was across the street but valet is available. We will not stay there again.
Building staff and location were great. The building star was super nice and always greeted you. Building was located very close to a lot of nearby by attractions and great places to eat. The receptionist at the front desk was horrible. She atempted to over charge me for my stay claiming we were in a deluxe room, yet there was no mini fridge and no microwave. She did not greet us when we walked in and acted as if it was a choir to tend to us, when it is her job. I asked her if there was anyone to help with our bags all she said was that the location didn't have bellhops not once did she mention the trollys off the side of the front desk that were hidden from plain view. Didn't see them till later on when at the pool. When calling the front desk she was not very attentive and seemed as if she hates her life and her job.
I had to cancel my trip at the last minute do to a sick child. When i called to cancel they said sorry even though you paid the extra fee to be able to cancel your reservation you are with in 24 hours so we are still billing you for one night. This is absolute garbage i will never stay at this hotel. COMPLETELY DISAPPOINTED!!!!!
The beds were very comfortable, location to the beach and other attractions a plus. Shower was nice. There were bugs in the room. The shower drain was clogged. Tv picture was fuzzy and it was hard to watch TV.
Location was great right on the boardwalk. Bed was very comfortable. Hotel had an old school feel with updated decor. Staff was awesome. Only complaint was that the phone was broken and the cord popped out when you tried to call the front desk. Other than that hotel was awesome
Loved the location..room was nice with beautiful view. Restaurant is great too! Enjoyed the pool & hot tub. Pool guys (employees) looking at us too much when we swam. Made me uncomfortable.
The oceanfront. I thought that the cost should have included a refrigerator and microwave.
The beachfront view Surprise $50 for liability but comes back yobuoi 3 days after checkout
The hotel is very clean and tidy, the parking garage is free and right around the corner, the staff is incredibly attentive, all the rooms have ocean view, the rooms are modern and it was extremely quiet since it was the off season. Be prepared to have a love affair with the shower, though. Between the peace and quiet, that was the REAL winner for my boyfriend and myself. The tub is nice and long so you can really get your soak on (go to the Lush store in the Norfolk mall and get yourself a bath bomb, trust me, you'll be absolutely pleased with the results!!!) Plus two shower heads that individually swivel, have different spray settings and have really great pressure?!?! Talk about so fresh and so clean clean!!! The view of the ocean is just a bit wonky, there's a giant pipe that's siphoning sand from the marina to the ocean and when it's running, that watery mix looks GROSS (the sand is black from boat fuel). There was no mini fridge or microwave, which was a bit odd, especially when the issue of having leftovers came up, but not a total deal breaker. It was just odd. The concierge was excellent at his job, but to the point of being almost a bit intrusively helpful and aggressively friendly, but who can be really upset with somebody who's genuinely happy to be at their job?