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The staff at Hotel Roanoke were the definition of customer service, from the housekeeping staff to the management and everyone in between
Location and aesthetics. Parking situation is very inconvenient. Had too far to walk and leaving during a rush (our whole group left at once) with only one attendant took nearly 15 minutes to get out.
Historical nature The executive level was not worth the additional money
A wonderful old hotel within a walk of the Taubman Art Museum and the downtown market. The old Norfolk and Western station across the street which houses a small museum of railroad photos from the end of the steam era was also nice. The hotel grounds were well-kept and when we visited cherries were in bloom. Valet and bell service was very attentive. We had an excellent breakfast on Saturday with first-rate croissants, fresh fruit, and salmon.
24 hrs before checking in I received an email offering 3 alternative upgrades if available at 3 different price premiums above my booked room. I was not able to choose which upgrade I might be interested in.
Very comfortable and clean.
The staff I encountered were all friendly and helpful. The room was plenty big enough, with sitting area as well as sleeping area. The location is convenient to major hospital and other businesses in the downtown area of Roanoke The parking garage had spacious spots but limited number.
Best service I have received in 10 years. Clean, comfortable bed and great location near many downtown amenities.
new in late 2015. Clean, modern and perfectly acceptable for this class of hotel, great views.
New, clean, with beautiful views of the Roanoke Valley. On three occasions we went to the front desk or bar and there was no one available to provide service. The visit to the bar was after 5 p.m. when they were supposed to be open. customer service was a very different experience than it has before when we'v
FANTASIC staff! Very well trained in customer service. Friendly and helpful. Beautiful views of the valley from the hotel. The bed was much too hard to my tastes, and I usually like a harder mattress. Found hair and finger nail clippings on the floor (not ours), so better vacuuming would be nice. Location can be difficult to exit onto 419 due to the long light.
The hotel was new and clean. The hotel sits up on a mountain like hill and has a wonderful view of the city. I got much more than I expected at the Hilton Garden Club. Has many ammenities and close to lots of shopping and eateries. I have no complaints of the Hilton Garden Club. I would stay again.
Brand new very clean and modern all good
Enjoyed the views of the mountains and the simple layout of the hotel. Staff was slow to there jobs. There was never anyone at the front desk in the evening. The hotel grill was definitely lacking in quality for the price.
Location, cleanliness Bed was uncomfortable- very hard bed, pillows were very deflated or worn down.
This guest did not leave comments about this hotel.
the location. it sits on top of a hill looking over part of the city. there were dirty washcloths left in the bathroom
It was located around a lot of the sites we wanted to go to and it was very clean. Our first room had been smoked in, but the staff was very polite and switched us right away. The breakfast was expensive, $9 for my two year old! It would have been nice to get a guest discount. The pool is pretty small, when I took my two year old swimming, another family was down there and it was very overwhelming for him.
Clean, attractive ambience and comfortable bedding.
Rooms were plenty large. Beds very comfortable. Many different places to sit in hotel. Free Wi-Fi.. Good location.
Room was spacious. Cost was reasonable. Breakfast was great!
loved the breakfast, especially the "egg mcmuffins" which were far superior to those at McDonalds.
Location to highway and restaurants was perfect. Our room was next to elevator and that took space away from the room. The bathroom was incredibly tight. Be warned if you have a do not disturb sign on your door when the cleaning staff to by- they will not come by later and clean your room at all. Wish we had known that.
The beds were comfortable We had a leak under the sink the carpet was wet. We called about it and they said someone would come check on it but nobody showed up. Another thing was they put us in a room next to the elevator so we heard the elevator go up and down all night was kinda noisey in the middle of the night. The drains did not drain like they should. And nothing was done about that.
the staff where very helpfull
Great service and breakfast. Staff was friendly and helpful. Proximity to mall a plus.
The staff was friendly and efficient. A good welcoming upon check in. The room at first glance was very modern decor and tasteful. Plenty of space. Convenient location with lots of restaurants and shopping. The fridge was not working. We didn't find this out till we came back that evening with drinks and by morning, still nothing. The mattress was very uncomfortable. Very noisy with springs, "popping" when someone moved. Made for a very restless night.
We were literally there for only 9 hours, but it provided the exact level of comfort we wanted and would want if we stayed longer. The king was very comfortable, there was plenty of room with a huge sofa and there was a large wet bar with mini fridge. It seemed that the hotel was very new. And the woman at the front desk was exceptionally pleasant. Nada!
nothing decoration noisy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Can't sleep!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!