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Guest services was superior and what I expect for a hotel of its caliber. We had a problem with our room and when addressed, we were moved into a suite and also given passes for the executive lounge. Aver unexpected and pleasant surprise. We really only wanted a different room. The location is great for walking in order to enjoy a variety of dining experiences and shopping in the market. The grounds and pool were very pretty and the entrance up to the hotel was very inviting. The rooms were only average, at best. There was hair on the woodwork in the bathroom and the floor was a little dirty. The linens on the bed were also a little scratchy. Not nearly as luxury as I expected. I've stayed in less "luxurious" hotels with softer sheets. The overall decor was old and tired...definitely not grand. It would have been really nice to have coffee service available in the room. I want coffee when I wake up and not have to get dressed, go to the lobby and back up to my room.
24 hrs before checking in I received an email offering 3 alternative upgrades if available at 3 different price premiums above my booked room. I was not able to choose which upgrade I might be interested in.