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The staff at Hotel Roanoke were the definition of customer service, from the housekeeping staff to the management and everyone in between
Historical nature The executive level was not worth the additional money
Guest services was superior and what I expect for a hotel of its caliber. We had a problem with our room and when addressed, we were moved into a suite and also given passes for the executive lounge. Aver unexpected and pleasant surprise. We really only wanted a different room. The location is great for walking in order to enjoy a variety of dining experiences and shopping in the market. The grounds and pool were very pretty and the entrance up to the hotel was very inviting. The rooms were only average, at best. There was hair on the woodwork in the bathroom and the floor was a little dirty. The linens on the bed were also a little scratchy. Not nearly as luxury as I expected. I've stayed in less "luxurious" hotels with softer sheets. The overall decor was old and tired...definitely not grand. It would have been really nice to have coffee service available in the room. I want coffee when I wake up and not have to get dressed, go to the lobby and back up to my room.
Very comfortable and clean.
Very nice, modern facilities.
The staff I encountered were all friendly and helpful. The room was plenty big enough, with sitting area as well as sleeping area. The location is convenient to major hospital and other businesses in the downtown area of Roanoke The parking garage had spacious spots but limited number.
Front desk staff were wonderful. Room was lovely. The location atop the hill is beautiful and unique. The hotel itself is pretty and clean, food was decent. We loved visiting Roanoke, it was a great town and easy to get around. We would stay again. We were not fans of the bartender. There was no warmth about her, and no attempt to engage us in conversation. Also, the hotel's pillows are way too soft and deflated. Dirty washcloth left in same place all 3 days of our stay.
The pillows were perfect. Trust me. Also, a number of nice restaurant's were very close by.
Great service and breakfast. Staff was friendly and helpful. Proximity to mall a plus.
We were literally there for only 9 hours, but it provided the exact level of comfort we wanted and would want if we stayed longer. The king was very comfortable, there was plenty of room with a huge sofa and there was a large wet bar with mini fridge. It seemed that the hotel was very new. And the woman at the front desk was exceptionally pleasant. Nada!