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Had a wonderful experience! My friend and I came up to enjoy Busch gardens. The staff was over the top. They accidentally gave us a key to a room that wasn't cleaned yet. They were very upset with the situation and gave both of us a free dine-in breakfast at the Harvest Grille. The new room was very cushy and comfortable. Other than the hallways being a little bit stuffy, I have virtually no complaints! Hallway just a little stuffy. Needs some sort of recirculated air
Most of the staff were friendly and helpful. The Rat Pack called and they want their Hotel back. This hotel is old and out dated, too many additional charges for amenities that are complimentary at other hotels. Rear security door was broken and one elevator at the rear of the hotel for both guest and staff. Terrible lighting at night. Pack a lunch and water for the walk to the lobby from the rear of the hotel.
Hotel was much nicer than similarly priced 3 star hotels in this area. Bed and shower were top notch and the place was modern. This isn't walkable to anything.
Breakfast was nice and the bed was comfortable. Internet was good too. I think my boyfriend and I caught something from the room. When we returned from our trip we BOTH came down with a cold. Not sure where else we could've gotten it from. Also the lock for our room was messed up. We had to yank it and then push to get it to open.
Overall the hotel was not bad but the bed was uncomfortable and the breakfast was marginal. The staff were friendly and helpful, the lobby is pleasant and inviting giving a homey feel
Had to make an emergency trip due to family illness. The staff bent over backwards to accommodate us including having to extend our stay at the last minute. All the staff were helpful and always had a smile to share. Although they apologized for ongoing renovations there were no issues other than an occasional sign apologizing for any inconvenience,
The staff bent over backwards to meet our everybody need. They provided us breakfast after the breakfast hours had ended, allowed us to check out late to meet our schedule, and were extremely friendly overall. For the price this hire can't be beat! No complaints
The staff was great - very welcoming and friendly! The location was perfect for visiting Colonial Williamsburg. Adequate breakfast well attended to by staff. Free cookies! Nothing.
Excellent room & Staff nothing
The Staff The Cleanliness The Pool The Location The water pressure
Great budget hotel situated perfectly in the Williamsburg area. Extremely close to tourist hotspots, food, and shopping. Because of the low price, there are very few amenities.
The location was great. The lobby was bright and clean. The people behind the desk were very friendly and helped us pick some places to eat. We loved the warm cookies! The pool was awesome. My husband and son enjoyed that one night after Busch Gardens. Its really great that its open till midnight. The room was very large, very clean. The bathroom was perfect. The towels were plentiful and so thirsty. I love that in a towel!! Breakfast is free and very good. Great variety of things to eat and drink. Its wonderful for families with small kids. Saves money too, as any meal with multiple people can be expensive. Loved our stay and would stay again. Beds were a little soft. My husband and I kept rolling into the middle. I just had hip surgery so it was a little tough getting out for me. Thats about it in the complaint dept.
The location was very good. It was close to downtown and yet far enough way that it was quite. There were ants in the rooms. When we first checked in I asked to be moved to another room due to the ants in the bathroom and also in the bed area. After moving to another floor, the same problem existed. I did not like going into the bathroom and finding ants in the sink, the bathtub and all over the floor.
Comfortable. Nice breakfast. Pleasant staff good location Nothing
The evening person was helpful in changing out our room The first room smelled of mold or mildew The 2nd room was better..