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Great location, fun vibe & activities, grand rooms, and almost all the staff members were extremely friendly and courteous. I really was in shocked with how dirty this hotel is. When you walk in you expect nothing but an amazing experience. I first noticed the level of uncleanliness when we checked into our room. Walking into the room you were amazed by how grand and beautiful it was designed and put together. We walked over to the desk and night stands and there was layer of dust all over it. The baseboards were the same way. I thought maybe this room had not been used in a while. Then we went down to the lobby where there is a puzzle on the coffee table with the couches. It was full of crumbs and dirt. If the hotel had been slightly busy this would make sense but it wasn't nor did it appear to be fresh crumbs and grease marks. The next morning we had breakfast and the restaurant in the lobby. The hostess was very friendly, our waitress wasn't at first but she came around. There appears to be huge coffee spatters all over the wall on the left hand side of the restaurant. It's extremely noticeable and behind the booths that look directly at the kitchen again layers of dust. So sad to see an amazing hotel look this dirty. Just makes you wonder what else may be going on
Very good value. Great breakfast. Decor excellent. Very very friendly and helpful staff. Loved the adaptation of the old building. When we raised the blinds to see the snow falling the windows were full of cobwebs and dead bugs. Horrible looking. Obviously had not been cleaned for a long time. We FINALLY got a receipt for our bill but were initially told that the hotel could not tell us what we payed
The bathrooms were so clean and all of the snacks were amazing!
Everything in downtown and historic Winston-Salem was in walking distance. The front desk associates that worked the evening of our check-in were so friendly and had excellent dining suggestions. The room was amazing and had a great history. The decor was clean, fresh, and not cluttered. The amenities in the bathroom were really nice too. I cant wait to return. NA- everything was great
They did not have toilet paper or soap in our room. The room was dirty. It was the worst hotel stay I have had in a long time. Also, the people at the front desk were not friendly at all.
Very clean and affordable Hard to get to in the city, confusing.