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Location is convenient to shopping, restaurants, and airport. Modern, clean, airy and spacious lobby with indoor and outdoor seating. Rooms are modern, sheets and towels are fresh-smelling and clean. Soaps and toiletries replaced each day. Microwave, fridge and coffee maker in room-nice touch. Free coffee in the lobby in the morning and water in the afternoon. Newspaper is complimentary each day. Hallways are quiet at night. Staff is very friendly, efficient and accommodating. Stayed with my mother while visiting family who live in Cary area; she will find fault in any and everything, yet even she commented she would stay at this hotel again. Seriously, the best compliment ever. Very reasonable price-excellent value. Hook on door for towels was missing-a minor nuisance. On check out day at 9:00 am maid knocked on door repeatedly. I forgot to put do not disturb sign on door. I answered and told her we would be leaving soon, but she spoke little to no English, and kept repeating when we would check out. She eventually got the message, but annoying nonetheless.
Felt clean, comfortable, and safe. Close to some decent dining options. All around great value. Staff was neutral upon our arrival -- not rude but not exactly friendly either. It didn't really have an impact really on our experience.
The cleanliness, the indoor pool, the free cookies, and the business center so we could buy and print our hockey game tickets. :) We didn't love the bed comfort level, but we do have a temperpedic at home, so it just wasn't as comfortable.
The day manager who helped resolve our choice to check out early was very nice. The bed was comfortable. The couch was so uncomfortable you couldn't even sit in it. There was an unusual odor in the suite that was not pleasant but couldn't really figure out what it was. The rooms were outdated. The breakfast was a joke. Very skimpy!
It was a large clean room next to where we needed to be. The front desk was not friendly at all. Barely spoke to us or even looked at us. We did not feel welcomed at all. Worst check in ever.... Felt like an inconvenience to her. Breakfast was poor.
Love staying at Embassy Suites, the omelet bar for breakfast and the large suites make the brand a good value for the money. Right off I-40 so easy to get around the Raleigh/Durham/Chapel Hill area. Complementary airport shuttle (runs every 30 min). Quick walk to a strip mall with a bar and restaurants in it. Plenty of parking. The indoor pool/hot tub/sauna was a good place to relax. The rooms are starting to feel dated with the wallpaper border around the top of the rooms and the color palette was similar in vibe. The pool water level seemed a bit low since the water couldn't get into the side drains but was otherwise fine. Wish they didn't charge for wi-fi.