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The hotel was clean and the staff was friendly, the rooms were very clean and well appointed. The front desk team went out of their way to assist us. At breakfast at one of the mornings we were there, the attendant had her blue tooth in and was having a long conversation with what appeared to be a friend. This was not only in the service room but also the dining room. She was a very nice woman but conversations like that do not belong in front of customers.
We stayed one night with our 3 and 6 year old and it was great. The room was spacious and the bed comfy and the breakfast was perfect!
THE ROOM WAS CLEAN AND THE STAFF WAS SO NICE. I LOVED EVERYTHING
Front desk staff was very friendly. Choice of soft or firm pillows. Beds are comfortable. Nice sitting area in room. Very reasonable rates for what you get!
The room was clean, comfortable, and cozy. The staff was amazing. I became very ill during my stay and they did the best to accommodate me. Definitely under rated. A little hard to find.
Our room was nice and the staff was great. Only beef was the view from the window. The free breakfast was a plus. I would stay there again.
I liked the price. I have stayed there six other times but always paid more. I didn't like the breakfast offerings.
Pros: close to coliseum Cons: bed and pillows were so uncomfortable I couldn't sleep all night Walls are a bit thin and you can hear other people Air conditioner didn't work very well and it got stuffy
There was a used condom wrapper in my room. Poor housekeeping. Move me to another room there the sgeets were too small for the bed they kept coming off one corner very annoying.
I like the upgrades and the layout of the room. The staff was friendly as well. The bed was big but not as comfortable as my own at home. The walls are thin so I.could hear the couple next door arguing.
The Best Western Windsor suites is a great value for your money. We loved the continental breakfast that was provided each morning. The room was clean and spacious. The front desk staff was not very friendly or helpful. On our reservation, we reserved 2 double beds. No where did it say that this room type may not be available. When we arrived at the room, there was only one bed. When we returned to the front desk, the clerk was not helpful and told us that there was nothing that he could do. Our room was not guaranteed. No apologies. My friend and I were a bit agitated with this and more specifically the attitude of the clerk.
Clean room, free USA Today newspaper, well lit parking lot. No bedbugs! Free breakfast was so-so.