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Service desk, cleaning staff extremely friendly and attentive. Rooms were clean and hotel looked well maintained overall. Breakfast was good for continental and enough seating available. Convenient beach access. Will return. Beds were too soft and noisy. Flow of the room wasn't great, bathroom was very cramped and placed at a sharp left when entering the room.
We have stayed at Shutters before. We love that it's family oriented, convienant to the beach and attractions. It's become a family tradition every summer. We were not impressed with the breakfast selection or how small the area was that it was served in.
Couple flies in the room during stay
Nothing. No one at front desk for 20 minutes and they didn't answer their phone. Room stunk like a wet dog. Front desk person named Mardi was unprofessional and gruff.
Nice staff. Strange elevator layout; moderate inconvenience but nothing terrible.
The proximity to the beach is nice, and the staff was fairly friendly. The hotel is fairly run down. There were extension cords running across the floor in the dining area. The toilet in my room was falling off the wall. The doors to the hotel rooms are very hard to open/close. The room looked nothing like what was pictured online. Plus, for the extra $40/night I paid for a pet fee, I could've actually gone and stayed in a nice hotel.
The ocean front balcony The hot water didn't work and the wi fi. Was worthless anywhere but the lobby. The pool was poorly upkept and for the price you really only paid for location because the hotel was at best a $60 a night place. However the staff was very nice and helpfully.
Location was excellent Their breakfast was poor and the beverage dispenser was out of order for juices at breakfast. The air conditioner was broken on the outside of the room and also was not working properly. The bathroom door was rotted and was very hard to close and open.