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Clean, comfortable, centrally located and great great wifi internet connection and speed. The internet is almost worth the stay alone. Staff was very friendly and accomadating. Near a Verizon tower which made the experience that much better for my cell phone use.
The room itself was spacious and the lobby and pool area was nice. My wife said that the breakfast was delightful. We were place in a room next to the stairwell and outdoor exit, connected to a room where a man was clearly verbally abusing his significant other and physically abusing their dog. I was finally forced to ask management to quite them down, and they were still going at it at 2 AM. The "kicker" is we were placed in a handicap room, which, by all rights, should be reserved for people with physical disability. What if someone disabled actually needed that room? I was glad we only staid for the night.
It was in a great area! Lots of food & the beaches are all close. A little drive to the beach & a little drive to downtown Wilmington. Not to bad though. 5/10 miles.
Hotel was clean and staff was very friendly and accommodating. Staff was always ready with a suggestion for lunch, dinner, and activities with the kids. Tobias (at the front desk) helped us plan, showed us locations on the map, and gave us brochures and info. You could tell that the the staff genuinely took pride in their jobs. We hope to go back again next year! No complaints at all.
Service, amenities and location were excellent. Will stay here on next visit to Wilmington. Could only give four stars for cleanliness of bath room. There was mold on tub surround bottom and vertical seam at corner of wall tub surround.
Our stay was relaxing. The bed was comfortable. The pool felt great and everything went smoothly for us and our dog. Very glad for the pet friendly atmosphere. The coffee.
The room looked nice and had a microwave, mini fridge, and was decently renovated. The pool was decent but not great like the picture showed. The staff was pretty friendly and knowledgeable about the hotel. The room was not clean we found lots of evidence of where they had skipped over things. The pool was NOT the nice big pool the picture had shown. We asked the help desk for advice on local food and they had no knowledge of the area, and the included breakfast was pretty blah.
Good location and friendly staff. My room was clean and I had everything I needed. Very comfortable. The fact that it is a non-smoking hotel, and yet there were apparently chain smokers in the room next to me. They kept trying to cover it with cologne and both smells kept finding their way into my room. I am not sure if they really did anything about it or if there is anything they can do.
Front desk very accommodating with extra towels and trash bags. Also changing our room to pet friendly.
Friendly front desk personal. I appreciate the hotel having my reservation and expecting me. No excuses for not having my room ready. Breakfast was great and a significant variety. I would have liked more towels with the number of people in the room.
We stayed at this hotel for a wedding on the USS North Carolina, the staff was great the room was clean large and well lit. Could use a little more TLC for the bathroom but the shower was nice.
The staff was very nice and helpful, room was great, beds were comfy, location near the Carolina Coast. Can't complain about anything regarding the hotel. This review didn't allow for changes in the check marks in the first section: purpose of trip, traveling as, rating selections. It was a leisure trip, couple traveling with adult daughter and 5-star rating all around.
Staff that listened & addressed problems. Ms Leigh Anne from guest services was extremely helpful & made sure my concerns were addressed. Her professional manner made for a very enjoyable stay thank you. Housekeeping
Great riverside view, you can see the battles go from the room. Unfriendly staff
Location Upgraded to water front room got room over roof and Hugh ac unit, not much of a waterfront
Any staff member I interacted with was kind and professional. No complaints there. The location is unbeatable. I expected more from a Hilton. The building appeared older and in need of remodeling. The bathroom was large but had not been properly cleaned, I.e., feces on the toilet seat and writing on the mirror from the previous guest.
The room was clean and the staff was helpful and friendly. The restaurants on site were excellent. Parking was reasonably priced also. Nothing. Everything was as expected for Hilton.
Was told by hotel reservations they had a rooms at two different rates and then told that was a mistake and they only had the higher rate when I told them we wanted the cheaper option. Made the reservation through hotels.com at the cheaper rate about 2 minutes later. This kept me from getting my "Honors" rewards.
I loved that it was in walking distance of restaurants, bars, etc. The room was a little small
Staff very helpful. Breakfast attendant deserves credit and probably a raise for her conscientiousness and management. Other staff also friendly and helpful. Photo of hotel from waterside (building's side) on website is interesting but does not do justice to the hotel, which is more attractive seen on person (from front) and fits in well with those buildings neighboring it. Room furnishings were clean, but insubstantial.
Great staff clean rooms good breakfast what else could you ask for
Professional employees and the clean rooms. Even though hotel was full it was still quiet
the workers the hair in the tub
Had a great stay and great continental breakfast!
Great experience. Very nice staff, nicely appointed rooms that were very clean and comfortable. Would have been nice to have a small refrigerator in the room. Would not have wanted to stay long without one.
Having a free coffee bar available when we arrived tired in the afternoon was a pleasant surprise. Exercise room, while small, had nice equipment.
very quiet. friendly staff
Everything. The room was clean, the staff was friendly, and the breakfast was great. Nothing
Great stay... had to take sick child to Dr.. granted late check out so other child could sleep... breakfast great... room very clean with a personal note from the hospitality staff... My son attends UNCW and I visit often... will stay here again!