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Staff that listened & addressed problems. Ms Leigh Anne from guest services was extremely helpful & made sure my concerns were addressed. Her professional manner made for a very enjoyable stay thank you. Housekeeping
The room was clean and the staff was helpful and friendly. The restaurants on site were excellent. Parking was reasonably priced also. Nothing. Everything was as expected for Hilton.
Location Upgraded to water front room got room over roof and Hugh ac unit, not much of a waterfront
The hotel is a great place to spend a vacation. The rooms are kept up nicely although they are older. The view from each room is spectacular and the kitchenette is sufficient to prepare snacks. This is not my first trip to Shell Island and I would recommend it to others. The staff like many other places these days doesn't quite understand how to interact with customers. The hotel management walks right by you without a smile or a greeting. However, the maintenance staff was friendly. Reported a clogged cammode that was never fixed and I we were bitten up by sand fleas. I mentioned it to the desk and was told with a smile that they come in through the doors. Thanks Albert Einstein for the lesson. Also charge $2.50 for a cup of coffee which should be complimentary.
I loved most everything! The view was impeccable, everyone was polite, and the room was like an extended stay room. Full fridge and freezer, dishes, stovetop, everything. The room had a full bathroom, with a half bathroom attached, so there were two toilets which was wonderful. I loved it! The only negative was the shower/sink water smelled a bit like fishy ocean water and if you order a water in the restaurant, it tastes that way as well.
The views of the ocean, inlet, intracoastal waterway, and the island were amazing! We were able to watch the sunrise and sunset over the water. The beds and pillows were so very soft and comfortable. The rooms were spacious and nice. Overall a wonderful stay! The only negatives I have are that the food from the onsite restaurant was not all that good and way over priced for what you get. Needless to say, we only had one meal at the restaurant. Also, the hot tub could be bigger, or maybe they could have a second, adults only hot tub.