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Entry, included breakfast, room layout, ease of access Coffee taste was not good
The staff members were so helpful and nice !! You cannot beat this place !! Had awesome time !! Free shuttle to airport and also the breakfast is luxury and restaurant food is legit !!!!
Plenty of room, was clean and quiet. I have no complaints
Well designed room, good location right off highway. Nice stay
No fan in bathroom working
Staff was very nice and the breakfast was good. It was a little hard to find as there was only a small sign. The plantings were nice and it was well maintained. Other guests - Our room was freezing when we arrived and it was nice weather so we opened the window but had to close is as there were people outside smoking and even though we were on the 4th floor, the smoke came in the window. The people stayed in the parking lot until after midnight and were loud. Also, just as a heads up, we were in a king suite and there was a couch but it was not a sleeper - could only be used as a twin.
Liked location, central and close to mall, felt relatively safe. Enjoyed alternate entrance nearer to room. Size of room was great, fridge and microwave a plus. Nice woodsy view outside of windows. Staff was very nice. Pool seemed nice but didn't go. Would stay again, very nice value for the price. I did not love the slow elevators, and they need a not protein at breakfast. Love hard boiled eggs but with three nights it got a bit old. A nice scrambled egg option would make all the difference in this hotel for me. They also needed to vacuum the halls a bit more for overall cleanliness impression. But these wouldn't affect my decision to stay again.
The staff was very nice. Location was perfect for us. Tired. Has been remodeled, but .... toilet very old, very low to the floor.
Breakfast and big rooms Not applicable
Good central location for the Raleigh area. Staff are polite and courteous. Beds are comfortable and clean. Good price on the wallet, but you know the saying.... Breakfast was....well, you might prefer to spend the money going out for that. Main elevator was frustratingly slow. 5 to 10 minute wait even though there are only 5 floors. No door whatsoever marking stairs. The other side of the hotel did have stairs, but not marked. The maid always forgot to replenish potty paper.
In City Center, helpful front desk staff, comfortable bed. Very high cost for City size. When asked was lied to about parking and Internet access. Was told that hotel parking was valet only for $30. This was wrong. You can self park for $12 though we parked one block away for $7. Also, was told Internet access was $10 per day. Lies. There was free Hotel 24 hour Internet Access for free, albeit slower but ok for email and general internet access. When we went to breakfast at 9am, there was no staff and we had to ask front desk and suddenly 6 staff members suddenly appeared. Not acceptable for this class of hotel. Breakfast was over priced for what you get.
Friendly, staff at the front desk were very happy and helpful. We were able to check in when we arrived without delay. We felt safe and secure. The Rye restaurant offered a evening meal buffet special and it was great. Although the hotel was hosting multiple events, it did not feel overcrowded or too busy. Road closure preventing returning to hotel during the race. It would have been nice to show a hotel vouchered to gain access to a way/or escort to the parking area.
Location Confusion on parking...was attending a motorcycle event in the area
Room was clean, staff was prompt. Location is great. Bedding/Pillows werent the quality I would had hoped for. Just a couple flat pillows on the bed.
I loved everything about this hotel! The staff was incredible-from the front desk to the maintenance people. The pool was the nicest hotel pool I have seen. Location could not have been better. I have no complaints about this hotel.
I tried to cancel two weeks before my arrival, yet was still charged for my stay. That was because I booked with Kayak. I will never use kayak again.
In room dining and heated pool with spa. Price of meals.