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In City Center, helpful front desk staff, comfortable bed. Very high cost for City size. When asked was lied to about parking and Internet access. Was told that hotel parking was valet only for $30. This was wrong. You can self park for $12 though we parked one block away for $7. Also, was told Internet access was $10 per day. Lies. There was free Hotel 24 hour Internet Access for free, albeit slower but ok for email and general internet access. When we went to breakfast at 9am, there was no staff and we had to ask front desk and suddenly 6 staff members suddenly appeared. Not acceptable for this class of hotel. Breakfast was over priced for what you get.
Friendly, staff at the front desk were very happy and helpful. We were able to check in when we arrived without delay. We felt safe and secure. The Rye restaurant offered a evening meal buffet special and it was great. Although the hotel was hosting multiple events, it did not feel overcrowded or too busy. Road closure preventing returning to hotel during the race. It would have been nice to show a hotel vouchered to gain access to a way/or escort to the parking area.
Location Confusion on parking...was attending a motorcycle event in the area
Everything. The room and breakfast No complaints here
Wonderful decor, room layout, breakfast, lobby, and staff. Stylish, clean, and comfortable. Both Kayak and Booking.com sent a request for a review. :( When we arrived, the hotel didn't have the paperwork from Booking.com. Luckily, I had the confirmation on my phone; otherwise, it could have been an unpleasant situation. Even so, it took quite a long time to get checked in.
We stayed on the sixth floor, which we all liked. The design of the lobby was also wonderful. Service was amazing and the staff was awesome, great people! No indoor pool, small workout room, odd room layout, no glass shower, no room service, no microwave in room, some lights did not work in the room, etc.