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We loved our stay here! Location can't be beat....right on the beach. Even with a "side ocean view" room we had amazing views! So many stores and restaurants within walking distance. Staff was always friendly and facility was clean. We'd come back in a minute!
A male employee took a female employees head and simulated filacio as she was trying to work and dry gulped her repeatedly. It was completely inappropriate. Management did not seem to care about resolving the issue, but more interested in just getting me out. It was so uncomfortable to stay there, and in an effort to avoid those staff I ordered room service, and the same man brought the food to my room. I told him I did not like what j saw and he explained that because he had worked with her for years it was ok that he put his hands on her like that and shove her face into his crotch area. They didn't even comp the room service. I have never in my life seen so much lude sexual behavior come from any Hilton staff, and a complete lack of care to make it right with me. Sexual harassment is a huge issue, and it broke my heart to see that woman so uncomfortable. At least in some weird way I was there to call him out so he would quit groping her. Staff told me that isn't the only problem they have had with that gentlemen, so apparently respect for fellow human beings is not high on their priority list. It was caught on camera, but three days later when the manager was finally "back in" somehow he didn't find it necessary to review it. To make matters worse, I had met up with a long time friend of mine while in the area, so there were more witnesses to this atrocious behavior. Sexual harassment of any kind IS NOT OK. I spent 1000.00 dollars only to be afraid to come out of my room for the remainder of my stay. It was awful.
The indoor waterpark is a great amenity for families with children. There are plenty of activities you can do at the resort and nearby parks. I would recommend booking this resort for a week to really enjoy all its amenities.
I did not like having to take my own trash out to the dumpster. OK for camping; Strange for a hotel.
Staff and cleanliness
Toilet didn't work in one of the rooms. The a/c ran very loudly. One of the rooms had an odd odor to it.