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Staff Right on the beach Good rooms for the money No ice machines working Pool and Spa under repairs- I called and asked about pool nothing was said. Not a website
Beach front The noisy people in the outside hallway in the middle of the night
The views of the ocean, inlet, intracoastal waterway, and the island were amazing! We were able to watch the sunrise and sunset over the water. The beds and pillows were so very soft and comfortable. The rooms were spacious and nice. Overall a wonderful stay! The only negatives I have are that the food from the onsite restaurant was not all that good and way over priced for what you get. Needless to say, we only had one meal at the restaurant. Also, the hot tub could be bigger, or maybe they could have a second, adults only hot tub.
Staff was pleasant and courteous. Public facility was adequate for the price. Beach and pool close at hand. Room just bare bones with great view. Could have used a few nicer touches and some effort a decoration and class.
The hotel is a great place to spend a vacation. The rooms are kept up nicely although they are older. The view from each room is spectacular and the kitchenette is sufficient to prepare snacks. This is not my first trip to Shell Island and I would recommend it to others. The staff like many other places these days doesn't quite understand how to interact with customers. The hotel management walks right by you without a smile or a greeting. However, the maintenance staff was friendly. Reported a clogged cammode that was never fixed and I we were bitten up by sand fleas. I mentioned it to the desk and was told with a smile that they come in through the doors. Thanks Albert Einstein for the lesson. Also charge $2.50 for a cup of coffee which should be complimentary.
Nice view. The head of the beds are placed along the wall that separates the room from the exterior breezeway. There is a large window over the beds. It is EXTREMELY noisy (echo is terrible- each door closing sounds like a slam) and people were loud (running/screaming) and have no consideration of other guests. I had to call and complain about the people in the room next door, multiple times, who were screaming, fighting, and throwing things (there was broken glass in the breezeway the next morning). I chose this hotel to have a quiet get away and get rest between two long back to back drives, and I didn't sleep at all. I understand that they cannot control the fighting of guests in their rooms, but all they did was knock and tell them to keep it down (I know this because the breezeway is so loud I could hear everything perfectly). The couple was not "just being loud," it was a domestic disturbance and should have been handled differently or told to vacate... Also, the rooms are old. Bathrooms need updating. The coffee pot was pitiful. Coffee pods provided don't even go with that kind of 20 yr old Mr. Coffee off brand. Very disappointed.
Charming facilities and excellent restaurant. Perfect beachfront.
Location. It's a 50ish year old hotel. Kinda feels like it. Needs a face lift and overhaul. Heard vibrations in the walls while takin a shower. Etc. just an old place. Still good though.
The WiFi never worked in our room and there was a frequent rattle in the wall which was especially annoying at night. They also really need towel rods in the bathroom and hooks for beach towels and bathing suits...
Location. Amenities. Price. VERY expensive for the value. I have paid $200 less a night for way better hotels. But this is the only place on the beach basically so they can jack up the rates and get away with it.
The ocean was beautiful. Beach was beautiful. Employees helpful. Breakfast was great! A lot of different options of things to do. Wish I had stayed longer. Room wasn't clean by 4 PM. Management was quite accommodating when we reported it. They provided immediate corrective action.
Beachfront, staff friendly on beach and in restaurant. Complimentary breakfast was very good. However the AC stopped working around 5am and was not fixed until 9 pm that evening. No one seemed to know when it would be repaired. Couldn't open windows because no screens.. I asked 2 different desk clerks if they would offer any type of compensation for this issue. Both of them promised to speak with the manager and get back in touch. I left both phone and email contact info. Never heard from anyone.Wont recommend or stay there again.
Accommodations were amazing, the staff was incredibly friendly and helpful and the extras like a wonderful breakfast and fantastic hot tub really added a lot. The room wasn't cheap, even on a cheap night. The breakfast, hotel facilities, etc--are all top notch, but certainly are things you noticeably pay for in your room cost. I highly recommend a stay here if planning to take advantage of all of these to the fullest--it then is certainly worth the room cost.