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Staff Right on the beach Good rooms for the money No ice machines working Pool and Spa under repairs- I called and asked about pool nothing was said. Not a website
Beach front The noisy people in the outside hallway in the middle of the night
Staff was pleasant and courteous. Public facility was adequate for the price. Beach and pool close at hand. Room just bare bones with great view. Could have used a few nicer touches and some effort a decoration and class.
The hotel is a great place to spend a vacation. The rooms are kept up nicely although they are older. The view from each room is spectacular and the kitchenette is sufficient to prepare snacks. This is not my first trip to Shell Island and I would recommend it to others. The staff like many other places these days doesn't quite understand how to interact with customers. The hotel management walks right by you without a smile or a greeting. However, the maintenance staff was friendly. Reported a clogged cammode that was never fixed and I we were bitten up by sand fleas. I mentioned it to the desk and was told with a smile that they come in through the doors. Thanks Albert Einstein for the lesson. Also charge $2.50 for a cup of coffee which should be complimentary.
The views of the ocean, inlet, intracoastal waterway, and the island were amazing! We were able to watch the sunrise and sunset over the water. The beds and pillows were so very soft and comfortable. The rooms were spacious and nice. Overall a wonderful stay! The only negatives I have are that the food from the onsite restaurant was not all that good and way over priced for what you get. Needless to say, we only had one meal at the restaurant. Also, the hot tub could be bigger, or maybe they could have a second, adults only hot tub.
View, cleanliness, overall comfort. ATTENTION CLEANING STAFF: Some folks like to sleep-in a little on a Saturday morning, so maybe stop slamming doors and being noisy while cleaning rooms at 0830 in the morning...
Perfect distance from Raleigh area - no need to leave the premise for the 48 hours we were there. 2 pools, 2 hot tubs and beach within 100 paces made for the perfect stay for parents and children (8,7,2).
Feeling so welcome and special. The staff made you feel like you are suppose to be there.They seem to go the extra mile to know their guests and their needs. 10 star hospitality! Dealing with Kayak. If you are eligible for any discounts, military, senior, disabled call the hotel direct. Kayak will not deal with you after you have made the reservation. My husband and I both on the phone got hung up on 6 times, Kayak response was to transfer you to a line that never got answered and timed out. We paid $200. To much!!
The WiFi never worked in our room and there was a frequent rattle in the wall which was especially annoying at night. They also really need towel rods in the bathroom and hooks for beach towels and bathing suits...
Location. It's a 50ish year old hotel. Kinda feels like it. Needs a face lift and overhaul. Heard vibrations in the walls while takin a shower. Etc. just an old place. Still good though.
Charming facilities and excellent restaurant. Perfect beachfront.
Beachfront, staff friendly on beach and in restaurant. Complimentary breakfast was very good. However the AC stopped working around 5am and was not fixed until 9 pm that evening. No one seemed to know when it would be repaired. Couldn't open windows because no screens.. I asked 2 different desk clerks if they would offer any type of compensation for this issue. Both of them promised to speak with the manager and get back in touch. I left both phone and email contact info. Never heard from anyone.Wont recommend or stay there again.
Accommodations were amazing, the staff was incredibly friendly and helpful and the extras like a wonderful breakfast and fantastic hot tub really added a lot. The room wasn't cheap, even on a cheap night. The breakfast, hotel facilities, etc--are all top notch, but certainly are things you noticeably pay for in your room cost. I highly recommend a stay here if planning to take advantage of all of these to the fullest--it then is certainly worth the room cost.
Location. Amenities. Price. VERY expensive for the value. I have paid $200 less a night for way better hotels. But this is the only place on the beach basically so they can jack up the rates and get away with it.
The ocean was beautiful. Beach was beautiful. Employees helpful. Breakfast was great! A lot of different options of things to do. Wish I had stayed longer. Room wasn't clean by 4 PM. Management was quite accommodating when we reported it. They provided immediate corrective action.
Location was perfect and the staff was great. Everyone at the front desk, especially Elana were very helpful and Heather had drinks, popcorn and mixed chips in the main area for 3 nights of our stay. Hot tub and pool had no one but the 2 of us each time we went and were clean and nice. Breakfast was also very good with many options. I will stay here again. One evening we came back from our day trips and our room door had been left open by Houskeeping. Nothing of our personal belongings had been touched but it was still not a good feeling.
Got there early after a long trip, the girl at the desk checked us right in (at 10am). So we could shower and clean up for an appointment we had for noon. And later check with us to make sure we had everything we needed.
Clean and friendly The coffee was more like coffee water. They said that the coffee arrives from the vendor already made! I told them that they should change vendors.
The room was HUGE! and very clean. The staff was pleasant and the location was perfect for shopping and going out to eat.
It was very clean, the staff was very nice The walls were rather thin. We could hear EVERYTHING our neighbors were doing.
Had a great time staying there. Staff was greatly accomodating. Would definitely stay again.
The location was perfect, and the staff was great ( friendly, helpful, and accommodating )! Enjoyed our time in Wilmington, and the Wingate. I would definitely stay again. The walls were thin, could hear the people in a joining rooms.
good location, very good facilities, helpful staff, excellent amenities
Location was central and a short drive to beach. House keeping didn't give a towel or washcloth per person, which is odd. Took dirty towels but didn't replace them. Shower had mold and mildew in it. When we went to pool there were never clean towels.
Everything was great. Everyone was friendly.
Friendly staff. Clean ,comfortable, and quiet. Great location...handy to restaurants and shopping. Not a thing.
Very clean overall. The room was updated and cleaned well. I don't smoke and don't want to deal with someone else's smoke or pet odor. This hotel is non smoking and no pets. Great! Staff was very friendly. Small concern - coffee was from a machine not fresh brewed. Taste was off. Hard to believe they spend so much effort everywhere else and skimp on coffee.
It was in a great area! Lots of food & the beaches are all close. A little drive to the beach & a little drive to downtown Wilmington. Not to bad though. 5/10 miles.
The room looked nice and had a microwave, mini fridge, and was decently renovated. The pool was decent but not great like the picture showed. The staff was pretty friendly and knowledgeable about the hotel. The room was not clean we found lots of evidence of where they had skipped over things. The pool was NOT the nice big pool the picture had shown. We asked the help desk for advice on local food and they had no knowledge of the area, and the included breakfast was pretty blah.
Good location and friendly staff. My room was clean and I had everything I needed. Very comfortable. The fact that it is a non-smoking hotel, and yet there were apparently chain smokers in the room next to me. They kept trying to cover it with cologne and both smells kept finding their way into my room. I am not sure if they really did anything about it or if there is anything they can do.
Hotel was clean and staff was very friendly and accommodating. Staff was always ready with a suggestion for lunch, dinner, and activities with the kids. Tobias (at the front desk) helped us plan, showed us locations on the map, and gave us brochures and info. You could tell that the the staff genuinely took pride in their jobs. We hope to go back again next year! No complaints at all.
Friendly front desk personal. I appreciate the hotel having my reservation and expecting me. No excuses for not having my room ready. Breakfast was great and a significant variety. I would have liked more towels with the number of people in the room.
Clean, comfortable, centrally located and great great wifi internet connection and speed. The internet is almost worth the stay alone. Staff was very friendly and accomadating. Near a Verizon tower which made the experience that much better for my cell phone use.
The staff was very nice and helpful, room was great, beds were comfy, location near the Carolina Coast. Can't complain about anything regarding the hotel. This review didn't allow for changes in the check marks in the first section: purpose of trip, traveling as, rating selections. It was a leisure trip, couple traveling with adult daughter and 5-star rating all around.
Front desk very accommodating with extra towels and trash bags. Also changing our room to pet friendly.
Our stay was relaxing. The bed was comfortable. The pool felt great and everything went smoothly for us and our dog. Very glad for the pet friendly atmosphere. The coffee.
We stayed at this hotel for a wedding on the USS North Carolina, the staff was great the room was clean large and well lit. Could use a little more TLC for the bathroom but the shower was nice.
The room itself was spacious and the lobby and pool area was nice. My wife said that the breakfast was delightful. We were place in a room next to the stairwell and outdoor exit, connected to a room where a man was clearly verbally abusing his significant other and physically abusing their dog. I was finally forced to ask management to quite them down, and they were still going at it at 2 AM. The "kicker" is we were placed in a handicap room, which, by all rights, should be reserved for people with physical disability. What if someone disabled actually needed that room? I was glad we only staid for the night.
Service, amenities and location were excellent. Will stay here on next visit to Wilmington. Could only give four stars for cleanliness of bath room. There was mold on tub surround bottom and vertical seam at corner of wall tub surround.