This hotel was exactly what I wanted it to be - reasonably priced and right on the beach. You know when you're booking a Comfort Inn that it's not going to be a luxury experience, but everything was well-kept and staff were very helpful and accommodating.
Nice staff. Strange elevator layout; moderate inconvenience but nothing terrible.
Nothing. No one at front desk for 20 minutes and they didn't answer their phone. Room stunk like a wet dog. Front desk person named Mardi was unprofessional and gruff.
We've stayed nearly everywhere on the beach (I grew up on the obx and we come often to visit family). This is one of the cleanest hotels on the beach, and certainly the friendliest staff. It's got its short comings like everywhere else, but it's over all, a great hotel for the (off season/shoulder) price.
Couple flies in the room during stay
The rooms were good but the staff was fantastic! They were the to help anyway they could and were always willing to go the extra step to make our stay great!
Great location. Breach view. Friendly Staff. Decent Breakfast. Many problems with the room. Tub drained poorly. TV didn't work. Went to a new room. AC unit broke. They couldn't fix it. Maid service was substandard. Limited ice machines.
I liked the ice machine with good proximity to the room. For the most part, the staff were nice. The balcony was a nice touch. Let's start with the bird that almost ate my girlfriend's finger. I have pictures. It isn't pretty. Apparently, this bird belongs to the owner (!) and, to be honest, it almost died that day. I almost killed the bird, despite being an active vegan and animal rights supporter. That is how enraged I was. The staff took two minutes to find a spray bottle to de-couple this bird from her hand. The bird, we can only guess, was mad at my girlfriend for allowing the bird to rest on her arm, but she wasn't actively petting the bird. After the incident, the staff snickered and thought it WAS FUNNY. When we asked for some hydrogen peroxide, they responded "we are out". They did provide us with alcohol wipes. This is unacceptable. One could go off about random yellow stains - topical, actual, mustard-like stains on the ceiling of the room, (also have pictures), or the staff scrubbing our appointment before we arrived (via Kayak, NOT Expedia), or the lack of HBO, but I'm gonna stay on the bird-thing. Absolutely not cool. Not only will I never go to any Ramada Inn again, but I am going to make sure everyone I know traveling through the OBX knows about their lobby-piece "Sabrina the biting bird". The fact that staff reacted as if it was "just another biting" and even upon checkout we got the "jeez, so sorry" in that "please go away" tone makes us feel like they get PLEASURE from watching people get injured from this bird. Yelp is my next stop. Take this place off your list of where to stay.
The easy access to the beach. Hotel was not clean and I found over priced which I understand the amount I paid for was basically bc it was on the beach. The common areas were very nice, however the rooms could use some updating. We had to move rooms our first night due to water leaking in the bathroom. We were on 2 nd floor and water leaking from ceiling in the bathroom was commode water from the above floors. Customer service was great. We were moved into another room and received a discount. However the second room we located to, the bathroom walls had hair on the walls which I knew was not ours being we hadn't even used the shower yet. The bathroom could use some updating and could be cleaner. For the price paid, sadly I won't be staying here again.
Staff were quick to fix problems Outdated hotel cost too much for off season
Very friendly staff. Hotel was clean and renovations (ongoing) are really nice.
We loved our spacious hotel room and playing with Sabrina every day. We liked everything.
Easy access to oceanfront, nice pool and jacuzzi inside, clean, quiet, professional and courteous staff.
The staff was very welcoming! The rooms were very clean! And the bed was very comfortable! Couldn't open the window to be able to listen to the waves crash along the beach while I slept.
Ocean-front/ Beach Good location Jacuzzi/ Heating pool Free internet First and second floor are not ocean-view, there is small hill in front of the hotel
The hotel was close to everything we had planned for our trip, while we did not have time to enjoy all of their ammenities as our schedule was pretty tight. My only complaint was the poor condition of the mattresses. Both beds in our room had the most worn out mattress which provided for a terrible nights sleep. They need to be replaced months ago.
Visited for the weekend and woke up Saturday morning to no hot water- apparently the hotel is not well equipped enough to handle multiple guests showering at once. The heat in our room wasn't functioning properly- and all around awful experience.
Location is great, hot tub and pool are real nice, staff is outstanding and the rooms are nice!
Location Cleanliness Comfort of bed
The staff were all super friendly, the location was great, and the view was amazing! The decor was cute, and the price was right. Well maintained. Plenty of outlets for plugging in chargers. I found wrappers and a dirty spoon behind the little night stand when I went to plug something in. The pillows were kinda gross, and none of them had protectors on them, so lord knows who else's drool was there (especially for the king pillow that didn't fit all the way in the standard case). The beds were super hard, and one frame sounded loose so that every time I move it went clang clang clang. Both beds had zippered bedbug protectors, which was great, but hide are meant to be used UNDER mattress pads, not AS mattress pads. Made the whole bed very uncomfortable. Nothing they could do about this, but the showers are SUPER tiny. The parking lot was a bit of a headache - cars parallel parked on both sides of a narrow lane (used for both directions even though only one car could fit through at a time) that led to the larger back lot. I didn't call any of this in, because my stay was so short none of it really impacted me too greatly. Minor and somewhat silly complaint, but the tv could only be viewed from one bed, and it was a little small. A channel list would have been very helpful to have as well.
The location was perfect: beach access across the street, restaurants and market within walking distance. Our toilet was broken and the front desk said maintenance wouldn't be in until the following day and so we had to look on YouTube to figure out how to fix it or at least remedy the situation temporarily. Once the maintenance man did arrive, he disappeared shortly after, never to return. Our YouTube fix had to be sufficient enough. Tough not having a working toilet in your room. Still made the best of it though and the room was great otherwise.