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The room itself was great - big comfy bed, mini kitchen which included a toaster, microwave, fridge, pots and pans, and utensils. The double head shower was also very clean. They have a shuttle service that picks you up and takes you places within a 2mile radius which is great except it takes 30 min to come get you and then sometimes if it already has passengers it takes you all the way out to the airport when you just had to walk 10min. The breakfast wasn't anything great.. They had lots of options but everything was very bland, typical hotel food. I was sick for a full day because the milk I had was bad even though it hadn't expired. I think it might have been left out to spoil just a little too long.
Room clean and good size. Staff very nice. Breakfast was good Had Internet connection problems which were a real inconvenience
Very comfortable and spacious rooms. Cozy comfortable beds. Good breakfast. Convenient location. Parking was tight.
Lobby Incredible food Torn shower curtain Long walk for retired Air Force disabled vet, not enough disability parking near entrance
Ease of parking.Comfortable beds. Had to ask multiple times for a refrigerator in room when I previously confirmed a refrigerator would be in room at checkin. Needed more staff at front desk.
For a "king suite" it was a very average room-may as well opt for a cheaper room. It seems one half of the hotel is way nice than the other-but it's still nice.
Location to restaurants and entertainment. Rooms are outdated and not clean. Bathroom had mold around toilet and shower. Customer service - Upon check in, I explained the wrong room was given to us, as the confirmation showed how many and what type of bed we should have. They did not care and told me the room I had was correct. Upon checkout, my credit card was charged for the room, even though I had paid through a booking site. I explained this to the woman at the desk, and she said since they could not find record of payment, she would not refund me. Instead of trying to satisfy me by making a simple phone call to the booking site, she told me I had to do the work and contact the booking site to find out details and then contact her to get the refund.
Room was neat & clean; nice linens and a huge rain shower stall. Close to SU and University Hospital. Continental breakfast is not offered nor included in room price. Parking costs extra. In a small market like syracuse, these should be included in the room price.
The room reaked of smoke. Asked for another room and was rudely helped
Hotel is good. Staff is great. They helped me out of a major problem when my car would not start. Syracuse weather.
The pool heater was broke and both the jacuzzi and pool were DISGUSTING! The breakfast was a joke! And I had to take a shower in another room because our tub wouldn't drain. The air conditioner felt like it was on its last leg. Never again! Don't bother with this hotel. What a waste of money!
Hot tub and pool are great, well stocked with towels. The room was clean and comfortable, and the staff was friendly. No vending machines or options for food. They had limited drinks at the front desk that were overpriced, and the restaurant served breakfast that also seemed kind of steep.
Room cleanliness was great Love their chocolate cookie gift upon check in and the candy bar in the room Very convenient off 90 thruway Cost was great for location and overall hotel quality Thank you for complimentary breakfast buffet Mattress comfort & quality was Just OK The restaurant is to the left of the front hotel entrance and there was loudness I stayed on the Hilton Honors level and noticed the noise level adjacent to my room and one level below. More sound-proofing needed
Very nice and clean hotel in a unique building. Super convenient to Syracuse University; just a short walk up to Marshall Street and less than 10 minutes to the Dome. Rooms were spacious enough, even for a family of 4. All staff were helpful and very nice. Interesting lobby too. And if you stay for a football or basketball game then the on-site free parking is an additional bonus. Bathrooms were a little dark and the showers are European style (only half a door!) Bar seemed to close early.
Lovely airy decor, modern yet comfortable atmosphere. Coming in late at night, I felt like I was retuning to a family member's home who had left the light on for me. The fact that it was a "green" hotel was an added benefit, but it certainly did not feel I was sacrificing anything. I also want to add that even though we were in a busy neighborhood, our room was very quiet. I had no complaints at all.
They are rightfully proud of the energy savings and material recycling designed into this wonderful ex-temple. Rooms are spacious and unique, the staff is friendly and knowledgeable. Highly recommend this place when visiting Syracuse.