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Comfortable and clean. The staff were genuinely very helpful and friendly. Most hotels still don't seem to understand life has changed since the 1890s for business and even personal travel. We have devices, many of them. They require many accessible electric outlets. We need real desk space. We need quiet during business hours. We need consistent, reliable high speed internet, not sluggish intermittent access. The 19th and 20th centuries are now quite long past. Holiday Inn, catch up please.
business center was totally out of date and equipment did not work.
The staff was very helpful and the shuttle service to the subway was always available and the driver was very kind.
Breakfast, room comfort, wifi., business room with computer/printer. Noisy pre-teen children running up and down halls playing hockey and slamming doors at 9 P.M. with adult chaperones not intervening to control them.
I have a feather allergy, staff was very nice about exchanging feather pillows for fiberfill pillows.
Front desk person was pleasant but not authorized to solve any problems This place belongs in the 60's, and not in a good way.