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The rooms and staff were nice The shuttle service was very poor. Understaffed shuttle service for people trying to make flights. If you are going to use mini-vans, you need to have more of them, or have bigger shuttles on stand-by.
A shout-out to the Newark Airport Marriott for their excellent customer service. Having taken a red-eye and landing in Newark at 5:55 yesterday morning, we went straight to the Marriott, not necessarily to check in, but to have them be aware that we were there, because we knew we wouldn't be back to use it until around midnight. The night clerk decided just to check us in early, at 6:30 a.m. We never went to the room, but left for our day in NJ and NY (and Neal Gottlieb 's Survivor viewing party, which was attended by so many relatives and friends). When we returned to the Marriott just past midnight, we attempted to print our board passes for this morning. When that didn't work, the same night clerk offered to try during the night and have them for us in the morning. Great. We went to our assigned room, and when we opened the door, we saw it was a wreck. It had not been cleaned at all. So it was a trip back to our now favorite night clerk. After explaining the situation, a supervisor got involved. We received an apology, and an upgrade to an executive suite which included a full breakfast. Thank you, Marriott!
I PAID ALREADY.BUT THE FRONT DESK LET ME PAY AGAIN
The bed was comfy and divine! Check out time was noon. Service fell short. Shuttle took 40 minutes to arrive; I had to call twice. Massive plane delays brought me in at 3 a.m. and it was not fun waiting yet again. First room shown smelled to me of smoke; no problem about changing rooms. However, she said she would slip a new room key under the door while i could sleep (almost 4 a.m. by now) and she did not. It was easier to not leave the room when I woke (bc very tired) then to deal with trying to get a new key to my room when I would be checking out soon. I left hotel at 11:30ish a.m. without coffee but showered.
They set up a pack and play and refrigerator. Huge win! No bellman to bring our bags up. We had to push the luggage cart ourselves. The restaurant was initially rude when I asked to take food upstairs (to my husband and sleeping daughter). I was surprised that this was supposed to be "in" the airport but it still required a van to access. They will not direct you to a walking path. The van was included (nice) but the driver refused to go to the premier counter, leaving us to lugg baby and bags up multiple flights. Not as easy as for a solo business traveller
Lobby and restaurants remodeled. You can walk to terminals but a shuttle is provided. Best place you can stay when departing from EWR.
Got in at midnight and still able to grab a quick bit in the restaurant/lounge! Staff was great and never made us feel rushed.
check in was easy. beds were comfy. It smelled old
Great bed, nice room layout, very quiet and dark which was nice for sleeping. If you close the curtains you will not be able to tell you are essentially in an airport. Restaurant was okay -- not bad, not great. A bit expensive for the quality.
The place was very clean and nice, and very professional looking. If you're not a posh business person, it isn't the best. We made the mistake of ordering Dominos to the room, and the hotel was obviously not very happy about "fast food" coming. First of all, they gave the delivery person a hard time and accused her of not really having customers here and being shady, before they finally called my room. Once I confirmed we had indeed ordered pizza, they wouldn't even let the delivery person come into the hotel, and I had to go outside to meet them.
Had to pay for computer access in business suite, no free TV channels…..everything was promotional.
They called and said they had rebooked me at the Hampton Inn across the street, which was one of the hotels I specifically avoided when booking in the first place. The second Hotel behaved as if the first hotel never let them know I was coming. I call shenanigans. won't be back unless the Verrazano collapses.
The staff did respond immediately to my phone calls and had security search the holes for this person but the club surrounding it inside the hotel does make it intolerable to have a good night sleep I don't recommend this hotel for single adult women that are trying to get a good nights rest because of the clubs downstairs and the drunks morning the hallways just not enough security to stop all that
The location was perfect for what we wanted to do on Staten Island. The staff was extremely friendly. There was a lot of noise from the hall way and surrounding rooms.
schönes Hotel in Flughafennähe mit Shuttleservice Ich hatte Probleme mit einer Nachsendung und die Rezeption war nicht sehr hilfsbereit
Nahe Lage beim Flughafen. Sehr bequeme Betten. Keinen direkten Fussweg vom Hotel zum Bahnhof. Luftlinie etwa 200 Meter. Deshlalb mühsamer Umweg mit Hotelshuttelbus und Flughafenbahn (etwa 1/2- Stunde!!
für den Preis ist es in Ordnung Bar/Restaurant war überteuert und das WLAN funktionierte nicht. Die Türen schließen nicht sehr gut ...
Der Preis für das Wochenende war großartig, aber am Montag es Doppelzimmer Nicht das beste überhaupt! !!
Gutes Preis-Leistungsverhältnis. Zimmer OK, Freundliches Personal, Sehr gute Verpflegung.
24h freier shuttle-bus zum Flughafen, bzw. zum Bahnhof von dem man innerhalb 25 Min in Manhatten ist. Ansonsten war mein Zimmer sauber und ruhig. Ohne sehr gute Ortskenntnisse bzw. GPS ist das Hotel per Auto nicht auffindbar. Ohne Auto ist man auf das Restaurant im Hotel angewiesen.
Das Preis-Leistungsverhältnis ist gut
Every time I visit Staten Island I stay here and it's usually the best place to stay until now. Clean rooms, comfortable beds and great water pressure in the shower. Rooms stay warm and cozy. Breakfast wasn't too good. People living in the hotel was uncomfortable. Wouldn't stay here again until it's ran like a hotel and not a homeless shelter. Random ppl who live here asking for drugs.
The clean and modern rooms, and above all the always-helpful staff, which treated us very very well, gave us many tips to make our visit more enjoyable and fruitful. The neighborhood surrounding the hotel – though it was safe for us – and the cost.
I booked using kayak advertised price was $126 when I went to book told me the $126 price wasn't available only $139 was available ...booked anyway but didn't like that it wasn't the price as advertised ...booked with my debit card no problem went to check in and I was told I needed a credit card (nothing stated about this while booking ) said I don't have one and was told that since it was a debit card they would have to put a hold of $250 on my card until check out ....not a big deal but while booking I should've been told of this ....guy in front of me had the same problem
Riesiges,sauberes und recht ruhiges Zimmer ! Frühstück gut,Personal sehr freundlich !
Nähe zum Flughafen mit kostenlosem Hotel-Bus-Shuttle trotz geschlossener Fenster starker Flughafenlärm und Straßenlärm, "Wellnessangebot" verschmutzt und nicht einladend
schönes Hotel zu lange Transferzeiten in die Stadt NY; für Sightseeing Ny würde ich es nicht weiterempfehlen
Bitte schreiben Sie mindestens 15 Wörter
Preis-Leistungs Verhältnis, Größe der Zimmer, freies WLan, freies Parken Das Hotel liegt zwischen Autobahnen und ist bei der ersten Anfahrt sehr schwer zu finden. Bessere Anfahrtsbeschreibung im Netz wäre gut, Man erhält eine detaillierte Anfahrtsbeschreibung auf Nachfrage an der Rezeption.
Die Freundlichkeit des Personals hat uns gefallen. Die Zimmer sind groß und sauber und es ist ruhig. Der Hotel-Shuttle-Bus fährt alle 30 Minuten zum Air-Train und von da aus kann man gut den Zug nach New York erreichen.
Das Hotel liegt direkt am Flughafen Newark und eignete sich vor allem als Zwischenstopp zwischen zwei Flügen. Vorteil ist der Shuttleservice und das angebotene Frühstück.
Gute Verkehrslage und daher unproblematisch zu erreichen. im Zimmer lagen gute Informationen zur Umgebung vor. Das Frühstück als solches (Massenware, Pappteller, Plastikgeschirr, etc.) und der hiervor vorgesehene Raum entspricht nicht dem ansonsten guten Standart des Hotels.
Freundliche Mitarbeiter, Saubere Zimmer, Lage Frühstuck
Guter Service und sehr zentrale Lage