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The bar was great... Front desk, great...rooms, nice...overall, nice... Could be better The attention to detail seemed lost... Dings, dents, bad painting..... Basic hotel upkeep seemed lacking...
Heating system out dated I couldn't. Get a double bed room
We stayed here a few years ago, and they've definitely been upgrading. The rooms and the hotel are much nicer than I remember. The front desk staff was really welcoming and helpful. The rooms themselves were clean and comfortable. The location is really convenient. The complimentary breakfast is really bad. Wedged in a back ballroom, everything was cold and half-hearted. It took forever to have basics like cream and water pitchers refilled. There are tons of great diners in the area. It's definitely worth venturing out and paying elsewhere.
The staff member working in the morning was great. She was personable, helpful, checked on specifics of our stay, and apologized for the mistakes that were made. Also, the breakfast was great-lots of choices. The person on staff when we checked in was NOT very friendly, and did not offer information. I had to ask about the evening reception, which I found out about when my confirmation email was sent to me. I had requested extra towels, which we did not receive. Also, my bill did not reflect my kayak rate. I was charged the regular Best Western rate. When I pointed it out, the morning staff person did get it corrected.
Wonderful; staff, clean room
we stayed at the best western for vassar college parent's weekend. it was the perfect location to go back and forth to campus. the room was big and comfortable and staff incredibly friendly and helpful. i would stay there again!
This guest did not leave comments about this hotel.
We were awoken early in the am by children in the next room screamng after a toss nturn night with back pain and while we were getting ready to leave cleaning staff tried to enter with passkey to' ask when you were leaving'
Nice comfortable property. Well kept facility. Nice modern and up to date fixtures. Very nice welcoming staff.. attentive and showed a sense of urgency at front desk. I would definitely stay here again. No
Very family friendly. Great location for the graduation of our CIA student. Beds very comfortable, room more than adequate for a group of 5 people. Very clean, friendly service, especially from the night staff lady, Melvena, she is an absolute professional, and very welcoming to strangers from the midwest.She made us feel right at home. She took pride in her job, and we thanked her for it by informing her boss of the excellent care we received from her.
The room was neat and clean Even my husband commented on the cleanliness of the bathroom!
I enjoy my stay but it was only one little thing The only thing I did not like of my staying in the hotel was that I needed to change my room because showerhead was broke and the maintenance was not there to fix it.. they only come once at day in the morining.. ..
Love the rooms very nice and. Comfortable Wish the breakfast was until 11 instead of 10.
The size of our room was comfortable You could hear people above you and next to you, which made it uncomfortable to enjoy our stay. Seemed outdated and staff was so so. When needing a cab, they gave me the number instead of calling one for me as their guest. Shuttle service was misleading on website. Not available for needed hours. One of the reasons I went for this hotel was because of the shuttle. It was a waste. Will look elsewhere next time heading up to the Culinary Institute of America.