Room had bug on ceiling and dead one on floor. No bedskirt on one of the beds. Lounge area was cold. No complimentary coffee for early risers. Staff was very nice.
Beautiful water view from the room terrace No type of breakfast included; although there's a Starbucks in the lobby
when we left and a couple times when we were going in and out... there was nobody at the front desk. I have never been to ANY hotel that there was nobody at the desk...
The location and employees at front desk
Price point was cheaper than other options within walking distance to the David Lawrence convention center. The room was spacious and appeared to have been recently updated. The room overlooked the front awning where visitors can drop off luggage. The awning is sloped and water aggregates in pools at the back end of the awning right in front of my room's window. It looked pretty disgusting and they probably need to clean it or should have putt a better drainage system/slope to the awning. The bed sheets had a subtle stench to them. The sink must have been clogged because it would quickly fill to the brim if left running. The shower was also a little grimy and the drain cover came off when I bumped into it with my foot. For the decrease in price compared to the other hotels near the convention center I think I could have done better.
Loved the location - right next door to Consol Energy Center and we were staying the night after a Pens game. There were red spots on the carpet and walls that could have been cleaned better. the light fixture cover on the light switch in the bathroom was broken - had a big piece of plastic missing.