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Location is great. Walking distance to restaurants and close enough to legoland. Hot breakfast was adequate. Kids used the pool.
Close to highway I ordered breakfast and they just didn't bring it! When I asked what happened they said 'Sorry!' and did NOTHING! Never going back.
The staff at the counter was courteous and helpful. Overpriced for an average hotel. My room had a few broken things but it Was clean and normal. The breakfast food was good, but this location really lacks a proper eating area. They set up Breakfast in the lobby area. Not nearly enough tables or seats.
Hotel Staff was friendly. Room was in good order. Room was clean. I needed a late check out and was provided that with a smile. Good Hotel. It met all of my expectations for this Hotel.
staff pool whole experience at hampton inn winter hVEN AWESOME NO
Location can't be beat! Within walking distance of Legoland. Nice pool. I've stayed at nicer hotels and discovered bedbugs which I did not see at this hotel. They did comp our room due to the fire. I didn't like the fact that I had to give up my email address. The pictures look like this is a luxurious hotel but it is really neglected and run down. None of the rooms I was in (3 total) looked remotely like any of those pictures. My reality was a water soaked floor 3 feet inside my room, an unusable shower, uncomfortable beds, and a TV without cable. The game room didn't have much for the kids to do and the machines were not working. Though they comped our room, they charged for breakfast the next morning knowing their customers didn't get to sleep that night due to the electrical fire. The fire alarms never sounded, we only knew people were being evacuated as they were evacuating. The majority of the hotel remained with power out during my stay. And I witnessed abuse of power, management yelling at handicapped staff while abandoning ship when the hotel caught fire. Only 1 staff member was left to deal with the confusion in the lobby where an alarm finally did go off but could still not be heard outside of the lobby.
The staff were all exceptionally friendly and helpful. The room and common areas were newer and clean. Good central location and convenient access to Legoland. Only thing I didn't like were the pillows. I sleep at home with a memory foam pillow and I regret not taking it with me. Their pillows were puffy but no support.
The room was clean and painted a lovely shade of blue. The bed was comfortable. The front desk staff was friendly and helpful. We loved the free shuttle service to Legoland. Although kids eat free, the food is not worth eating. It should be a crime to serve orange juice from concentrate in a central FL hotel. The restaurant is an extension of the lobby and suffered from the room deodorizer used in that area. It made the food even more unappetizing. The AC in the room was so loud that we chose to sleep with it off. Lighting throughout the hotel was too dark.
I have to say that we were really tired when arriving at the motel. We had taken our three special needs children to Lego Land. The motel was very close to Lego Land so we didn't have far to go and it was very close to a Startbucks which we loved! Our room was for 2 double beds but when the lady at the front desk saw that we needed a little more room, she ch he'd us to a room with a little more floor space and two queen sized beds with no extra charge. The rooms were very clean and the bathroom was really nice. We would stay again. :) We loved everything!