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The room was filthy. There were large black stains all over the sofa. The AC unit was blowing black filth into the room. it was all over the table. I pulled the sofa out and there was black stuff all over the back of the back and the floor was filthy.
Didn't like anything about this hotel It was the worst hotel I ever stay in
Price and that's all. Rooms were clean but old, vanity had multiple cigarette burns and rust in the bain, towels were extremely thin and no wash towels or towels for the bathroom floor, breakfast did not have much variety to choose from. I guess that's what you get for 55 a night..
Nothing Nothing. Very bad place to stay at all
Actually enjoyed our stay. B4 leaving we were sceptical about staying at the hotel bc of previous reviews but were plesently surprised. The staff was great. We were in a room they hadnt updated yet but they were updating rooms. The beds were comfortable. The room was good sized.pool was wonderful. Floor needed sweeping better. Tv was pretty outdated so not the best picture quality. Needs better curtains bc the lights from parking lot come pouring in. Could hear eveything going on outside including people going upstairs so i suggest a room not facing parkinglot.
Location can't be beat! Within walking distance of Legoland. Nice pool. I've stayed at nicer hotels and discovered bedbugs which I did not see at this hotel. They did comp our room due to the fire. I didn't like the fact that I had to give up my email address. The pictures look like this is a luxurious hotel but it is really neglected and run down. None of the rooms I was in (3 total) looked remotely like any of those pictures. My reality was a water soaked floor 3 feet inside my room, an unusable shower, uncomfortable beds, and a TV without cable. The game room didn't have much for the kids to do and the machines were not working. Though they comped our room, they charged for breakfast the next morning knowing their customers didn't get to sleep that night due to the electrical fire. The fire alarms never sounded, we only knew people were being evacuated as they were evacuating. The majority of the hotel remained with power out during my stay. And I witnessed abuse of power, management yelling at handicapped staff while abandoning ship when the hotel caught fire. Only 1 staff member was left to deal with the confusion in the lobby where an alarm finally did go off but could still not be heard outside of the lobby.
In an area with very little good options, this hotel stands above the rest.
First of all, when we got there we were told that the credit card used was declined. After checking our account, we saw that we had indeed been charged on our card. Then we came back about 9pm from visiting my Aunt and were accosted in the parking lot by some guy wanting money. Gave him $20. to get rid of him and quickly entered the hotel. Needless to say it was less than an enjoyable weekend for us in Winter Haven.
great location, good breakfast, clean property, spacious/nicely decorated rooms, fitness room and pool, priced just right!
Best complementary breakfast I have seen. Kids loved it. Free shuttle to lego land was convenient and ran on time. Good pizza delivered from across the street.
Location was great to Legoland. Staff was so nice and accomodating! The room was not cleaned very well. Found old food under beds. Used dried out bath cloths hanging in the shower. No safety tabs were on any of the complimentary toiletries. They were not full, appeared to have been used.
Clean, friendly staff, good breakfast, close parking, close to lego land N/a
The location was great if you are going to LEGOLAND. Also the restaurants were within walking distance. The breakfast was ok but nothing like other Hampton breakfasts. The yogurt had mold in it and when I notified the attendant she thanked me and continued to clean. Also the shower curtain needed to be replaced as well as the ironing board and iron.
The staff was friendly and accommodating and the rooms were very clean. The entrance lobby was small and busy, and the room phone was not working so we could not call the front desk.
Hotel Staff was friendly. Room was in good order. Room was clean. I needed a late check out and was provided that with a smile. Good Hotel. It met all of my expectations for this Hotel.
Staff Boxed in all around
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Friendly, great staff, snacks & good coffee in Lobby, great breakfast... No
Nothing. Facilities were subpar. It is a very old hotel and it shows. The staff while outwardly friendly did not seem to very well trained. The bar staff was friendly but the selection made it seem more like a cash bar at a cheap wedding than a quality full service bar. The breakfast is not a breakfast. It is coffee and a snack as you decide where you are actually going to go to eat breakfast.
Location, food, staff Shower pressure is horrible. I understand that everyone needs to power save but is better to look into the water leak in room when water is off and give more when on.
Downtown location, Walking distance to almost everything. This is a classic hotel, but built for traveler's from 1915 not 2015. Rooms and elevators are smaller, but still comfortable; think studio apts. Marble and carpet floors, complementary valet parking (please tip!) and a great restaurant (though expensive, dinner for 2 will be $100+). Everything is clean and well kept, staff is friendly and helpful. We loved our stay!! Just know what you are getting. We are typically B&B folks and not partial to the chain named hotels/motels. This has become one of our 'return to' destinations and hotel. Thank you for a great vacation.
The room was clean, the staff was friendly and helpful, and the continental breakfast was good (although a bit limited). I would definitely stay here again.
Location, Staff, History, Bar & Restraunt Older hotel and does need some updating.
Character and history of the hotel. Continental breakfast was pastries, apples and coffee only. Rooms were so-so but need renovations. Bathroom fixtures were semi-functional and cheap. Food was overpriced at the hotel's in-house restaurant.
Great Locations Right downtown - near a great park and farmer's market on Saturday mornings. Also next to a lake you can walk around. Staff is very nice and friendly and helpful great parking the bathroom is outdated a bit and the carpet needed some work.
table lamps were not working.
Location near all downtown restaurants. Restaurant in hotel good. Free valet parking. Room good size. Carpet was worn and rippling, room had prime view of parking structure. Freight trains operate all night and pretty loud on north side of building, staff at desk a bit rude. Hotel hardly full and room no great shakes so either they have no better or they aren't smart enough to figure out using best rooms gets repeat business. Had mini frig, safe and coffee maker which was good. Water pressure not great.
Historic setting, general lay-out. Room needed updated.
The bed and pillows were very comfortable. The lady at the front desk I think her name was Jennifer was very nice. And the room was very clean too. Didn't like that we couldn't check in before 3.. We were going to legoland and the park doesn't close until 7pm so couldn't check in until after 7:30 when we were done at the park.. Paid over 160 for the room to stay in it from 8pm and check out was by 11am the next morning.
The staff were all exceptionally friendly and helpful. The room and common areas were newer and clean. Good central location and convenient access to Legoland. Only thing I didn't like were the pillows. I sleep at home with a memory foam pillow and I regret not taking it with me. Their pillows were puffy but no support.
I have to say that we were really tired when arriving at the motel. We had taken our three special needs children to Lego Land. The motel was very close to Lego Land so we didn't have far to go and it was very close to a Startbucks which we loved! Our room was for 2 double beds but when the lady at the front desk saw that we needed a little more room, she ch he'd us to a room with a little more floor space and two queen sized beds with no extra charge. The rooms were very clean and the bathroom was really nice. We would stay again. :) We loved everything!
The room was clean and painted a lovely shade of blue. The bed was comfortable. The front desk staff was friendly and helpful. We loved the free shuttle service to Legoland. Although kids eat free, the food is not worth eating. It should be a crime to serve orange juice from concentrate in a central FL hotel. The restaurant is an extension of the lobby and suffered from the room deodorizer used in that area. It made the food even more unappetizing. The AC in the room was so loud that we chose to sleep with it off. Lighting throughout the hotel was too dark.