The hot tub was awesome! Most hotels "hot" tubs are about as warm as a bath, this one was actually hot! The rooms were clean, although if you were still sleeping when the cleaning staff came around, they wouldn't come back to clean your room. We were out of our room by 9am both days we stayed and came back in the evening, the room had never been cleaned.
The convenience to the cruise terminal and location. They display a banner "newly renovated". This may be true for the continental breakfast area and added fire pit to the pool area. However, the rooms are horrible (outdated, paint clipping, nasty tile and the list goes on). Our room had to have refrigerator repaired then replaced the first night. The second night we had ac issues that took about an hour to resolve, while we had to stay in a room that felt about 80 degrees. Staffing is not the best and could use business skill classes on customer service. The free coffee our front totally - cold and not hot. They try to patch everything with a free cookie
Location was about two miles from the beach. The breakfast was very good with hot and cold items. The inconsistencies of the staff at check in. We were told by Regie that my sister's rewards number could be used for us to receive high speed internet. However, when we checked in the staff told us that Regie gave incorrect information and was no longer employed. This was not our fault. Then the staff finally said we could have high speed internet.
We left an article of clothing at the pool and it was gone the next day. The staff thought someone might have dropped it in the dirty towel box. They checked with the laundry department right away and then again after we left and retrieved it for us so we could pick it up after our cruise. It has a lot of sentimental values so we appreciated that effort.
Das Personal ist freundlich. Das Zimmer war sehr sauber. Aussicht war großartig. Ich fand es toll, wie der Wohnbereich von dem Schlafbereich getrennt war. Der einzige Weg, um ein Zimmer mit Ausblick zu haben ist, wenn Sie anrufen, daher konnte ich Kayak nicht nutzen. Ich konnte bei der Ankunft ohne Probleme upgraden.
Ich hatte ein Zimmer mit Balkon mit Blick auf den Ozean. Es war wunderbar. Das Personal war sehr freundlich. Nichts
Strandlage Zimmer war nicht sauber - um das Bett noch Müll der vorherigen Gäste - auch am zweiten Tag und trotz Trinkgeld..