Location to interstate and grocery store was great. We were given a handicap room, which had a roll in shower with a curtain and shower chair. Being a non-handicap couple, I was disappointed when we were unable to move to a room with a tub. I asked for a discount but the lady at the front desk said she could not provide me one since I booked though an outside source.
I liked the rooms had king size beds with sofa beds available. The room was clean and the beds were comfortable. Check out was at noon so that was great! Overall it was great stay with no issues at all. My only complaint and it's very small was upon arrival at check in I had to wait while the front desk was explaining some procedure to another employee. I guess whatever he had to tell her couldn't wait, but i would have appreciated being checked in first and have the employee wait instead. Again not a big deal but worth mentioning.
Cafe/Bar close at 10pm
Plus, the hotel is perfectly set up for business travelers. The kiosk for printing out airline boarding passes in under 1 minute was fabulous. The little "store" which stocks goodies to munch, toiletries one may have forgotten, and the bar/restaurant that is very accessible is one of the best things about this hotel. Rooms are nicely set up as well. would highly recommend it for business travelers.
Clean, quiet, extremely comfortable, and exactly what it was promised to be. Everyone from the front desk to the housekeeping staff was helpful and friendly. Nice little snack shop came in handy with my late check in. Forgotten toiletries were also available at the shop. I ate twice at the bistro and the food was great. Healthy options available there. Overall, a wonderful experience. Nothing
Location, travel time to area attractions, and staff. Reservations was mess up we had reserve 2 queen beds, but got a king room. Hotel was book for the night the staff when out of their way to get us in the right room.
The location pretty good, nice surroundings. Close to shopping and entertainment. Only thing I didn't like was my rooms bed was a little on the hard side but everything else Elias great.
Really good nice clean quiet
quite, peaceful nothing
Rooms were big enough It smelled like smoke
I needed a room for a couple of nights while I was working in town. I came in late and slept in each day. I cannot comment on the breakfast. My room was clean, copious channels on the Cable TV. I found the experience more than adequite and would recommend the hotel.
Everything, staff is friendly and professional. The breakfast was delicious and the rooms are clean and spacious! The beds are too hard. Rough on the back, i would wake up sore.
There was no water between the hours of 11-5 am This was a maj. Health concern and it was told to us only after we got in our room , in a letter put under the door!
Bed sagged in the middle. Made for a very difficult night sleep. Room 502
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
Excellent pool bar service! Rivals sports bar service on both visits was BRUTAL! Stay at the other bars on property or go somewhere else. You will be glad you did.
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
Pretty location and the facilities are nice. The room was clean and comfortable. The staff and operations were a hot mess. Ownership has changed and it was as if every employee there was on their last day of work. The checkin was a mess, the billing was wrong three times, the beach was nearly impossible to get help with chairs etc. the place is on a steady decline. Find somewhere else to stay for that kind of money unless they get their act together. We recommend the Palms in Miami beach! Same price but 1000% better on customer service and style.
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
Nice people and when things weren't right they made it right.
They aré remodeling all the hotel, so all services and features are not available
Worst cell and internet reception
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.