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The room was clean and comfortable. The hotel was nice and quiet and it was an easy drive to get back onto I90 to head home. The shower curtain in our room smelled like cigarettes, although nothing else in the room did. Also the included breakfast was a little skimpy.
Easy access from the interstate. Plan to stay there again. Nothing at this point.
The staff was pretty nice. We were given a room with an adjoining door (which I've learned my lesson to specifically ask not to have a room with one of these at check-in) with pretty loud neighbors. No problems switching rooms to an end room. Outdated decor but clean room and comfortable bed. Oh, and an empty fridge that is not stuffed with overpriced food and drinks is a nice touch. Wifi is $10 a day! Rip off! I guess that's why the room itself was cheap. Also, my boyfriend left a suit and several shirts hanging in the closet. He lives out of town, so I tried contacting the hotel for several days. Every time I got connected to their Lost and Found, no one ever picked up which was pretty frustrating. I finally just went to pick up the clothes, and they were handed to me crumpled in a trash bag. That was a tad unprofessional.
The pillows were soft. Our room was horrible. The cable was staticky with limited options. The shower tub was clogged so after coming up from a horrible pool experience wet and cold I got in to shower and the shower was not draining. We had to wait 20 minutes, wet, for maintenance to come and fix the drain. The bed had a blanket with a huge brown stain and we complained about that to. The view was horrible, especially for the price we paid.
I like the hotel service. Very good !
The 25 floor bldg had 3 elevators only 1 of which worked. Service was slow Car valet gave incomplete information
Location Old, worn and has not been upgraded for decades. I have stayed at many other Hyatt Regency's in the past that put this place to shame.
It's in a good location, and parking is pretty cheap. The 3 different pillows on the King bed is the worst sleeping arrangement I ever can across. They gave one almost normal frumpy pillow, and 2 smaller almost like sofa pillows of various firmness. I don't know why: but I just can't sleep well trying to sleep on sofa size pillows. Regular hotels give you 4 full size pillows: that works why can't Hyatt do that? The room temperatures vary widely between blistering hot and freezing cold. The air conditioner makes noises like you wouldn't believe. The walls are poorly insulated from sound: whoever was in the next room pulled a noisy all nighter which made it very difficult to get a good nights rest. All my problems getting rest made it very difficult for me get my business stuff done during the day. There is a insufficient amount of elevators for the amount of people that can be in the hotel at any given time. There was a wedding going on: and on average it would like around 30 minutes to get from the car to your room. The parking system is a big pain because you have to take your ticket to the front desk and get it validated every time you come and go from the parking lot.
bar, waitstaff, maintenance and housecleaning staff members were absolutely amazing, generous and good at their jobs. the four people I interacted with at the front desk were immature, unable to address a simple issue, and accused me of lying about pre-paying my hotel reservation online. on, and THEN charged me, even after speaking directly with the booking agent who confirmed I'd already paid for the one night in the hotel. absolutely ridiculous.
Comfortable beds First room we stayed at smelled like a smoking lounge. They moved us to a different room and that room had mold on the ceiling. It was late and we already moved rooms once so we just stayed and slept. The next morning the rooms next to us had a large family with kids and at around 8am we could hear them yelling and running around the halls. Then around 8:30 a baby in one of those rooms started wailing and didn't stop for about half an hour. How we the other part of our group that stayed on another floor enjoyed their room and felt They had a good nights rest.
Location, good bed, comfortable room Blinds were ratty and torn, clock had not been set to daylight time and I almost missed my meeting, hotel is showing its age
booking the hotel was easy and fast. Overnight parking was $4 and you could come and go as you pleased. The room seemed outdated and very dark. Even if it was clean, because it was so dark, it looked dingy. There were no comforters in the bed, which I was ok with but it was not at all what I was expecting. Specially after reading other reviews and for the price, I feel like I stayed at a different hotel then what was described online.
Especially at the restaurant
Toilet leaked, shower screamed and stains on carpet, blinds were broken
Nothing worst syay ever. Hallways and rooms smelled like smoke. Paid for 4oom worry fridge and microwave didn't get one or refund wss told they didn't see that on our reservation.
There was a clean room with a bed and a bathroom and a TV. That was all I needed. That's pretty much all you get. It was fine for just a night and very inexpensive. If I were using the room for more than sleeping while passing through town, it would be too small with too few facilities. But it was just fine for passing through. The staff was very friendly. There was free WIFI. The room felt humid and smelled a bit musty. There was free breakfast, but as someone with food allergies, I couldn't eat any of it because it was only bagels and cereal. The walls are pretty thin. You can hear what everyone else is doing.
The location was great. Not alot of choices for breakfast. The hotel was not as clean as I would like it. The sheets were clean but the place was dingy and I didn't want to put my bare feet on the carpet.
Closeness to the Rochester Airport. The bed was very uncomfortable! It was like sleeping on a slab of concrete!
I went by price. It was the best deal and its small room size explained why it was a bargain. I thought it was perfectly adequate for my purposes: a place to sleep for two nights while in Rochester. The breakfast was fine, juice, apples, oranges, oatmeal, bagels, muffins, toast. A free newspaper. Reg. and Decaf coffee I could hear slight sound TV in the next room. Must have been mounted to the wall behind my TV. Did not bother my sleep.
Free wifi; Convenient parking; Microwave and fridge; Overall room design; Cleanliness. Good value/price ratio. A light bulb was nonfunctional; Air conditioner is a bit old and air was not the most fresh after a night's stay; Refrigerator occasionally turns its noisy engine on during mid night;
The location was convenient and it was affordable for a quick overnight. The noise level in the hotel was ridiculous, in the hallway (voices), adjacent room (tv, voices, barking dog), and parking lot (revving engine), all of which made sleep a challenge."
flat screen TV with HGTV mirror in room no showerhead lumpy pillows