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The resort is thoughtfully layed out. The location is great. House keeping service was great. In my 3 day stay, I only ate at the resort. I got the worst food poisoning. I believe it was the Mediterranean platter poolside. I advised the reception desk and they just said they were sorry. No management followed up with me. For that I will not go back.
Everything fun under the sun different zones for different vibes you want to feel tranquility pool for adults only, 24 hour pool for the entire family, kids play zone with pirate slide waterworks, with additional pool, beautiful property, free trams The valet (Dwight) was rude and standoffish. Georgina at the breakfast buffet was straight nasty and just needs to be fired after basically scolding my child, or have additional "training" I think the Dolphins could have done a better job dealing with the guests
Great location isolated on a key, but close to other cities. There is plenty to do - snorkel, scuba, tennis, parasail, fish, or hang out on the great grounds. The facilities are well laid out, with family and adult only areas. It was a bit pricey but we booked late for the holidays. The food onsite was good but not excellent. You are very close to other restaurants though in Marathon and Islamorado.
We upgraded to a Junior Suite when we arrived and were very happy with the room. Layout was great, we had a great view. It was too cold to utilize the pool or any of the outdoor dun stuff. While it deterred us, there were from crazy people laying by the pool in Parkas! Food was great - we only ate the breakfast Buffet Were got there around 8is, we were looking for something light to eat and a couple of drinks. When we sat down we were handed to Alma restaurant menu which is their fine dining restaurant. We were told that they took away the bar menu. Only other thing I noticed was that the gym was way to small. Felt claustrophobic and like they had just shoved every piece of equipmen that they could into this little tiny room.
My family and I absolutely love this resort this is our second year coming here. I can't think of a single thing I would change. The staff is great and everyone is always smiling at Hawks Cay. Would highly recommend this place to anyone looking for a great family vacation.
Very clean and well staffed. Nicks and dimed you for activities that are normally included in the "resort fee" at comparable resorts
Staff was great and very helpful. We stayed in a marina villa. It was perfect for our family of 5 (3 adult children) plus grandmom! The kitchen was well equipped, full size fridge and dishwasher. There was a washer and dryer in the second bathroom. The men loved the accessibility to fishing/ charters. The women loved the spa. The location of the resort is perfect. We could venture out to Islamorada(20-25 minutes) and get to Key West (1:15-20) too. Marathon is very close and you have access there to gas stations and grocery stores. There were planned activities everyday for all ages, although they usually cost extra. The wifi was very spotty despite having a router in the villa. Room service was a bit rude and unaccommodating. We only ordered once, so maybe it was just one person that left a bad taste. It would have been helpful to have some sponges/dish towels in the kitchen along with a few basics like salt and pepper and coffee filters.
Nice and quiet place.Staff was great,clean and updated rooms. The lagoon looks awesome on the picture,but in reality is a small pond, not even kids can swim there.This picture is a joke .Room was 250$ which ok,plus 85$ taxes and other fees and on the top 45$ resort fee.(we didnt take any extras).Nobody expect 380$ for one night.
Location, scenic, quiet Ageing facility, Wi-Fi coverage
Wir mochten alles an diesem Resort. Schönes ruhige und entspanntes Hotel Nichts
Das Islander Resort ist sehr gut gelegen ( direkt am Atlantik) Die Einrichtung ist zweckmäßig und gut in Schuss. Alles in Allem, eine sehr gepflegte Anlage, die auch regelmäßig gewartet wird. Preise in der TIKI-Bar sind einfach zu hoch ( 2 Bier $9!!! ). Was soll's!
Perfekte Lage, ruhige Poollandschaft, gratis WLAN, Bungalows mit kompletter Küche incl. Geschirr/Besteck ausgestattet
Das Zimmer war großartig! Hatte alles, was wir brauchten und noch mehr! Ich wünschte, wir hatten mehr Tage. Wir kommen wieder!
Niemand gereinigt Outlet Zimmer.
der große pool und die vielen grünen pflanzen drumherum unfreundlicher mitarbeiter. er schnalzte mit den fingern als mein mann nicht schnell genug die kreditkarte zur hand hatte. leguane am pool kckten überall hin. lagen den ganzen tag dort. die tieren waren hin und wieder im pool. aufpassen!!!! absolutes rauchverbot auf dem privaten porch, strand, tikibar etc. das geht zu weit. selbst spielzeug auf dem porch ist verboten. die anlage besteht sowieso nur aus verboten. völlig überzogen.
Es waren 2 Tage mit 100% Erholung und Luxus!!!! es gibt nichts Negatives, alles war super