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Very clean and well staffed. Nicks and dimed you for activities that are normally included in the "resort fee" at comparable resorts
Location, scenic, quiet Ageing facility, Wi-Fi coverage
Everything fun under the sun different zones for different vibes you want to feel tranquility pool for adults only, 24 hour pool for the entire family, kids play zone with pirate slide waterworks, with additional pool, beautiful property, free trams The valet (Dwight) was rude and standoffish. Georgina at the breakfast buffet was straight nasty and just needs to be fired after basically scolding my child, or have additional "training" I think the Dolphins could have done a better job dealing with the guests
The resort is thoughtfully layed out. The location is great. House keeping service was great. In my 3 day stay, I only ate at the resort. I got the worst food poisoning. I believe it was the Mediterranean platter poolside. I advised the reception desk and they just said they were sorry. No management followed up with me. For that I will not go back.
We upgraded to a Junior Suite when we arrived and were very happy with the room. Layout was great, we had a great view. It was too cold to utilize the pool or any of the outdoor dun stuff. While it deterred us, there were from crazy people laying by the pool in Parkas! Food was great - we only ate the breakfast Buffet Were got there around 8is, we were looking for something light to eat and a couple of drinks. When we sat down we were handed to Alma restaurant menu which is their fine dining restaurant. We were told that they took away the bar menu. Only other thing I noticed was that the gym was way to small. Felt claustrophobic and like they had just shoved every piece of equipmen that they could into this little tiny room.
Nice and quiet place.Staff was great,clean and updated rooms. The lagoon looks awesome on the picture,but in reality is a small pond, not even kids can swim there.This picture is a joke .Room was 250$ which ok,plus 85$ taxes and other fees and on the top 45$ resort fee.(we didnt take any extras).Nobody expect 380$ for one night.
My family and I absolutely love this resort this is our second year coming here. I can't think of a single thing I would change. The staff is great and everyone is always smiling at Hawks Cay. Would highly recommend this place to anyone looking for a great family vacation.
Staff was great and very helpful. We stayed in a marina villa. It was perfect for our family of 5 (3 adult children) plus grandmom! The kitchen was well equipped, full size fridge and dishwasher. There was a washer and dryer in the second bathroom. The men loved the accessibility to fishing/ charters. The women loved the spa. The location of the resort is perfect. We could venture out to Islamorada(20-25 minutes) and get to Key West (1:15-20) too. Marathon is very close and you have access there to gas stations and grocery stores. There were planned activities everyday for all ages, although they usually cost extra. The wifi was very spotty despite having a router in the villa. Room service was a bit rude and unaccommodating. We only ordered once, so maybe it was just one person that left a bad taste. It would have been helpful to have some sponges/dish towels in the kitchen along with a few basics like salt and pepper and coffee filters.
The manager was so pleasant. He took the time to be sure we were satisfied, even stopped in to check on us.
Nothing we had to leave because we couldn't stay another night.if u are looking for hotel and everything is booked wait another time to go.need to tear it down.don't know how they pass inspection. It is a rat hole.would not upgrade.or money back.wrong pic Hotel was old and run down.hotel charged us a resort fee which it was not. No beach access. Pool is as big as a hot tub. So much chlorine couldn't get in. The room was awful shower tile were loose all most cut my feet. TV was a computer moniter.
Really bad, uncomfortable bed, a leaking in the bathroom, old ac making so much noise over the night and price was too expensive for the Quiality.
Nothing Room was way overpriced,! Slept in our clothes in fear of bugs. Big flies and lots of little flies were flying around in the room. Grounds were not kept up. Place is in shambles!!!! Husband got bit by something or a spider. Hated it, will never go back!!!
Checking out... Too much too type. BED BUGS. BED BUGS. BED BUGS. The unit had a 15% slant to the upper floor. Infested with millipedes. Towels were thin as toliet tissue. Bought my own locally. Coffee pot but no filters. A train wreck.
Room was on the beachView and Boardwalk Courteous and helpful staff We didn't like the matchbox sized shower, really small a/c unit that couldn't cool the room, difficulty with accessing the fridge and freezer due to the opening of the doors being on the opposite side and fridge door wouldn't seal tight. Flat pillows
This guest did not leave comments about this hotel.
Couldn't be better considering the price! Kayaks were free to use, you just had to reserve them at the front desk. A good number of hammocks and chairs around for guests to sit in while lounging around the common area as well. The room was beautiful with a fantastic view and a private deck, absolutely loved it!! There was also a kitchenette with dishes to use, so if you were staying there for longer you could make some food and eat at the little table in the room. There were reserved spaces for some of the rooms, but ours was a "B" numbered room so there was no real place to park, and we had to park our car off the highway in the grass next to the building.
The staff was very friendly and welcoming. The townhouse we rented was very clean and beautifully decorated. The outside premises was very clean and kid friendly. I loved the outdoor hammocks and open space for the children to play. I also like that they offer recreational activities for their guest. I wanted a later check out which was not available as well as the complimentary breakfast was somewhat limited. However it was very minor compared to the other fantastic amenities.
We loved the full kitchen in our studio, waterfront room, well manicured grounds with hammocks, lounge chairs and bbqs! Bed was older, staff was strict about checkout time
Rooms aren't anything too fancy but overall nice. But staying in the keys I don't think you need a lot inside because I'd imagine most are coming to be outside. The complimentary breakfast is basic (bagels, pastries, juice, etc) and you can buy eggs, pancakes, etc. The views are amazing! Right on the water and plenty of places to relax outside! Overall, nice stay.
Beachfront view, pier and comfortable rooms. The new restaurant, staff did not come across welcoming, we ordered cocktails which were very poorly presented and bland not to mention expensive. That was disappointing.
Staff was attentive, friendly and made our visit very relaxing and pleasurable. Violet and Shelby were wonderful and met all of our lodging and resort needs.
We absolutely loved staying here! The price is affordable for the Keys, continental breakfast included, free use of kayaks, free wifi that actually works, pool & hot tub, hammocks & comfy seating galore... This place is fantastic. We were looking for a relaxing getaway in a clean hotel & that's exactly what we got. I recommend the kitchen suite so you can cook your own meals to save money & because this hotel has no restaurants in walking distance. We would definitely stay here again anytime! It never bothered me, but you can hear highway noise, but hey, this is the keys, one main road running thru, so almost any hotel you will hear the highway.
Very nice layout.. Good size room. I drove through the night to arrive at the hotel. I then saw a sign stating open from 8 am to 10 pm. I had no where to go in the middle of the night. I had to go and get another hotel room. No where in any of the booking or confirmation letters was there any information stating to arrive by 10 pm. Apparently there is a sign the size of my hand in a pitch black front door area stating late arrivals to go to the back of building. This was very unclear and I was not satisfied with my experience
The townhouse was very spacious. The staff was extremely rude. Basically kicked us off property after check out.
The view was amazing, nice beach furniture, free kayaks. Poor staff experience, maid walked into room before checkout, no towels in room, Must leave resort after checkout, heated pool in July, no door or beverage on property.
The grounds and buildings were very nice. There was plenty of hammocks and chairs. There could have been more lounge chairs on the ground. There were plenty at the pool and sauna. Both were very clean. I thought everyone was every friendly. Beds and pillows were comfortable. The hotel is a long way from everything. Closest place was MM 80. The room was nice but for me the attention is in the details.We only had one bar of soap for 2 days, I had 2 go get a bar for the shower. The shower didn't have a shelf for the soap or shampoo. They gave u shampoo but no conditioner. Not enough towels. The cleaning is lax, there was sand on our floor the whole week, they didn't take the empty bottles, the one light was missing 2 bulbs/4. The clock didn't work. though they immediately brought one when I called. The furniture was a hod podge .The fixtures were all rusted and the vanity had seen better days. There was a lot of garbage under one of the beds. W had ants in all our food that was on the counter. The comp breakfast was pitiful. Only orange juice, no apple. no fruit. Just coffee, tea, muffins, danish and bagels. There is a rule for everything. The supposedly heated pool was across the street and the water was very cold.
der große pool und die vielen grünen pflanzen drumherum unfreundlicher mitarbeiter. er schnalzte mit den fingern als mein mann nicht schnell genug die kreditkarte zur hand hatte. leguane am pool kckten überall hin. lagen den ganzen tag dort. die tieren waren hin und wieder im pool. aufpassen!!!! absolutes rauchverbot auf dem privaten porch, strand, tikibar etc. das geht zu weit. selbst spielzeug auf dem porch ist verboten. die anlage besteht sowieso nur aus verboten. völlig überzogen.
Es waren 2 Tage mit 100% Erholung und Luxus!!!! es gibt nichts Negatives, alles war super