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The rooms where okay- the breakfast was awful. It was either hot or cold choices- and hardly enough to fill up a six year old. All the room service did was give us new towels.
Poor greeting upon entry. Was given a filthy room. Went back down for new room. Same thing. Another filthy room. 'X' came up to let me into the second room ('X' is really the staff person's name) and it was almost as bad as the first. 'X' told me to wait and someone would be back up. Wel, after standing up eating my dinner and waiting a total of 15 minutes I went back down stairs and left the hotel. The hotel still billed me even though after speaking with 'X' he said he couldn't waive the charges, but I got the fact the manager could and 'X' said they'd have charges removed. They didn't. American Express is working to fix a four night billed stayed from this miserable thing called a hotel. I didn't want to spend another minute there. I didn't like anything at all.
That they charged me for a night stay after already paying my whole bill still haven't been refunded
The bed No vending machines/there were signs pointing to where they weren't. Hotel 2 years old: old fashioned air conditioner that barely worked, difficult blinds to use. Everything was bare bones. More amenities @Motel 6. Staff putting the hitel down. It was like they ran out of money when building.
Accomodations were nice although our room was canary yellow with no pictures on the walls and a lack of decorating. Thdy need to retrain thd cleaning crew as our room didnt look like it had been vacuumed at all. Overall, it was worth the price we paid. Lack of attention to housekeeping
--Didn't know how to change card used for bill --Verbally gave wrong room #, then began to argue with customer about it --Gave a key to an occupied room
Neat and the staff are courteous. The so call hot breakfast was not so hot but cold. Limited menu.
I like the whole concept of this hotel but it really needs some attention paid to keeping it maintained. Seriously needs better quality pillows. Both lifts at pool and hot tub were not operable. In our room the only toiletries were 1 small size bar of soap and 1 lotion. Definitely glad I bring my own or would have had to go to a store. Just looked like management needs to pay more attention to the little things and or owners need to invest in a little tlc.
Great location for us: near to where I want and between Jacksonville and Beaches, with decent mall and eateries very near by. Opaque rate offered was very good. TV channels via Xfinity were quite good. Staff, esp. breakfast, seem to be eager and friendly. Facilities are getting aged with lack up maintenance. E.g.,: room carpet was old and wrinkled to a degree, my wife almost tripped several times. - Safety concern. (Work) Table is very small and inadequate. Small alarm clock was unplugged (for reason) resetting the time is near impossible. Complimentary Hot and Cold breakfast were very basic, compared to national chain brands, say Hamptons, HI Express, etc.
Didn't Jacuzzi didn't work, tub didn't hold water. Room never cleaned the whole time we stayed. When we arrived the A/c filter was caked up with dust and dirt and they didn't offer us to another room. They're maintenance guy wouldn't be in until next day so we had to sleep in that room with dirty air filter. The a/c struggled and the room was musty. After the filter was cleaned the a/c worked better. Lock on out side of door was in disarray. The second night lock wouldn't work had to have the cards redone. Breakfast was worse then I think prisoners in jail eat. We were asked in the morning hot or cold. We requested hot and the only question they asked was our room number. Other tables were given choices very little but they were asked. The food was rationed like they were going out of business. I could go on but this hotel ruined our family trip. I was sick feeling all day Sunday. I have requested a refund but there has been no assistance with this request.
For the price of this hotel it was well worth it. A built in jacuzzi in the bath tub was an nice and interesting experience. Nothing looked like it needed any type of renuvation anytime soon. The breakfast is free but somewhat unorganized. They should just make it a buffet style. The servers wandering around trying to figure out who's order was taken and not taken was laughable. Many people's time was being wasted. It's as if they are trying something new and going through the phase where they are figuring out it doesn't work very well.
Good location with hotel shuttle to Veterans Memorial Stadium for $6. once renovations are completed, could be a very nice hotel. Shower did not drain very quickly. I was standing ankle deep in water while taking a 10 min. shower. My view was of the roof and air conditioning units. Have to pay $10 to self park or $12 for valet parking per night.
It was dirty. There was a crack in the ceiling with apparent water damage. The hotels in the area were sold out and guests left with no other options. Disappointing. Shouldn't even be allowed to have guests. Seems like their renovation has been going on for years.
Will NEVER stay there again.
We did not like that online photos showed renovated rooms while they put us in a non-renovated room.
Location When we got there the room had a moldy smell and it had a humidifier on like if the room had been flooded and recently dried. We complained and they acknowledged the smell and gave us another room ruby away, but my question is WHY put someone in that room in the first place? With plenty available rooms. That left a bitter taste in my mouth.
location air conditioning units loud and old. carpets and bathrooms sub standard.
Location is awesome. Staff is great. Bar and restaurant were pretty good and convienient. Air conditioner worked but was extremely loud I would chug every 5 to 10 seconds and pull you out of sleep. Soon as at turned off you could get about 30 mins of sleep before it cut back on. One of the biggest weekends in Jacksonville for tailgating or people needing ice you would have thought they would have had more than one operational. I was on the 4th floor and had to go exploring and after checking 5 other broken ice machines I found one that worked. I didn't like the fact that I had to pay to self park. Why would you charge someone to park at your hotel that already paid to stay there? If your gonna charge $20 for parking probably should be all valet.
completely run-down, renovations going on, but not what we expected
Great location Hotel is very run down
The Dolphins in the waterfront The Landings, not your fault and our room was very damp. It felt like they just shampooed the carpet.
The lobby is large and inviting. The rooms are a good size except for the bathroom. The bathroom is extremely small. The hallways are dark and musty. But when those renovations are done will be glad to stay there again.
The view and location