The lobby is large and inviting. The rooms are a good size except for the bathroom. The bathroom is extremely small. The hallways are dark and musty. But when those renovations are done will be glad to stay there again.
Good location with hotel shuttle to Veterans Memorial Stadium for $6. once renovations are completed, could be a very nice hotel. Shower did not drain very quickly. I was standing ankle deep in water while taking a 10 min. shower. My view was of the roof and air conditioning units. Have to pay $10 to self park or $12 for valet parking per night.
It was dirty. There was a crack in the ceiling with apparent water damage. The hotels in the area were sold out and guests left with no other options. Disappointing. Shouldn't even be allowed to have guests. Seems like their renovation has been going on for years.
The view and location
The Dolphins in the waterfront The Landings, not your fault and our room was very damp. It felt like they just shampooed the carpet.
completely run-down, renovations going on, but not what we expected
Location is awesome. Staff is great. Bar and restaurant were pretty good and convienient. Air conditioner worked but was extremely loud I would chug every 5 to 10 seconds and pull you out of sleep. Soon as at turned off you could get about 30 mins of sleep before it cut back on. One of the biggest weekends in Jacksonville for tailgating or people needing ice you would have thought they would have had more than one operational. I was on the 4th floor and had to go exploring and after checking 5 other broken ice machines I found one that worked. I didn't like the fact that I had to pay to self park. Why would you charge someone to park at your hotel that already paid to stay there? If your gonna charge $20 for parking probably should be all valet.
Staff said there was no water taxi to the landing, wall patches all over, walls shook when the door closes, staines on Decorative pillows, no room service during regular hours, couldn't access gym after 4,5 attempts with staff help, wouldn't be surprised if billing collapsed due to water damage, and mild in bathtub:(
Will NEVER stay there again.
Great location Hotel is very run down
location air conditioning units loud and old. carpets and bathrooms sub standard.
Location When we got there the room had a moldy smell and it had a humidifier on like if the room had been flooded and recently dried. We complained and they acknowledged the smell and gave us another room ruby away, but my question is WHY put someone in that room in the first place? With plenty available rooms. That left a bitter taste in my mouth.
Honestly, I didn't really like this hotel. I could have paid the same price without kayak somewhere else with better results. I saw 2 roaches in the room. There was a lot of loiterers at the entrances. It didn't seem safe to me.
Nothjnf It was filthy
Front desk assistance was good. The soap was expired, the rooms had a lot of dust.
Friendly staff, great location just off 95 with plenty of restaurants within walking distance. There was mold growing on the air conditioning vents and water damage to the base of the dresser (we were on the 5th floor). There is a lot of light pollution from the hall and you can hear everyone else as they come and go.
New(renovated) Clean Low key Friendly and accommodating (I arrived early and was very tired, they where nice enough to give me an early check in so I cold sleep !!:) There was a toor bus that arrived late at night and was standing next to the building with the engine on for like an hour late at night and then the same early in the morning The fumes and the noise were anoying (but that's probably not hotels fault )
This hotel is a pet friendly hotel. It was clean. The rooms have hats wood floors. The beds were comfy and clean. Bathroom was a bit musty... like the shower curtain had mildewed.
Bad location. Dirty floors. Small bathroom
location smelly stained rooms
Penny was an amazing help and her level of customer service was definitely a 10! She was very apologetic for only smoking rooms being available and assured me the rooms would not reek of smoke and they didn't! The free breakfast was tasty as well. I didn't like the fact that there were no non smoking rooms available since I have small children but as I stated before the rooms didn't smell of smoke at all, just the hallway.
Nothing at all. It was extremely noisy. There was a freeway right outside my window and I got very little sleep despite using prescription sleeping pills.
Easy to get to, right Off I-10. No
Staff was very friendly,courteous and helpful. Breakfast was great except for the juice. The only room we could get was a smoking room so it did have an odor. location.
Th Hotel was very close to the highway. room was a bit small but looks like it was recently remodeled. Really nice bathroom with a big shower. neighborhood is sketchy. carpet is older looking.
Quiet and comfortable. Within walking distance of several places to eat and shop. None
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Was very nice for two start hotel and needing to be on west side of jax made it convenient. Good hot breakfast. I will be back. Parking lot is kind of small.
This guest did not leave comments about this hotel.
The bed was so comfortable and the room was perfect !
Nothing There was a suspicious looking man outside and a car was getting towed when I was checking in. That was already making me feel uncomfortable. The hallways were dark and my room was all the way at the end of the hallway which made me feel trapped. The elevator was old and rickety and very small. The room was smelly. The kitchen area looked dreadful. I did not feel safe so I immediately checked out 10 mins after I checked in. My reservations were prepaid for a three night stay and non refundable. I didn't care. I would never recommend this hotel to any unaccompanied woman.
The staff were helpful, friendly and they made excellent coffee. We were in a non-smoking room / area, but the hallway outside the non-smoking rooms was just like sitting in a smoky bar. Bed was like sleeping on 2 X 4's, but the room was clean. Once we saw the other hotels around the area, we decided on our next trip to try another place.
The staffs are really nice, friendly and helpful. The location is a bit far from Downtown, but can be easily accessed by public buses. The room is quite small and old.
Their room was filthy. Mold dew in bath tub. Hairs all over bathroom floor. Sink wouldn't drain. Employees were rude. We asked for smoking room and he gave us non smoking and they charged us $50 for that. We wouldn't recommend this motel to anyone.
Moldy bathroom, scum build up everywhere, gummy carpets from the 70's, rusty refrigerator & the bedding was obviously used and not cleaned. I wish I could upload pictures! Beware it is NOT anything like the pictures!!!!! We asked the desk person for a room that was actually clean, and she couldn't provide one. We checked out immediately, but they wouldn't issue a refund for the first night!!!
very clean, large rooms. easy access service was poor. Not enough towels in the room and we had to pay housekeeping 5 bucks to give us 2 more towels because they refused to give us more towels for free. Also, the other person that stayed in the room with me left her makeup case. The owner/General manager refuses to send the makeup case back to her via mail, and was very rude to her on the phone.