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Downtown location, Walking distance to almost everything. This is a classic hotel, but built for traveler's from 1915 not 2015. Rooms and elevators are smaller, but still comfortable; think studio apts. Marble and carpet floors, complementary valet parking (please tip!) and a great restaurant (though expensive, dinner for 2 will be $100+). Everything is clean and well kept, staff is friendly and helpful. We loved our stay!! Just know what you are getting. We are typically B&B folks and not partial to the chain named hotels/motels. This has become one of our 'return to' destinations and hotel. Thank you for a great vacation.
The room was clean, the staff was friendly and helpful, and the continental breakfast was good (although a bit limited). I would definitely stay here again.
table lamps were not working.
Great Locations Right downtown - near a great park and farmer's market on Saturday mornings. Also next to a lake you can walk around. Staff is very nice and friendly and helpful great parking the bathroom is outdated a bit and the carpet needed some work.
Location near all downtown restaurants. Restaurant in hotel good. Free valet parking. Room good size. Carpet was worn and rippling, room had prime view of parking structure. Freight trains operate all night and pretty loud on north side of building, staff at desk a bit rude. Hotel hardly full and room no great shakes so either they have no better or they aren't smart enough to figure out using best rooms gets repeat business. Had mini frig, safe and coffee maker which was good. Water pressure not great.
Location, Staff, History, Bar & Restraunt Older hotel and does need some updating.
Character and history of the hotel. Continental breakfast was pastries, apples and coffee only. Rooms were so-so but need renovations. Bathroom fixtures were semi-functional and cheap. Food was overpriced at the hotel's in-house restaurant.
Location, food, staff Shower pressure is horrible. I understand that everyone needs to power save but is better to look into the water leak in room when water is off and give more when on.
Nothing. Facilities were subpar. It is a very old hotel and it shows. The staff while outwardly friendly did not seem to very well trained. The bar staff was friendly but the selection made it seem more like a cash bar at a cheap wedding than a quality full service bar. The breakfast is not a breakfast. It is coffee and a snack as you decide where you are actually going to go to eat breakfast.
Historic setting, general lay-out. Room needed updated.
Brand new hotel, fresh design. Food and shopping close by. Downtown an easy 5 min and toll road just 1 min away. Staff in the breakfast area was very attentive and helpful. Check in process was a little slow. Only on person in front of me and still took over 5 min. But will probably be streamlined as everyone learns the systems.
We usually look for A Hyatt Place when we travel because of the large rooms with a separation. We have 2 small children and the room was plenty big enough for a pack n play and the sofa bed out. Staff were extremely helpful with recommendations on local places to go and assistance during breakfast (clearing plates, getting hair chairs) Can't say enough good things about our visit.
Staff was nice !! The room was musky smell and the rugs had nasty stains all over. its located in a really dark and Not to Safe feeling at Night to walk !
Was visiting student at Florida Southern College which is only a few miles from the hotel. Very spacious and comfortable room. Loved being able to get a glass of wine there at the bar area. Sat by the pool in the morning as I was up early, and it was lovely. All around, probably the best place to stay in Lakeland. Coffee dispenser was empty Sunday morning. Seemed to take a long time to have it refilled, but maybe I was just super impatient.
Rooms were comfortable and clean. Staff is super friendly and accommodating. On top of that the breakfast spread is delicious!
Great customer service & treatment at the front counter.
Good location to restaurants and shopping. Nothing
Very good professional front desk staff. Excellent price/value ratio Leaky toilet tank
The receptionist was friendly and knowledgeable. The rooms were pretty modern and up to date. I liked that the double beds were queen sized. The linens were fresh and crisp. The breakfast was pretty good! The room smelled like smoke so I had to immediately call the front desk to let them know so they wouldn't think it was me when it was time to check out. I didn't want to jeopardize my $100 deposit. The parking in the back is kind of scary at night, but it is well lit.
Location and friendly staff. Price. Room not cleaned daily. Had to go to front desk for toilet paper and clean towels.
The hotel is nea conveniently located near the expressway and a ten minute drive to downtown Lakeland. The staff was friendly, the facility clean. A very good value for the money.