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Our stay at the Grand Beach Hotel Surfside West was one of the nicest hotel experiences we have ever had. We were impressed with the lovely décor, the immaculate appearance of the lobby, the friendliness of the staff, and the size and amenities of our room. We were attending the Seidner-Sakin wedding and had booked through Bookings.com. There was a problem in the room with several reservations in regards to the type of beds that were being offered. We contacted the Hotel Manager, Andrew, and he straightened out the reservations in a professional and courteous manner. We also were given the use of the Grand Beach Hotel's beach and other facilities. The beach and the service of it's staff were helpful and attentive. We enjoyed several meals at the restaurant and found the food to be delicious and quite varied. We plan on returning for a vacation in the future and would highly recommend this hotel. We consider this a 5 out of 5 and a true find!
Great staff ..very quiet I did not like that there was no room service
For us this hotel was a splurge but it was really lovely. Staff was uniformly kind and attentive. Roof top pools on both buildings were nice. We frequented the main building roof top pool and the chaise lounges on the beach. Room was very nice for three close adult friends (two baths, two beds, one pull out couch). Complimentary 8 am roof top yoga on the main building was a special treat. Many thanks to Melody for the class (and a great restaurant recommendation). It is north if South Beach, if that is what you are looking for but a quick Uber, cab, or even rented city bicycles can get you there.