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The staff was very accommodating and helpful. The shower was not clean and was hard to turn on. Water pressure was very low. Not desirable.
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
Exceptional customer service. Unclean.
The bath robes and the gym it's 24hrs How the tv worked and the remote sorta sucked. They need to upgrade
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
Beautiful hotel with strong drinks! No nightlife near by.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
Under construction, noisey
Loved the location. Felt safe, close to airport, and also close to the bay. The roads around were a little confusing.
Great location for Raiders fans. airport shuttle. Great staff
We always get king suites with Hampton Inn, and have yet to be disappointed. This particular suite seemed a little bigger than average. Perhaps it was the floor plan.
Love the do it yourself waffle breakfast Flat screen tv did not have hookups for my digital camcorder
Quick check in. Clean and spacious rooms. Accommodations
Loved the look of the place from the outside..altho you quickly feel like an inconvenience being shuffled out of the way. The hotel is rich with history and has very nice decor..the room was big, with a big bathroom. The trexk to the room was ridiculous, having to take two elevators and very long walks on different levels while carrying your things. The room floor needed vacuumed, you could feel stuff on the carpet. After we checked in, we left to go get dinner and you can't get out of the gate without a special card given at the front desk. Well guess what- oh, and it cost $30 for this parking privilege.
Stay was great wished new more about it before we got there to enjoy the facilities Food prices were a little high
The Sunday buffet at the Meritage was very good. The lap swimming in the pools and 3 free hours of childcare included in the resort fee was also very nice and an unexpected bonus. Ridiculously overpriced for what it was. $26 resort fee and $30 valet fee on top of over $200/night for a tiny old room that wouldn't even pass muster at a Best Western? The room was awful - outdated, small, old, musty and generally uncomfortable. Noisy from the hallway, the bed was saggy, the comforter stained and 2 adults plus a baby in a crib were way too many to fit in a tiny standard room.
Nice pool, spa and exercise facilities. My kids had a blast at the pool - it was nicely heated and they enjoyed it despite the cooler February weather. Our room was below one of the hotel's restaurants. 6am on a sunday morning and isn't a great time to be woken up to the sounds of tables and chairs being moved. It's an old hotel so it's pretty loud. When I checked out they gave me a bit of a discount and said that when we checked in that the front desk should have warned us that our room was loud... they really just shouldn't rent out the rooms or if they do charge less.... but they'd rather put guests in a position where they have to complain to get a discount. Even with the discount if was an expensive weekend that wasn't as restful as you'd expect for the money.
Location - close to everything including freeways. Facilities were excellent -- pool, exercise room, etc. They treated me like a second class citizen because I booked not directly through them. Promised me a fridge and I had to find a facilities guy who didn't talk to the front desk to get one. Told me there was a free breakfast buffet, but then it wasn't free.
The look of the hotel The check in staff
Our oasis on the hill! The Claremont is a special place and I return there whenever I can; the location is central yet private and the staff is friendly, attentive, helpful and genuine. Each staff member, from the housekeeping staff to the manager, smiles and greets guests and is not only ready, but willing, to make your stay enjoyable. When there was an issue at check-in with the room assigned. Frank Flynn quickly and apologetically gave us another room with no question. In chatting with Fracesco (I'm sure I have not spelled his name correctly-my apologies!) in the lobby, we told him we were headed into the city the next day; he not only cautioned us about traffic and crowds in the Golden Gate Park area due to a concert, he recommended alternative areas to visit-and when he saw us a couple of days later, he asked how our trip went! A special shout-out also to Mohammad and Zachary who took care of us for breakfast in the Meritage restaurant-their service standards and guest treatment should be the envy of fine dining establishments everywhere. They made the start of our days happy and pleasant and really made an impact of the pleasure of staying at the Claremont! The charm of an old beauty like the Claremont is also sometimes what makes you miss some things you might find in a newer hotel; the HVAC system can be unreliable and loud, the bathroom does not have an exhaust fan, etc. But having noted that, the graciousness of the wide hallways and high ceilings easily make you overlook those modern facility differences!
Wonderful location. Grand old building which has been well maintained. It had been some years since I last stayed there and the place seemed in better shape than it was.
Staff was very good. Room service excellent and the pools were great. I asked for a taxi to take me to SFO. Instead of a taxi, they had reserved a sedan which was more expensive than a taxi. I thought it was a little bit cheesy. I'm sure that some people want to drive to the airport in a fancier car but they should specify. I asked for a taxi, not a town car.
Die Lage hat mir gefallen, da nah am Flughafen Das Frühstück war eine Katastrophe. Die Zimmer sind verwohnt.
Hotel Shuttles zum Flughafen alle 15 Minuten. Setzt Sie gleich an Ihrem Gate ab. Sehr schön.
Das Bett war komfortabel. Ich konnte alles in den umliegenden Zimmern hören. Ich wurde vom Wecker meines Nachbarn geweckt. Wenn jemand die Toilette spülte oder das Wasser andrehte, hörte es sich an, als sei es in meinem Zimmer. Ich würde dieses Hotel nicht empfehlen, wenn Sie auf der Suche nach etwas Schlaf sind.
Die Zimmer waren wirklich spitze. Shuttel-Service zwischen Hotel und Airport, der auch dazu genutzt werden konnte, um in die Stadt zu kommen, war sehr nützlich und gut organisiert.
Schlecht: ca. 30 min. Wartzeit auf das Shuttle zum Hotel; Weckruf wurde zu früh ausgeführt (6h00 statt 09h00); Frühstück war lt. Rezeptionistin nicht inclusive (obwohl eindeutig auf der Reservierung vermerkt) wurde dann aber doch nach einigem Maulen gewährt.
Der Blick aus 'unserem' Fenster in der 13. Etage auf die Bucht, den Flughafen und die Skyline der Stadt. nein
Distanz zum Airport - kurzer Intervall des Shuttle Abfertigung - anstatt Service - Zimmer - Bad mit Resten der Vorgänger, sehr schlecht gereinigt
schönes, sauberes Zimmer, geräumiges Bad, ausgiebiges Frühstück in sehr angenehmem Ambiente nach 24 h konnte man - ausser aus dem Automaten - keine Getränke mehr erhalten. da wir spät angekommen sind, hatten wir daher keine Möglichkeit mehr, noch etwas zu trinken
Das freie wlan im öffentlichen Bereich, die freundlichen Mitarbeiter, der Gepäckaufbewahrungsraum den das Hotel kostenfrei stellt, falls man die Stadt sehen möchte und erst einen Rückflug am späten Abend hat. Der Hotel-Airportshuttle ging alle 20 Minuten. Das Frühstücksbüffet war nicht inklusive aber sehr gut. Die Lage ist traumhaft, am Wasser mit einem Weg, ideal für Jogger oder Spaziergänger und Flugzeugbegeisterte, denn man konnte die Landungen sehen. Es gibt wenig Möglichkeiten in der Nähe auswärts Essen zu gehen.
Nähe SFO und Comfort Klimaanlage
Tolle Zimmer, sehr sauber, ausgezeichnetes Personal, sehr zuvorkommend. Ich empfehle dieses Hotel zweifellos! N/A
tolle Zimmer, feundliches personal Extra Frühstück ($15) - hätte mehr Auswahl für Preis sein können und extra Parken ($18)- auf gegenüberliegendem Parkplatz nur die Hälfte
Shuttleservice zum/vom Flughafen, Sauberkeit und Geräumigkeit von Zimmer und Bad, großes und bequemes Bett, gute Ausstattung mit Badeartikeln, schöne Lage am Wasser. Trotz Nähe der Anflugschniese, hört man vom Flugverkehr sehr wenig. Personal an der Rezeption sehr freundlich: wir konnten zwei mal Zimmer wechseln, bis wir ein ruhigeres bekommen haben Lautstärke der Klimaanlage. Vom ersten Zimmer, welches wir hatten, (auf der Hinterseite des Hotels) konnte man die zentrale Klimaanlage (auf einem Dach unter unserem Fenster, welches immehin im 11 Stock war!) extrem laut hören, schlafen war kaum möglich. Wir mussten zwei mal Zimmer wechseln, bis wir ein ruhigeres (auf der Vorderseite des Hotels) bekommen haben. Das Fenster im dritten Zimmer war teilweise kaputt und konnte man nur 10 cm öffnen. Das Frühstücksbuffet hätte abwechslungsreicher sein können, obschon mengenmäßig sehr reichlich