The staff, decor and small, thoughtful touches were great. I thought the restaurant, Jimmys, was overpriced for the quality of the food. Menu did nothing for us.
Location was great, perfect for the lake. Jimmy's restaurant was very nice and the wait staff were great! We booked a pet friendly room for our dog, we were told we could only stay on the ground floor next to the lake car park. It was very noisy and the nightly cost did not match my experience. I am a seasoned traveler and this was not good value for money.
Staff is excellently trained. Very professional. Rooms are big and comfortable. Restaurant is nothing short of excellent. it is worth staying at the hotel just for the restaurant.
My wife and I were greeted by the valet/concierge gentlemen right away and were offered a glass of cold champagne! Set the standard for the rest of the stay and they didn't disappoint! Love this place and see ourselves coming here for many years to come! Didn't like that my sister in law's room was in a totally different building than ours, but understandable given the layout and they were completely booked that weekend. Also couldn't believe her room was much larger and nicer than our premium lake view king, given our room was $80 more per night. But the view made up for it. After all, it was only for one night.
1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.
The staffs are the best and helpful. The restaurant closes early 9.30pm and no other food or drink service late hours.
Restaurant was excellent - both for lunch and dinner. Sommelier was very knowledgeable and approachable. Staff was extremely helpful and friendly. Got great restaurant recommendations from one of the valets. Room was very nicely appointed, comfortable and attractive. Radiant floor heat in the bathroom was a nice touch. Free on-site parking with valet service. Great location - not in the thick of things, so quiet, but easy access to South Lake and the rest of the Lake. Nothing.
The service was amazing and staff were very accommodating. Our room was beautiful and the spa was glorious The reading couch in the room was not super comfy but it was a pull out so no biggie
All was perfect Except the restaurant
Free hot breakfast. room felt dirty. My daughters feet were dirty on the bottom after walking on the carpet.
Great location, cleanliness, and price Tiny body towels in bathroom after shower, it would be nice if they were bigger
The telephone in the bedroom did not work. The bathroom had a few stains. The bedroom door was broken. The sofa bed had stains on it and it look like staff members just flipped the sofa matress on the opposite side so that no one would notice.
Very nice and clean beds Pool to chlorinated and cold
Close to restaurants, entertainment and gondola to Heavenly resort
Great sized rooms Wifi poor Kept cutting out and needed rebooting
- Nice location near heavenly village, hotels and attractions - Horse carriage ride just outside the hotel (not affiliated to the hotel) - Very clean room. - Got excellent view of the lake and mountains. - Good room service. - Very courteous staff all around including front desk, valet, bell desk, concierge and breakfast. - Safe area around where you can walk around even late in the night. - Breakfast was excellent with good choices. - Room had a separate living room and bedroom with 2 queen beds. No fresh air fan in the bathroom. There is no parking other than Valet. So you have to pay 19 dollars along with 15 dollars resort fee. It's good they separate it so people flying don't have to pay for parking, but those who drive should have some place to park for free. Such a big hotel that it was hard to find a place to sit for breakfast in the morning. Walls were thin and you could hear noise from other rooms and outside. 15 dollar resort fee only gives 3 Mbps internet which buffered while watching online movies.
Clean and nice. Was impressed with service and the people Nothing. They did a great job!
Great location and price. Very clean and the indoor pool is great for the kids in Winter. Complimentary breakfast was good for the whole family. Perfect room with King bed in bedroom, hide-a-bed in living room for kids. Two sinks in room made it easy for everyone to get ready in the morning. Living room TV did not work- they offered to send someone to fix it. Monday the breakfast was very crowded and half of the dining hall was closed, so we had to wait several minutes for an open table.
Location A light in our room started smoking. Maintenance was called and it took them a while to fix it.
1. We did not get the room we ordered (we ordered dbl queen bed and got single king) 2. The toilet were flooded, it took them over 2 hours to fix and 2 phones. 3. It took them 3 phones and over 2 hours to get to us blanket for the sofa bed (We did not get then Dbl Queen) 4. The valet car retrieving our car took almost an HOUR !!, and we lost ski time.
The rooms were nice. It's very much an Embassy Suite style hotel. I believe that it was at one time. So we had a bedroom and a living area with a couch, chair, tv and dining table. It was nice having a microwave and small refrigerator. The front desk staff was very nice and the valet were super nice! It was an extremely busy weekend and even after working all day non-stop in the freezing cold, they greeted us with a smile and were very friendly. I will definitely stay there again. Normally I don't post negatives but there were just two things that really bothered me. 1. We attempted to eat that the Echo restaurant in the hotel. We waited at the podium for at least 15 minutes and not one of the staff came to help us. As a matter of fact we counted at least 6 people that looked at us and just kept doing what they were doing. No "we will be right with you", no "let me get someone for you". Nothing! That was completely uncalled for. 2. When the maid came to service our room, she did not do the greatest job. No vacuuming, which the floor definitely needed, and the bathroom floor should have been cleaned too. That gave me a little bit of an uneasy feeling about cleanliness. I realize they were busy but they need to make sure that they are thorough when it comes to cleaning.