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I booked an accessible room, as my husband is recovering from a spinal cord injury and is learning to walk again. They had no record of this. I checked my email confirmation and it was right there. So we had to use the stairs and that is a slow and scary thing for my husband. We also knew we'd have a hard time getting to the restaurant for breakfast every morning so I made sure I booked a hotel that has room service, and then found out they didn't have that either, although it shows up in their binder inside each room. Extremely disappointing and hard to believe that a company that has been around this long can't get those two things straight.
Everything it was a clean hotel I'm from ridgecrest so it was my first time staying there it was convenient due to my grandfather that was sick across the street at the hospital
Breakfast was great.Staff was great too. Later check out time for special occasionsWent to Trona. Needed later check out time.
Loved that it was super clean! All the staff were very helpful and friendly. great breakfast! Nice workout equipment.
What was nice about the hotel it's off of China lake where you have access to all the stores. Far out from the hustle and bustle of the small town. Breakfast tasted great. I didn't like that they only had the waffle machine on the weekend I stay at hotels with waffle machines so I was upset to hear the second day they weren't putting it out. Also the hotel room wouldn't lock they had to call someone to fix it I felt trapped in my room because I didn't want to leave my things in a unlock room. The second day the toilet clogged.
The location was good for my needs and the service was excellent. The staff was very helpful and friendly too. Didn't care for the light colored bedspreads. Felt like I couldn't sit on it for fear of getting it dirty.
Through the KAYAK e-mail response, we asked for a particular room location. Tina, the receptionist, accommodated our request cheerfully and enthusiastically - Thanks! One of the bedside table lamp lights was burned out, but a replacement was provided immediately, with no hassle - Thanks! Room was on the smallish side, but very efficiently laid out, so no problems. We were in a ground-floor room, and we could hear every step our upstairs neighbor took. Side-to-side noise insulation seemed really good. Too bad about the up-to-down noise insulation (or lack of it).
Nicely rennovated hotel. Staff was very helpful.
Check-in very convenient.
Friendly staff Pool area was under rehab; the room I was in was sort of funky - lots of space, full kitchen, but no closet...