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The atmosphere was charming, and the staff was welcoming and generous! We were upgraded and treated to champagne because it was our anniversary. The views were magnificent, and everything was close by! The breakfast was delicious and all the staff were kind and attentive. I was very pleased with our experience! Thank you to the staff for making our experience an anniversary to remember!
I loved the location. Rooms were clean and staff was helpful. Bed was comfortable, what more can you want from a hotel. Everything went well so I have no complaints
Beautifully restored older property with incredible grounds. Great location, very close to beach, shopping and dining. Excellent breakfast buffet. Very professional and courteous staff. Free shuttle will take you anywhere you want to go. Terrific place for a romantic getaway. on-street parking only.
Beautiful. Clean. Friendly staff! Will come again but ask for a room that isn't close to the road. Noise. You can't sleep with the window open due to to the cars on the road. No AC which wouldn't be a problem however noisey road had to close window.
We were spending the week exploring Carmel and this was a very convenient and clean-looking hotel. We'd read some reviews about the missing cheese hour, etc. and scoffed at people being weird about their missing amenities; generally if a place is clean and pleasant, I don't think there is much else to comment on. But I have to say, it was a sore disappointment that we booked two King rooms for two couples (a deluxe and suite) and in the early, cold November morning, I reached for the bathrobe I'd read so much about (it was constantly in the advertising for the King suites that there are these great thick robes) and saw...there was none. In either King room. So I'm listing the amenities as OK because honestly, it was really chilly in our room and I think that when you book deluxe king suites, they should come with bathrobes if that is advertised everywhere and it's quite chilly. I got ready that morning in my husbands sweater and we left the next day.
The service from Tom was the best I've ever experienced. He was extremely polite and very friendly. The property is beautiful and very quiet. A nice Romantic setting that is a short 15 min walk to all the shops. Gardens are beautiful and the firepit was a nice bonus. Wish they had more wines in our room to choose from.
Location was great Wall allowed you to hear conversation in next room plan to park on the street
Our room was clean and had a nice view. There was a city water main break that cause half of the hotel to be out of water from 8am-5pm. I understand that it was not the hotel's fault but it was dealt with very poorly by the staff. There was never any notice given and after a few hours of it being off I called the front desk and all I was told was that it would be on in a few hours. At 2:30 when it still wasn't on, I called again and Bill was so very rude. No apology when I called and was he said that I could check out and find somewhere else to stay. There was no notice given, no apology, no attempt to provide water bottles and no effort to make up for the lack of water. Sush poor customer service. I would never stay here agin and would not reccomend it to anyone.
I told the hotel that it was out anniversary and they upgraded our room! Staff was very nice, from receptionists to cleaning and maintenance workers. You can't beat the location - right in front of the restaurant and very short walk from the main strip! Layout of the hotel if poet bad
Super nettes Personal. Die $22 Resort-Gebühr umfasst Parkplätze und Internetzugang. etwas weiter entfernt von der Werft/Touristenattraktionen.
Wir waren begeistert, dass sie Live Musik hatten. Das Restaurant hatte einen guten Service für Frühstück und Abendessen. Das Essen war auch gut. Mochte nicht den Teppich im Schlafzimmer. Badezimmer etwas klein
Terrific location with a short walk to the stores and restaurants of Carmel, or a short drive to Pebble Beach. Private, quiet spot with clean, crisp and romantic rooms (some with fireplaces). Very friendly and helpful staff - swing by the lobby for wine and cheese in the evening. My only issue was the thin walls - we could hear the "activities" in the next room. Otherwise a great stay, comfortable, classic, and well located.