Check in was fast and easy, afternoon reception was nice: glass of wine and a snack. Free breakfast was great, so easy to go downstairs and get a bite to eat, I'm let station, bacon, eggs, fruit, cereal.. very complete breakfast with lots of seating. The room was also very clean, we had a view of the lobby but it was fine. The beds were super comfy and bathroom was large and clean. Location was easy to find and right off the freeway exit and 10 min from universal studios. The parking was $14 a day which is a little steep in my opinion. The power went out for about 10 min, but the elevators were out of service for 2 hours until one elevator was back in service, which made it difficult to take the luggage down. Other than that great hotel.
Location, staff, everything the hotel had to offer! One morning the power went out and we had to go down 12 flights of stairs to get breakfast, then back up 12 flights and back down again to start our day.
great room, space, and vibe Man in front questioned if I parked inside or not even after I told him I'm moving my car. I parked outside instead. I was also charged inappropriately for the parking
Paying for parking
Absolutely nothing. I couldn't wait to get outta that hotel. Everything. The staff-rude, non-friendly. Poor customer service skills, Experienced BED BUGS in the rooms, Rooms were not cleaned, Food on the floor-scattered- from previous customer, Toilets had urine & pubic hair all over, sink had toothpaste markings from others, Stains & Water damage on the walls--felt like a motel 6!! Not Embassey Suites at $200+/night!! Then having to fight for what's right to please the customer after horrible vacation experience. Ruined everything. Will never stay here again.
Large, inviting hotel with friendly staff and amenities to make this a comfortable place to stay for several nights. Filling, excellent breakfast. In-room wifi and manager's cocktail hour. Loads of parking under the hotel--with plenty of space! The two rooms feel separate---two TVs. This would work well for families I imagine. This will be the hotel I use when I return to Glendale.
this hotel had the most comfortable bed i have slept in away from home. the stylish simple decor is relaxing and the small details are appreciated. the central location is one of the primary reasons i selected this hotel. very pleased with my experience at this hotel.
Very nice room with good comfort Expensive breakfast! Including tax and normal tip we paid almost 70 dollars for a three persons continental breakfast (toast, muffin and fruit).
Pillows, beds, comfort of whole room. Excellent staff. Shuttle was lincoln town car. Across from 24hr grocery store. No view just another room 4 feet away. No pool. Spa water was warm but not hot. Did I mention, no pool!
Very clean Quite far from main la attraction. Neighborhood is a no man's land at night.
This is a very efficient, comfortable and stylish hotel. The staff is friendly and professional. Clearly, they hire customer oriented staff and pay great attention to detail. I'll definately return.
Just how nice the staff was and the welcome feeling each time you entered the doors An $93 dollars charge a day later after paying the bill that was not given a reason for what it was for.
Everything was great! Would recommend to others
The rooms were clean and comfortable The staff were attentive and courtious The smoke alarm tests Lack of king bed availaîlity
The guy at the front counter was very helpful room was clean but on the street didn't like that didn't seem like a four-star but did have a minibar valet guy stunk up my car not going back to this hotel because a dirty animal
The peace and quite and very relaxing and clean Leaving
Staff is friendly and helpful. Room was clean, nice TV with regular channels plus HBO, internet connection was solid, bed was comfortable and the pillows were great. One bad thing. The Econo-Lodge is next door to a high school. On certain days of the week the high school band is up early and practicing out of sync and off key. Not a problem if you weren't planning to sleep in.
Liked the structure of room, very spacious and cleanliness maintained. Just across Ralph's , eating places in walkable distance, staff was very courteous, rooms w
Great location with adequate parking. The staff was efficient and friendly at check in and check out. The room was spartan and low quality. Mattress was old, sagging and uncomfortable. Bedding was worn and low quality, with a very thin, pilled blanket.
Everything was great, especially the staff. The room was clean and comfortable, just the right size for a business traveler. You need to ask for plates, glasses etc... when you check in, even hangers. Someone opened my ground floor window during the day which could have allowed outside access to my room.
Clean, spacious room. Has a kitchen to cook and a fridge. Very clean and accommodating stay. The staff was very friendly and welcoming.