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One of the worst hotel stays ever. No wonder TripAdvisor rates them 22 of 23 hotels in Palm Desert. I can't imagine there could be one worse. I paid an extra amount to reserve two beds -- for physical reasons since it was two males traveling and one of them has a broken elbow that can't be touched. But they had no two-bed rooms and basically said sure we overpaid but tough I had to get my attorney involved with the Getaway in order to get a refund at the horrible place (which is undergoing a huge renovation) which I didn't see on their listing. The worst of the worst.
The delicious daily breakfast and daily happy hour were unexpected treats. The breakfast staff and bartender were wonderful and helpfull. We were on the third level and had no issues with noise. The pool was adequate. Loved the seperate bedroom/living room. The place could use new carpeting and updated bedroom furniture. We had a problem keeping the dresser drawers closed. Also had to ask for pool towels.
Room size good Nice breakfast Nice facilities Beaitiful buildin Some of staffs were not kind but some was
Not well insulated, you can hear everything, noise in the upper floors and people walking outside. Maid did an incomplete service in the room . Did not finish making the bed. Lights are not working, the air conditioner is do loud
Location, amazing free breakfast Room service didn't show up one of the days, very little complimentary soap and shampoo, floor was filthy, front desk was rude.
Bed was clean, comfortable and linens/spread were new and not worn or stained. This was the best part of my stay. Room smelled musty, stale and not of 4 star quality. Property overall is getting worn down. This was not what I expected for an Embassy Suites.
We arrived to a beautiful lobby and were quickly checked in to our room. The hotel had a complimentary happy hour at the time of arrival. Our two room suite was spacious, clean, and nicely decorated, and felt like a great deal for the price. Our room was quiet, and the complimentary breakfast in the morning had a great selection. We were only a few miles from shopping centers, and just feet from a Starbucks. Would definitely return.
staff at front desk (which had been moved to a room on the first floor due to construction) were accommodating throughout. i had to request another room on the top floor because of the sound of guests above kept me awake. breakfast offered a pleasant variety, but was only open from 6-9a. hours of breakfast, not well sound-insulated, fitness center closed (though front desk provided a guest pass to a gym about 1 mile away)
Location, but this facility is showing some wear and need an upgrade. The Embassy Suites in La Quinta is much nicer
Free, made to order breakfast. Friendly staff. Cable tv was not working very well for nights when watching before bed.
Full breakfast Given a room that was "not to be rented out" because of known issues. EG: no heat, TV remote not working. ETC 2nd room had a 1 hr. power failure, next morning again no heat in freezing weather. Sent up first "technician" did not have a clue & eventually sent 2nd "technician who repaired the problem but caused another. The heat never turned off as he broke the thermostat. Front desk personnel less than helpful during our stay!
Clean Friendly Staff Noisy location Small rooms Need updates
Friendly staff and quiet room. Dirty carpets and a dead cockroach on the bathroom floor.
Delicious hot breakfast to order! No extra fees or local taxes. Beautiful location. Nearby restaurants...Ruth Chris across from hotel. Clean and comfy bed. Enjoyed our stay here. Will come back. Pool closed at 10
Cooks cooking hot breakfast, larger than normal eating area No Microwave in room. Clock did not work, but no big deal
Clean, and comfy beds. Breakfast provided
This guest did not leave comments about this hotel.
noise from planes on flight path to and from airport
The room,bed. Elevator needs work. Workout room broken equipment.
There were restaurants and drug stores within easy walking distance. The pool and jucuzzi were dirty from the winds and lots of use.
The staff was very nice and helpful. I forgot my toothbrush and the front desk gave me one with toothpaste, all free of cost. Was very quiet. Lots of parking. The pool was clean and nice. I thought the free breakfast was good. Comfortable beds. The location could have been better, but it still was close enough to the tennis matches.
Big room. Breakfast - horrible. Old bananas, oranges, waffle batter. Found old tissues & sock from previous guest in room. Son was sick at night. Front desk had no info on closest 24 hr. Urgent Care. After doctor visit, I handed front desk a card for UC.
This guest did not leave comments about this hotel.
The reception staff were very friendly and helpful whenever asked a question. The complimentary breakfast was very good. Nice quiet hotel. Would definitely stay again.
It was right off the freeway and super convienient. It was clean and very nice and comfortable. They charge you $1.50 for the safe when you check in. Make sure to read what you're signing because they didn't tell me about it. If you don't use the safe you have to tell them the next morning to have it removed.
staff was helpful nice size room Noisy AC and traffic
we usually like staying at embassy suites (ES), the complimentary breakfast and social hour are wonderful and cost effective. Most of the embassy suites stays we have experienced handled this well. This one did not. The overall feel of the hotel, especially mid-construction, was shabby and dirty. The staff were unavailable at most times, and the breakfast and social hour were more akin to homeless shelter giveaways rather than the quality fare that we have had at other ES. Breakfast was a microwave hot mess. There was a rush of people early and the staff (there was only 1 staff member manning both the cocktail hour and breakfast) couldn't keep up. The construction was noisy and inconvenient, and we should have been notified of construction Before checking in. This was a horrible stay and we will not booking embassy suite stays again. It may be clean and new after the construction, but this experience will move us away from booking them again.
Pool and evening special were very nice
Clean, comfortable, staff very friendly, great location! Love that the pool is good sized with plenty of umbrellas, and tables. Breakfast is good and substantial. Love the happy hour in the evening. Gym was clean and easy to use. Loved the library,very cozy! Breakfast was good,but chaffing dishes do not keep food hot. Would be very helpful to have a microwave available to heat up items .
Everything you. Kyle ask for.
The room is clean and quite & the breakfast is very good with lot of choice to choose from The elevator is a bit slow.
The cleanliness and comfortable beds. The price for one night was a bit much. And Hampton Inn does not offer a military discount or a discount for Disableld veterans. For this reason I will never again use Hampton Inn during my annual trip to Palm Springs.
The hotel was clean, front desk could've been a tad friendlier. She wasn't bad, just wasn't very cheerful. I felt like we were bothering her. All in all it was a pleasant stay. I would definitely stay there again. Nothing!