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It is a very family friendly atmosphere that has a lot of activities for children whether they want to be in the pool all day or play in the game room. The staff was friendly and helpful when we had questions or issues. We did get a great deal on Kayak making it totally worth the money. There is no oven in the Deluxe room. It's a combined convection/microwave oven and only a two burner stove. Not the best situation but workable for a three night stay.
Pool was awesome! Family-friendly As clean as the place was, there were roaches... and they weren't the bashful type...
Pool bar closed at 6p. Only dining option was understaffed and overpriced. Big property with a shuttle, but only one in service for all guests, so would have to wait over 30 minites. No staff in restaurant. Manager was "pitching in" but would take our order and then not fulfill or not put into computer. Waited 20 minutes for 1st staff interaction after we say at the unattended but seated with guests bar. Then after taking our draft beer order, had to ask 3more times before we got a drink!!
The room b was large and had a well equipped kitchen. The main pool didn't have staff to wait on you. I had to struggle with moving a heavy umbrella. No one was around to help. Family pools were crowded. No water slides for kids.
The villas were awesome, more than enough room for a getaway weekend without having to eat every meal out, we had our very own kitchen to do a nice dinner there with a grocery store down the street to get supplies The staff didnt have our room ready when we got there, and was rude when I asked why. Also, we did one of the resort activities and the staff was not interested in the guest, and again, rude when you asked them a question. Not great customer service
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