The location is good! The room. A lot of noise. Horrible view.
The beds are clean and comfy The staff was great The bell hopes did everything for you with a smile The bar staff understand your drink needs The front desk staff is quick and good The shower had a clogged drain It was fixed but it was the down side of the trip
I thought the staff was exceptionally courteous and helpful. In general, a very pleasant place to stay, and I would stay there again. The hallway by my room smelled musty, like a dog on a rainy day. The price of valet parking and breakfast seemed mysterious to me, poorly explained and arbitrary.
Heard music in our room coming from outside all night long.... Front desk staff unhelpful and unpleasant.
Room was clean and bed was super comfortable Tub was leaking and it didn't drain well so there was always a collection of water
I was with a group of teachers in town for a conference at the Pasadena Convention Center, so it was nice that we were within walking distance. I will definitely be staying at another hotel next year. If you wanted internet it cost $10, there was no refrigerator, the girl at the front desk was rude and unhappy to help, the Starbucks on site only served coffee and tea (espresso machine broken), and you could hear the noise from the adjoining rooms.
Front desk staff was sub par.
Needs massive refurbishment. Everything old and tired... Furniture, bed, HVAC, you name it. Parking also was $19/$21 for self/valet... too high.
Near old town Pasadena and good restaurants The price was a smudge too much
Location was decent. Food in the bar was pretty good. The rooms were super outdated and old. Paid for an upgraded room and the bathroom was the size of a very small cabinet. No outlet covers in our room just exposed plugs.
Fast check in, easy parking, courteous and efficient staff. We arrived, had valet parking ($2 difference between valet and self-serve overnight parking cost). Walked right up to desk with no wait. 3 minutes later I had keys in my hand. Room was clean and adequately appointed. In the morning my receipt was waiting for me and a call just before I left my room had my car waiting by the time I was in the lobby. Complete lack of jet packs and flying cars but I've yet to find a hotel with an adequate supply of them.
Efficient check in Clean room overall good experience Bar service could be much better
A gorgeous historic hotel with wonderful vistas in a posh quiet nieghborhood! No coffee/tea maker in the room. They brought me hot water however!
fantastic place and great value-food was superb as was service!
The hotel was first class all the way, from the magnificent grounds to the first class dining, to the rooms and the staff.
Beautiful location. I wished rooms were little bit bigger, but was still good enough for our family. We had a pleaseant stay.
We have stayed at the hotel several times. We like the staff, the setting, the comfortable beds, the pool and the exercise facility.
We needed a hotel in downtown Pasadena and the Sheraton was centrally located. The rooms had everything that we needed, including a mini refrigerator, iron/ironing board, lots of storage space, Ethernet jack and wireless internet. Also, I liked that parking was inside a garage rather than a surface light. The hotel was extremely clean and the staff was polite and helpful. I wish I could have stayed longer.
Upon arrival had to wait about 30 minutes to check in due to reception staff running the nigh audit. Not a nice experience to wait for half an hour to check in at a hotel at 1:00 am. For some reason, they had us checking out a day earlier than set reservation. This led to our room being re-keyed and not made for when we returned at 10 pm after a day of being out and about. Not a good experience to show up to a hotel room with beds not made and towels on the bathroom floor.
The location is good. We come to LA for a wedding and stayed in Sheraton Pasadena. We had stairs in our room (between the bathroom and the main room). The bathroom did not have enough counter area for my makups (mine are very basic makeups, minimals for one to use). I had to put the makeups in the room. The trips between room and bathroom had to go the stairs, up and down. This was a terrible experience.
The fruit infused water in the lobby!
Great location next to civic center and Paseo de Colorado. Walking distance to popular areas of Pasadena. Bed was very comfortable, and I loved that it had a refrigerator and an iron in room so I didn't have to wait for someone to bring one. Room had been updated nicely. Staff was helpful and friendly. Staid, corporate looking hotel, not a charming boutique hotel. Pool area and fitness area were small - felt a bit cramped. There was a huge area next to hotel that was just a vacant plaza. Not sure if it was on hotel property, but if so, should make use of this for nice patio or larger pool area. Exterior and hallways could use a refresh like the room had - that looked worn or dated. Good hotel, but could be much better, given its great location.