We stayed here before in May this year and enjoyed our stay. This time they were renovating all the rooms and we got one of the newly renovated King suites which was beautiful. All the hall and breakfast areas had new carpet and paint and still had lots more to be done over the next month. Lots of workers and noise going on in the public areas so be aware if this bothers you. You still get the free breakfast and happy hour drinks but things are moved around a little each day. We were out for most of the day plus we didn't hear any noise after 5 pm or so. We used this as a base for day trips to parks and nature areas of the Everglades And even a day to key largo. You're only a few minutes from I-75 and can bypass all the traffic on US 41 when going north or south. We enjoyed a big breakfast in the morning and the evening drinks when we got back from a day of sightseeing. A beautiful park with historical buildings is the Koreshan State Park located just about 10 minutes down the street. We found it very interesting and has beautiful grounds to explore. Now for the reason of only a 4 star rating or less. During the renovations all of the room doors were removed and replaced after the room was done. The problem is they were not replaced properly on a lot of the rooms and don't close or lock properly. Be sure to check your door and make sure it closes and locks completely, ours did not. I reported this the day we checked in at the front desk and the lady made a note and said she would report it right away. Well it was not fixed. We came back to our room the 3rd day and sure enough when I tried the door handle it opened without unlocking it with my card. Someone had entered our room during the day and hadn't checked to see if it locked when they closed the door plus it was 4pm and our room was not touched by housecleaning. I immediately when down to the front desk and told them what happened. Luckily a construction boss was at the desk and he went up with me and checked the door and got some tools to fix it. He had it working perfectly in about 20 minutes. I thanked him and my wife and I checked our room to see if there was anything missing which there wasn't. The maid came by about 4:30 pm and we told her to skip cleaning the room so late and just give us some clean wash cloths and hand towels. She didn't speak a word of English and brought the wrong stuff. We tried to explain the best we could and finally she came back a second time with twice the amount we needed but we just took them and let it go. I have no problem with foreign workers but they need to at least understand the basic words to do their job. They don't have to speak fluent English but just enough to do their job correctly. This was the second time I Have had a problem at this hotel. The last time I started to check in May I was told they didn't have my reservation so I ended up taking a room I didn't want . I called booking .com and they corrected it and got me another room the next day like the one I reserved. I'm not sure who was at fault but it was corrected. I have a feeling the hotel is understaffed because of cost cuts and that's why things don't get done. A person can only do do so many things in 8 hours. Maybe the upper management should run the hotel for a week and see if everything goes smooth like they expect their workers to do??
Quality of suites. Great full breakfast. Firendliness of staff. The first night of our stay, we returned to room to find carlpet soaking wet below the desk. Called front desk to report problem. Maintenance man was there in less than 5 minutes, found the leak behind a plumbing panel. Went to fron desk and returned in less than 5 minutes with keys to a new room. Offered to help us move. Waited outside and then went in to solve the problem. A bit of inconvenience but problem resolved very quickly. One big duvet on bed instead of multiple layers to adjust. Plumbing leak on first night, BUT see likes.
room and location. Excellent breakfast as well
Loved the layout of the hotel and the service. The TV in the bedroom wouldn't turn on.
Price was less at the hotel front desk than booking it via Kayak And next time I will check it before I book it on line via Kayak Hotel rate was $99 at front desk with breakfast included All was good and breakfast was good too
Close to the airport and the shuttle back and forth to the airport was amazing. We had a great stay!
The pool was good size for short laps and it was clean. The restaurant was nice and the breakfast buffet was excellent. It was convenient to print my airline boarding passes in the business room and the free wifi was good. Overall most things were good and we are returning in August for another three night stay. Our desk lamp had cobwebs. The fitness room has a treadmill with some unidentifiable buttons and the media function on the treadmill I used did not work; there is not a lot of room for floor exercises. There were no clean towels for use in the pool area when I finished my laps and I had to get to my room on the fifth floor dripping wet.
Nice facility. I was locked out of my room twice. I made two separate reservations and told the individual at the front desk about both at check in However, I was locked out at 3:00 pm after the first night. I had to go back down to the front desk, four individuals deep and wait while my food got cold. Then it took the front desk person about 15 minutes to get me an updated room key to get back into my same room. Very very frustrated by that experience. Other small issues when checking in but nothing major. Was not offered my complementary water or breakfast as a Gold member. However, at check in the place was packed with a basketball tournament and lots of people were in line. Long lines maybe more staffing! Thanks for your time and efforts. Best regards, Joe Culligan
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I loved it here! Such a nice place. Every one was so nice and the restaurant, Flippers, was excellent!
The location is great.Our unit was very clean and had wonderful views.The balcony is such a plus. It added extra space as well as ambience for looking out over the water. We had only planned to stay for one night and extended our stay to 3 nights. No
Ein sehr angenehmes Haus welches trotz der Zentralen Lage über einen sehr grossen Erholugsfaktor verfügt und auch mit Kindern durch den grossen Aussenbereich genügend sicherheit bietet. Werde dieses Haus auf jeden Fall wieder in Anspruch nehmen. nein alles in Ordnung
die Waschmaschine und die Sauberkeit Frühstück und das Aussenpool und die Lage es gibt ausser Strassen nichts um das Hotel
Kurzer Weg vom Flughafen, perfekt für die 1. Nacht am Zielort.
Sehr schöne und saubere Zimmer, freundliche Mitarbeiter
Sehr gut, eines der angenehmsten Häuser dieser Gruppe, freundliches Personal alles sehr sauber , sehr entgegenkommend. Zimmer 1a alle neu mit Zeitgemässer Ausstattung mit der man auch einen Regentag übersteht. Pool und Spa = klein aber fein Inndoor Top gepflegt
Sehr gutes Preis-/Leistungsverhältnis, gute Flughafenanbindung und dennoch sehr ruhig gelegen. Die Zimmer sind geräumig.
Sehr sauber, nettes Personal.
Sehr gut komme immer wieder gerne und haben das Haus auf unserer Rundreise mehrmals gebucht und uns sehr wohl gefühlt. Freuen uns schon auf Jänner wenn wir die Dienste wieder in Anspruch nehmen können.
Mir hat das Preis-Leistungsverhältnis ganz besonders gefallen. Das Frühstück ist reichhaltig und das Zimmer extrem gut ausgerüstet. Nein