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Das Zimmer und das Personal. Die Bauarbeiten am späten Morgen nach der Ankunft in den Gängen. Es war sehr laut und keine Warnung.
Die Tiki-Bar war unglaublich, vor allem wegen den Barkeepern. Sie haben uns eine Menge Freude bereitet! Die Terrasse war ein toller Ort um mit Freunden in alten Erinnerungen zu schwelgen.
Loved the layout of the hotel and the service. The TV in the bedroom wouldn't turn on.
Quality of suites. Great full breakfast. Firendliness of staff. The first night of our stay, we returned to room to find carlpet soaking wet below the desk. Called front desk to report problem. Maintenance man was there in less than 5 minutes, found the leak behind a plumbing panel. Went to fron desk and returned in less than 5 minutes with keys to a new room. Offered to help us move. Waited outside and then went in to solve the problem. A bit of inconvenience but problem resolved very quickly. One big duvet on bed instead of multiple layers to adjust. Plumbing leak on first night, BUT see likes.
We stayed here before in May this year and enjoyed our stay. This time they were renovating all the rooms and we got one of the newly renovated King suites which was beautiful. All the hall and breakfast areas had new carpet and paint and still had lots more to be done over the next month. Lots of workers and noise going on in the public areas so be aware if this bothers you. You still get the free breakfast and happy hour drinks but things are moved around a little each day. We were out for most of the day plus we didn't hear any noise after 5 pm or so. We used this as a base for day trips to parks and nature areas of the Everglades And even a day to key largo. You're only a few minutes from I-75 and can bypass all the traffic on US 41 when going north or south. We enjoyed a big breakfast in the morning and the evening drinks when we got back from a day of sightseeing. A beautiful park with historical buildings is the Koreshan State Park located just about 10 minutes down the street. We found it very interesting and has beautiful grounds to explore. Now for the reason of only a 4 star rating or less. During the renovations all of the room doors were removed and replaced after the room was done. The problem is they were not replaced properly on a lot of the rooms and don't close or lock properly. Be sure to check your door and make sure it closes and locks completely, ours did not. I reported this the day we checked in at the front desk and the lady made a note and said she would report it right away. Well it was not fixed. We came back to our room the 3rd day and sure enough when I tried the door handle it opened without unlocking it with my card. Someone had entered our room during the day and hadn't checked to see if it locked when they closed the door plus it was 4pm and our room was not touched by housecleaning. I immediately when down to the front desk and told them what happened. Luckily a construction boss was at the desk and he went up with me and checked the door and got some tools to fix it. He had it working perfectly in about 20 minutes. I thanked him and my wife and I checked our room to see if there was anything missing which there wasn't. The maid came by about 4:30 pm and we told her to skip cleaning the room so late and just give us some clean wash cloths and hand towels. She didn't speak a word of English and brought the wrong stuff. We tried to explain the best we could and finally she came back a second time with twice the amount we needed but we just took them and let it go. I have no problem with foreign workers but they need to at least understand the basic words to do their job. They don't have to speak fluent English but just enough to do their job correctly. This was the second time I Have had a problem at this hotel. The last time I started to check in May I was told they didn't have my reservation so I ended up taking a room I didn't want . I called booking .com and they corrected it and got me another room the next day like the one I reserved. I'm not sure who was at fault but it was corrected. I have a feeling the hotel is understaffed because of cost cuts and that's why things don't get done. A person can only do do so many things in 8 hours. Maybe the upper management should run the hotel for a week and see if everything goes smooth like they expect their workers to do??
Price was less at the hotel front desk than booking it via Kayak And next time I will check it before I book it on line via Kayak Hotel rate was $99 at front desk with breakfast included All was good and breakfast was good too
room and location. Excellent breakfast as well
Quiet and relaxing setting, Tiled room made it for a clean stay without the worries of carpet stains or oders. Updated bathroom is nice. The refrigerator and microwave are a plus for snack packing. Flat screen Television has a clear picture. Very informative and friendly staff.
The location was great with a beautiful view. Loved being close to the beach and having a short drive to the shops and restaurants. The room was very clean and comfortable. The staff was very friendly and helpful as well. The parking wasn't very accommodating. The lot is gravel so the parking spaces aren't marked. The residents would take too much space up, so that would leave a lot less parking places. There were several times we would have to park on the other side of the hotel. The shower door wouldn't stay shut and water would get on the bathroom floor.
Secluded beach front location. Well maintained for an older resort. The hotel is arranged so that most rooms have a view of the gulf. On site restaurant was very good.
Room was nice. Kitchenette was well supplied. View was breathtaking. bathroom counter top was spacious. Adored our screened-in balcony with chairs and table--it even has little hooks to hang out your wet bathing suit! Tons of hangers in the closet was really helpful. Room safe was very helpful to put wallets away when going to the beach. Pool was lovely. Pool bar was great for a drink or a snack. Plenty of pool towels for poolside or oceanside use. Could inexpensively rent umbrella and chairs for beach use. Business center let me get my boarding passes printed easily. Front desk was very nice and always helpful. Plenty of parking near our room. We did have one roach in our room, but front desk had spray and it's the only negative issue we had.. Cleaning team was mediocre. They did an okay job but not a terrific job.
Did not clean room very well. Leftover coffee from AM was left in pot and coffee cups were never washed out just left in bed area. The coffeemaker is located in the bathroom on the small sink counter! Yuk! Forgot to empty trash cans. Beds were obviously made in a rush. This place is definitely in need of some updating, both inside and out!!
Great location on the beach. Small room and very small bathroom 1 person only. Room had light outside door that shine in the room.
an older resort, but beds were very nice, the shower was to die for! Tiki hut was fun and crowded. The Band was too loud, had to yell at the person next to me. Seems everyone wants to not be heard anymore. Overall great value, I would stay again.
More information about hotel in room needed. How pool towls, where breakfast was, locations of local beaches, taxi phone numbers
Facilities were nice, pool was great and warm. Onsite tiki bar and restaurant were great.
Friendly staff and comfortable room. Not all tv channels HD. Breakfast organization was somewhat chaotic.
Good standing ,clean,good attention ,exelent plases
It was clean. Cool shower head. No security chain on door. Beds too small and poor quality. Furnishings outdated. Shower turned on by itself in middle of the night. Very loud - was woken up by what sounded like a hundred glass bottles being dumped onto a pile of glass at 1am. Incredibly overpriced for the quality.
Entertainment, clean, comfort. Location , was fantastic The breakfast could be better. Set up was good. Need fruit. Oatmeal , milk, scrambled eggs, bacon, sausage, bread, toaster. Everything but breakfast