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The location was nice for what I needed and the cleaning staff delivered anything we asked for quickly and were very friendly. The manager has absolutely no customer service skills. I was charged an extra night that I did not use and she REFUSED to speak to me about the charge. I understand if I did something wrong but at least have the customer appreciation to talk to me. There was a clog in our shower from hair. Another group's shower knob freely spun so they were unable to change the temperature of their showers. I won't stay at a Ramada Inn again.
Everything was as advertised. Great location and friendly staff.
Get longer curtains.
Free breakfast, nice staff. The surrounding rooms were loud. There was no pool or gym. Cleaning wasn't done everyday.
Clean Quiet Easy check in and out No ice machine on each floor. It was hidden in a weird looking garage next to the lobby. Uncomfortable towels Limited breakfast items, should be more than just cheap bread, frozen waffles and 2 kinds of cereals The hallway smells bad There are exactly one table and 2 chairs in the office for breakfast. I didnt have anywhere to sit down. Creepy looking staff in the morning.
The bed was comfortable, check in was easy and it was accessible to shops. The toilet was a bit clogged.
Excellent service and clean rooms. Also free self parking.
We had been assigned a room in the lower tower... Not sure is that my room is booked in a discount rate.
The location was good and the facilities were OK. The staff was very good and friendly. As a Hilton member I did not expect to put in a room with the smallest bathroom I have ever stayed in at a Hilton Hotel. The bed was way to soft and I woke up with a terrible back pain. The room was number 310 and I would hope that Hilton members would get better treatment than I received.
Hotel was convenient to LAX. Like the openness of the room with balcony. Room was very clean and facilities good. Also lobby had a nice open, bright and fresh feel to it. Found the reception staff to be quite mediocre. Didn't go out of their way to be helpful, both at check-in and check-out.
The staff was friendly and, for the most part, helpfull except what is described below. The free warm cookies were just terrific. This hotel is beginning to show it's age. Several (4) minor issues were reported to the staff and only one was resolved. In addition, the billing was excessive and we had to correct it before we checked out.
The staff was friendly, attentive and knowledgeable about the area. Room was very clean. Bedding was very comfortable. Room service was fast and surprisingly affordable. Hotel is next to shopping, dining, movies and short drive to the beach. N/A
The perfect balance between a nicely remodeled clean, safe and affordable room. The staff was very friendly and accommodating the location is perfect if you were planning on staying in the Anaheim or LA area, but don't want to deal with the normal trouble associated with LA hotels. Plenty of parking for trucks and trailers. This is the hotel base of operations for the local refinery workers, and things can get a little rowdy at night. The staff was nice enough to put me in one of the front rooms, which was much quieter on Night two.
By the appearance, it looks very clean and neat. We found bed bugs a few hours after we arrived and left immediately. Not worth $91
Your room keys are very poor, mine worked only after trying for several minutes, the secound day they would not work at all !!!!
helpful staff, free wireless internet and comfortable rooms includuing a fridge check-in could have been quicker
The staff was very friendly and pleasant. The hotel was very clean. No elevators.
Great breakfast. Again, it is no longer a Quality Inn. This made for a lot of driving around looking for the Quality Inn that is now a Clarion.
I loved when I walked in the environment felt like I was in an expensive hotel. When we reached the room that's when everything surprised me. From when I unlocked the door. I loved the room set up. The couch with the chase attached. I fell in love with the beds it really made me feel like I spend so much on my room. I love the bathroom and kitchen area. Breakfast was great and the staff was eager to help. I will definetly come back over and over. Their was only one thing I did not like that when I was about to shower it had hair on the walls and on the floor.
I loved the living room area with a bar, microwave, and refrigerator. The beds were excellent and comfortable - loved the bed spread. I didn't really like the shower it was hard to keep the curtain inside so a lot of water escaped outside toward the toilet. Maybe have a slightly higher shower rim instead of a low one or even a tub/shower combo?
I WOULD RECOMMEND THIS HOTEL TO ANY TRAVELER LOOKING FOR A GREAT HOTEL TO STAY AT A DECENT PRICE.