The staff was very friendly & courtious. During the 2nd day of stay, the housekeeper did not do a good cleaning job (take out the garbage).
There were to many cats and one racoon on the property.
Friendly staff, breakfast and wifi included. Breakfast has eggs and wafles. The facilities need painting.
not in room enough to really complain
Great stay and room for the money. Great location and easy to find.
Excelent location. Good breakfast At 6 PM the room was still not made.
We went for a dance competition but had so much fun in our down time!! We walked boardwalk, swam and enjoyed the fireworks that surrounded us. The palm trees and fountain seemed to be synced to the fireworks and it was amazing! Honestly the only thing that I didn't like was having our stay end
Renovated rooms in the hotel are very nice,-although a bit small. Location is perfect for Epcot/food and wine guests. Staff attentive and accommodating. Kids pool slide closes at 6. Non-renovated rooms in East wing have a musty smell.
I like that the Swann / Dolphin are right by the Boardwalk. I wish the pool had a better slide for the kids.
Location is great if you want to be in walking distance of epcot. Rooms were dirty and it seemed like the bedding and pillows were real dirty
The snacks provided by the hotel during the business conference I attended were good quality however the food at the restaurants was overpriced and underwhelming. There was a huge dead cockroach in one of the bathrooms. In another bathroom I noticed a bunch of ants crawling on the walls. It seemed no one was keeping after the bathrooms since they ran out of toilet paper and soap, and also some of the same motion detectors on the sink were not working for days at a time. To top it off many of the staff at the restaurants seemed to have a chip on their shoulder and did not seem happy to be there.
We love Disney! The grounds were beautiful and clean. The shuttle buses are a great conveinence. Sometimes a little slow getting there, but a nice feature. The balcony view of the grounds is breathtaking. Upon arrival our room smelled very moldy. We could not sleep there. We did get another room. The place is kind of dated. The rooms, carpet, furniture, decor are all dated. Needs upgrading. Especially for the price. And all the extra fees are ridiculous!
Nice hotel but visit left a bad taste on last day with excessive parking fee On our last day...I told the front desk my parents were coming to meet us for breakfast. I was told they could have 30 minutes free parking. I replied the breakfast would take longer than 30 minutes and we might take a walk afterwards to the boardwalk. I was told I could use my room key and have an $18 charge added to my bill. I reluctantly agreed. My parents came and we had breakfast and spent about another hour walking around. $18 for under two hours seems excessive to me. It was a small thing considering everything else at the hotel went so well..but soured the end of our vacation.
The entire staff with the exception of the cabana people were extremely friendly! We felt so welcomed everywhere we went! The Dolphin cabana people were a bit rude!
Location The exorbitant rates for basic needs like food drinks and parking. I will never come back because I feel like I got rapped
The hotel looked great for USA. Most USA hotels fall short in comparison to international 4 star hotels. The rooms looked brand new and views were great. Enjoyed food and wine festival. Staff at hotel were extremely friendly. No breakfast included for the price. I'm more disappointed by Kayak and booking.com for the price I paid for the rooms. Thought I was getting the best price but I happenened to ask if I wanted to spend another night on my last night there. I was quoted a price that was $100 less than what I was paying already. The manager started the sentence that his price might be more than booking.com. Boy was I shocked that his price was about $100 less per room.
They upgraded us to a suite since our room was not ready
The lobby staff was extremely friendly to our two year old and he loved it. The hotel is within walking distance to Epcot, and the rooms are perfectly clean and acceptable but not as updated as you would imagine at over two hundred a night. The valet wasn't very nice at all when we first arrived, and the parking system at the hotel made it just about impossible for us to enjoy the pool after checking out since we only stayed for one night.
sehr central für Disney Parks, gutes Frühstücksbüffet
Hat seine Zweck erfüllt Frühstück war gelinde gesagt eine Katastrophe, angefangen von den angebotenen Lebensmitteln und dann noch Plastikbesteck und Styroporservice.
Grosses Zimmer, ordentliches Frühstück Kleiner unappetitlicher Pool, viel Kindergeschrei, zu wenig Aufzüge
Die Lage des Hotels zu den Freizeitparks ist optimal und das Hotel und seine Anlagen sind sehr sauber-. Ich würde es weiterempfehlen.. Das amerikanische Frühstück ist mit seinem Plastikgeschirr ist gewöhnungsbedürftig und passt eigentlich nicht zum sonst sehr guten Standard des Hotels.
Gute Lage um Universal Studios und Walt Disneyland anzuschauen, auch einige Malls bzw Outlets in der Nähe, Saubere große Zimmer, Frühstück WLAN nur im Lobby Bereich, sehr weiche Betten, etwas hellhörig
Nähe zu den Vergnügungsparks. Kostenloser Parkplatz. Nettes Personal. Frühstück mit Papptellern und Plastikbesteck. Shuttleservice nur 2x täglich zu nicht interessanten Zeiten.
Ist alles da was man braucht. Wirklich schoen ist aber anders. Wobei was will man bei dem Preis erwarten... :-) Zimmer eindeutig zu hellhoerig!
Sehr gute ruhige Lage. Für Unterhaltung ist aber trotzdem in nächster Nähe gesorgt. Sehr sauber.Für amerikanische Verhältnisse sehr gutes Frühstück.
Der Pool war schön Als wir in das Zimmer kamen, dass uns zugewiesen wurde (Nr. 633), war es schon belegt, so dass sie uns dann ein behindertengerechtes Zimmer zuwiesen, dass schlecht roch und eine schreckliche Dusche hatte. Sie haben sich nie bei uns entschuldigt, dafür dass sie uns in ein belegtes Zimmer schickten und wir die Leute geweckt haben.
Das Frühstücksbüfett war für amer. Verhältnisse sehr gut. Das Hotel war extrem hellhörig und laut. Die Tür im Zimmer schloss nicht richtig, so dass jede Unterhaltung im Flur direkt zu verstehen war. Neben unserem Zimmer war die Laundry des Hotels, was zu massivem Beben der Wände führte. Das Publikum des Hotels war in der 1. Woche ebenfalls sehr laut. Mitten in der Nacht gab es vor unserer Tür lautstarke Unterhaltungen und Türen wurden geknallt. Nach Beschwerde beim Desk Management wurde uns empfohlen, nachts sich per Telefon zu melden, aber die entsprechende Telefonfunktion ging überhaupt nicht. Der Frühstücksraum war zu klein und glich aufgrund des Publikums oft einem Schlachtfeld. Die Mitarbeiter waren aber immer bemüht, nach Nachfrage zu helfen
Preis/Leistung ist sehr gut. Frühstück ist nicht aufregend. Plastikbesteck in einem Hotel finde ich nicht akzeptabel.
The room was clean and comfortable and was, for our needs, a great stay. The breakfast was decent as well and the staff was helpful and friendly. Also had a nice, clean pool. Compared to the room we had the night before in a different hotel, this place was FANTASTIC! For the price we paid to stay here, this is a good hotel. If you are looking to find "The Ritz" for this low price, yes, you will be disappointed. But, if you have reasonable expectations at this price point, this is a great find! I would recommend this hotel for anyone on a budget. The entrance to the hotel is quite hard to find and the abandoned / run-down buildings in front of the hotel can give the wrong impression. I would suggest they invest in a bigger sign and put it next to the entrance drive instead of 100 feet down the road, leaving us wondering where the entrance was (once we saw the sign at all). I would also suggest that the cleaning staff use better cleaning products on the bathroom floors and be sure they clean behind the bathroom doors. Otherwise, the room was very clean and comfortable.
Hotel is reasonably close to Disney attractions and there are lots of restaurants in the area. Hotel doesn't have enough linens for all the rooms. Bring a couple yourself. Also the hotel is kind of hidden behind some closed restaurants.
Nothing Almost everything. Wifi keeps getting disconnected. Hotel is very dated. There was a leak underneath vanity sink. Will not stay there again
Close to restaurants....not too far from Disney. Room was dirty (not cleaned under bed/furniture), VERY outdated, beds okay...reception desk never answered.
This was a decent 20 minute drive to Disney. The hotel was clean and staff nice. We just had a one night stay but the room was very clean with no bugs and no loud noises. We didn't partake in the free continental breakfast only because it was mostly carb based, typical of free breakfasts. The biggest problem was getting into and out of the hotel onto the main road, but hey, it IS Kissimmee. The main side road leading to the hotel entrance has HUGE pot holes in it, be careful because they're THAT large. Our toilet had problems flushing and the toilet/shower need to be updated, but nothing major!
Location is awesome
I like the the room was clean and was spacious. I didnt like the tub only because it was a little outdated.
Everyone was very friendly and attentive. When we had a few issues, the staff took care of it. I always felt safe. The location is not great. The traffic to get in and out of the hotel was always bad. It could take 5 mins before you could turn in.
The only I liked about this place was the fact it was a short drive to disneyworld. The staff barely spoke English, the rooms smelled like cat urine, bathroom was filthy, the trash truck for some reason comes at 3 am ands is extremely loud, people were having a party next door and running up and down the balcony.
Price Mattress springs made lots of noise, humid, room smelled like mold, killed a couple bugs. Had young kids with us and couldnt wait to leave.
Everything was OK. Nothing wowed me.
Absolutely nothing The staff was terrible and irresponsible "lost" my reservation extension twice. Treated me like I was stupid and was too lazy to look in the computer to check for my information. Pathetic