we liked the location of the hotel to shopping and the highway. It was clean but could use some updating
We love the pool and the accommodations were comfortable. Staff were polite too. We did not receive our wake up call at 8:00 AM. Were you short staffed on that Sunday morning? At breakfast, there was no one to replenish the hot food while we were there. We had enough cold food to eat, but we couldn't find anyone to tell about the hot food. The employee at the desk was very busy with customers.
we had a nice time, staff was friendly and it is close to all amenities no
Good pool, good breakfast, clean soft beds. Nice variety of restaurants nearby.
Everything. Great price, great food, great room and comfortable, relaxing, excellent pool and spa. I would reccommend and i would stay there again. Even though we did not need the airport; it is right across the street, but you would not know it.
Hilton Garden Inns always meet expectations; clean, good restaurants, everything you need when traveling. We always try to stay at Hiltons if possible.
Nahe an der Waldner Mall, nahe am Flugplatz Sehr ausserhalb von Buffalo
Gut zu erreichen über Highway, nahe am Walden-Einkaufszentrum. Hatten nur einen Tagestrip auf unserer Kandareise in die Staaten. War in der Bar und beim Frühstücken. Räume sehr duster, nicht einladend zum längeren verweilen.
FreundlichesPersonal, Puenktlicher Transfer zum Flughafen Von drei Lampen hat nur eine funktioniert
Sehr freundliche und hilfsbereite Hotelmitarbeiter. Hoteleigenes Schwimmbad und Fitnesscenter. Sehr gutes Frühstücksangebot und freundliche Bedienungen.
Friendly & helpful staff, AWESOME breakfast that was well-stocked and kept clean. Great grounds. Clean motel. Laundry facilities. Highly recommend!! Wished there was an indoor pool in addition to the outdoor one.
Everything was clean and very comfortable! Breakfast was great, but it was too chilly to try out the pool. Breakfast was very crowded but otherwise I have no complaints.
The lobby was warm and inviting but once past that everything went downhill. I booked this room through Hotel.com in advance, I usually stay at the Best Western several miles away in Lackawanna NY but it was booked due to a wedding so I wasn't concerned with the switch. The person who checked me in appeared to be training a new employee at the front desk and was very curt and cold. He was not rude but not the friendly help full employee attitude I've come to expect from the Best Western brand. OK I give him the benefit of doubt and write it off as him having a bad day and ask where the room is. He tells me it's all the way in the back of the building drive around the building and take a left and another left and go in the back door. I asked if there was a cart there because I just had surgery and couldn't carry luggage. NO offer to help and he told me there might be a cart somewhere down there and if there wasn't I could come up front and get one ( again no offer to help or see that there was one there for me ) So I get to the back entrance and of course there is no cart so I lug my suitcase in so I can get a hot bath and unwind after a long drive. To my horror the room is so small it reminded me of one of those trucker dives that rent rooms by the hour, and the straw that broke my back was there was no bath tub only a small shower. I turned around and headed back to the front desk. to remedy the situation. I explained everything to the fellow who checked me in and he told me he had no other rooms with a tub at my price because I paid through a 3rd party. I had my computer with me and pulled up the confirmation and showed him under the amenities it said bath. He told me he would not upgrade and for me to call where I booked the room from and he would authorize a refund. I did and they send me about 2 miles away to a Marriot Residence inn and it was a wonderful stay.
The location and the ease of parking and hotel design. Tje staff was wonderful and accommodating. The bathroom did not have any type of fan so the steam made the floors slippery and the room smelled musty because of it. I had to keep the AC blasting so the must would not smell. The sink drain was broken I had to call maintenance and fix it myself once I knew how. The gym has no AC all week so I couldn't use the facilities it was so warm in there. The rugs in the hallways need to be steam cleaned. The hotel lacked basic up keep.
Room was very small, bathroom door would not close entirely. Also, the hot tub water was ice cold and we were unable to enjoy the amenities.
The staff was nice and accommodated us for the second night by finding us a new room. I have never stayed in such a small hotel room. I expected much better for $127 per night plus taxes & fees. We were placed in a room the first night that was right by an outside door. We hardly got any sleep with people going in and out all night long, talking very loudly. We could also hear the people in the adjoining room through the vent in our bathroom; it sounded as if they were in our room. We requested a new room for the second night and were moved. The second room was much quieter.
easy of getting on Thruway. Had a pool Did not have exhaust fan in bathroom the shower head was not for people over 6 ft tall....water was all over the floor...became a safety hazard
Price was reasonable, room was clean and inviting. The complimentary breakfast was good and the location was convenient and close to family we were visiting. We would stay here again. Pillows were a little flat - if we stay again I might bring my own as well as a thicker/more comfortable blanket for the bed. The heat in the room worked great but it was FREEZING as soon as you walk into the hallway (we stayed on the ground floor)
This is my worst experience with best western so far. There was water running through a hole in the ceiling in the hallway. I asked for a room with king size bed and was told there was none available. The queen size bed room we got had an unmade bed. I had to ask for another room. Turns out, there was one with a king size bed. The bed was clean. Every other piece of furniture in the room was worn out and plain dirty. Same about the shower. No window in the room. Do not stay at this hotel. Although it says best western, it can be more accurately described as a motel. The room for one night cost me $200! And I got this... Dirty, run down
Das Zimmer war ok. Es gibt einen Pool
Hilfsbereitschaft und Freundlichkeit des Personals Zu wenig Platz zum Frühstücken!!
Nähe zu Denny's Restaurant, Flughafen und Tankstelle ist vorteilhaft. Kontinentales Frühstück war inbegriffen, wurde jedoch nicht genutzt, da Speisenauswahl, Frühstücksraum, Geschirr und Besteck nicht europäischen Ansprüchen genügen (Plastik, Einweg, fast Campingmöbel).
Nähe zum Flughafen (auch zu Fuß erreichbar)
Great room, Beautiful fireplace, better than expected! Would stay again!
We were awesomely surprised at how wonderful this hotel was! The room(s) were beautiful, perfectly cleaned, high quality linens, spa tubs, fireplace, wonderful staff, just all around a delightful experience! We will be back for sure! Probably in October for our anniversary. Very romantic as well!
Everything was very good to excellent...only exception was breakfast buffet-sometimes not as hot as it should be.
This is a very nice hotel, stores, restaurants, and shopping close. The drive to Niagara Falls was not bad at all, even though there was construction. I would recommend this hotel, if you want to do sightseeing at the Falls.
The front desk staff and management were friendly and eager to help any way possible. Dinning room staff was friendly and had breakfast and evening light dinner on time and of reasonably good quality. Housekeeping was very good and always tried to accomodate us with service at our convenience. Facilite is well maintained and includes an indoor pool, fitness/workout room with good equipment and conveniently located computer room for guest use. The only minor change we didn't care for was elimination of in room TV movie purchases---although they do have free DVD movies available at the front desk.
The rooms were very well lit. They had easy access to high speed internet that worked flaulesly. There were some minor things because they have been working on upgrading the rooms. When I called down to have it checked they were very prompt in having it fixed. The staff was courtious and helpful when asked questions. I would suggest this hotel any day.
My family and I really enjoyed our stay. It was very clean and quiet considering we were next to the airport. Unfortuately, I wish there was two Queen beds instead of Doubles. It was a little tight. Will be staying again.
good staff, very clean. the coffee and creamers @ reception counter is a great touch. towels and bedding were of good quality compaired to other hotels. staff were great in helping answer tourist questions would go back again. price was acceptible as well.
We stayed in a one bedroom king suite for an extended weekend and it was like being in a small apartment. Fully equipped kitchen and comfortable furniture.
The rate was rather high, but it specified 2 bedrooms in the suite whereas the other listings did not.