It was clean, upper scale, and was treated well.
Love the incentive to forgo Housekeeping daily in exchange $5 voucher. Some aspects seemed a little dates (ie the elevator, room furniture).
I love the Area and the building and its surroundings
Loved that I was able to do early check in and was offered complimentary late check out. Enjoyed the elegant atmosphere. The heated pool was our favorite. Walking distance to dinner and to the mall to do some shopping. Parking was a bit expensive $27.00 to be exact.
The staff at Check in was not exactly accommodating to the people in line. The gentlemen behind the counter was having a conversation about non work related subjects with a guest, although claiming it to be hotel and check in related, while we stood in line for 15-20 minutes. For a 4 star hotel, the check in process was not that of a 4 star rating. The check in process is more of a 1 star.
We paid $158 per night plus taxes and $20 per night self parking. It was convenient, clean, and comfortable. Front door staff and housekeeping were helpful and friendly.
Maids never knocked, great black out curtains Had a 5 night stay and everything was perfect Nothing Unless they wanted me to get a free stay ????
Just steps away from the Segerstrom Theatre and across the street from South Coast Plaza. Well kept, friendly and knowledgeable staff. The room was very comfortable and quiet. We enjoyed the entire experience. There wasn't anything we didn't like.
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
Nothing Wifi never worked although several attempts with staff to fix issue Executive lounge sub par Room sub par Parking charge per day too expensive
veronica was very helpful showing my wife and i the wayto the pool she went out of her way to help us when i booked breakfast buffet was included when i arrived and try to get our voucher for breakfast the desk said it was not included this added 100 more dollars to my stay so all in all it was not a great deal
Close to the mall. No clean rooms available upon arrival. It took 40min waiting in the lobby to get a room that was already reserved.
The restaurant service was the worst service I have ever experienced in 35 years of travelling to the USA. The waiter at breakfast on both mornings was the worst I have had anywhere in the world.Despite complaining on the first morning the service was the same the next day
Hotel war sehr sauber, grosses Zimmer und Bad Kein Fön, keine Mikrowelle, kein Kühlschrank. Etwas ungemütlich
Die Zimmer waren sauber und neu eingerichtet. Der Preis war sehr günstig. Die Betten waren schmal und es gab kein Zustellbett.
neu-renovierte Zimmer, sehr sauber, super Lage um schnell nach Newport oder Laguna Beach zu kommen sehr spartanisch eingerichtet, keine Mikrowelle im Zimmer
Sauberes, großzügiges Zimmer in modernem Design. Beleuchtung etwas ungemütlich
alles schön neu mit ansprechendem Design!
Das Zimmer war sehr gross und war schön eingerichtet. Das Frühstück ist zwar nicht inbegriffen, aber es befindet sich im Hotel ein kleines Restaurant wo man super frühstücken kann! Es hat genügen freie Parkplätze. Ich würde also wieder hier her kommen!
Es war halt ein Motel. Da kann man nichts anderes erwarten. Sauber war es. Es hat nur etwas schlecht gerochen. Die Kleidung, die wir nachts getragen haben, konnten wir danach in einem anderen Hotel nicht mehr benutzen, da sie so rochen. Die Lage war gut. Nicht weit von der Küste weg. Der Geruch im Zimmer