Hotels El Paso

The hotel has been purchased by Embassy Suites and is undergoing a multi-million dollar upgrade. Upgrades are sorely needed. The ongoing work did not impact us. There were signs indicating when there would no longer be breakfast and when the pool would be closed, all due to the upgrades. The enclosed 8-story atrium is pretty nice. The indoor pool is a decent size and there is a hot tub, but my group did not use either. The staff were very polite and check-in and checkout were easy and quick.

Our group had 4 rooms. The air conditioners did not work in any of the units. The front desk was told twice but nothing repaired or notes left indicating that they could not be fixed. On the last night, one of our rooms needed to be moved due to the heat. We had a couple rooms on the 3rd floor over the pool. The odor of chlorine was pretty significant. All of the rooms had mold/water damage issues behind the wallpaper, primarily in the bathroom and around the sliding glass door to the small deck. A dirty pair of underwear was adjacent to one of the decks. We were there for 4 days and the breakfast was the same each day (scrambled eggs, a slice of ham, and some chewy potatoes). A large cockroach was observed in the atrium where breakfast is served.

Bed was nice

Noise, and room was never cleaned, friendly lady driver who picked me up at airport

Rooms were great, clean, comfortable.

booked reservation had breakfast included. No breakfast available due to construction being done at hotel. noisy at time due to construction. room rates should of been 10 to 15 % discounted from price paid due the situation or been informed of situation so reservation could of been cancel and reservation made else where.

The Staff was pleasant,

Do not know where to start. The property is a dump and under massive renovation. The structure should actually be imploded. While I was there over a two (2) day stay the construction noise level was intense. Workers all around. The a/c barely functioned with the outside temperature hovering around the century mark, Front entrance roped off. 75 % of the rooms gutted. The Hotel should never be accepting guests while under construction.