The rooms were very clean! The maids and host at the front desk went out of their way to make sure my stay was as pleasant as possible. Nope! Everything was great!
Clean, convenient, nice hotel. Various choices and fulfilling breakfast.. Polite and helpful staff.
Good location for accessing Schlitterbahn. We called ahead for a crib that they said they would have for us, but we didn't get it until the second night.
This hotel was very clean. And the staff was most attentive.
Location was great and the rooms were comfortable.
This guest did not leave comments about this hotel.
Awesome pillowtop beds are so comfortable!
Clean and looked new
Friendly staff and was clean. Breakfast buffet was not great.
Good breakfast. Live Gnat and beetle were in the bed.
Staff is very nice. The rooms are clean and the beds are comfortable. A great place to stay after a day at Schlitterbahn!
The room was clean and well kept. We like the sofa bed so that our teenage son can have his own space. Our room was located by the stairs and the noise started very early in the morning. I also didn't like the highway noise. The breakfast wasn't replenished and I was there early, before 8 am.
Staff was very polite and attentive, room was very clean.
Strict pool rules closing at a specific time every day. Hotel had a lot of people partying a lot louder than expected. After that we all got a good rest Bathroom was missing tower holders, and lights were extremely dim. WiFi was slow, even with high reception
Large room Old refrigerator and stove should be removed if not useable.
Nice and clean and located a very short distance from where we going for entertainment. no
Inside was clean and freshly redone. Outside was still being renovated. Breakfast was ok with eggs, sausage and waffles. Staff barely spoke to us. Coffee was very weak.
Convenient to I-35 Elevator was not functioning properly. No towels available in swimming area. Keys were not working properly for the any access doors. Unable to go into workout room, key would not access. When checking in, front desk clerk was very unprofessional.
The close proximity to Gruene Road. It only took us 2 min. to drive to Gruene from the hotel. This hotel is under renovations or something. I did not like the loitering in the parking lot at night. There were people who had camping chairs that were sitting out in parking lot past 1 am, with the door propped open
Rooms and lobby have been updated.
Nice rooms and great furniture Fridge had no temperature control, so it froze our sodas
The staff was friendly. And the location of the hotel is convenient - right off of IH-35. Property was currently under renovation :(. Wish we had known this before booking...The a/c unit was so loud we asked to moved to another room. a/c in the 2nd room was almost as loud...there was plastic covering our windows...exterior door did not lock
The staff are thieves, they stole some of my personal belongings and then the manager covered up for them. We didn't even stay a second night, we decided to leave after being stolen from. I would not recommend doing business with the hotel.
This guest did not leave comments about this hotel.
No. The door didn't work and they didn't fix it like they said they were going to. They didn't give us a new room until the last day.....most horrible experience ever.
Nothing One staff member acted annoyed that I was even checking in. Dead roaches in elevator. Pool not heated. Volume on TV would not get loud enough to overcome. Noise of AC. Overall dirty
Everyone was so helpful and nice. The breakfast was yummy!!
Clean, decent breakfast, felt safe. Nothing really special. Had what I expected. Value nor really there for 130 a night but prices are up everywhere I guess.
When I think "Suites", I think a bedroom and living area separated by a wall. Had planned on having kids sleep in bedroom and I would sleep on fold out couch in living area. First, the fold out couch was filled with grass. They said they'd give us another room, but I ended up purchasing an entirely separate room so could have separation from the kids.
Excellent value, every clean and new, breakfast was plentiful (the waffles were a hit with my younger son), staff friendly and helpful, I would stay here again if in the area. The location was not inspiring, handy to the I35 but in a field near an industrial area.
Someone just opened our door at exactly checkout time and told us we needed to check out immediately
Beds were comfortable. Our view looked like a dumb site w/ donkey's that made noise throughout the night. Staff seemed not to care the first day, but once refreshed, the following day staff was very helpful.
Gal at the front desk was friendly. Room was clean. Could hear several of the guest's dogs barking throughout the night. Made for a difficult nights rest. Will likely stay somewhere else next time.
The morning staff very friendly the stAff when I checked in madee feel like I should turn around and walk out
Big rooms Dirty carpets, wall cracks, and strong smells in the halls
I liked it was close to the main highway. 1) Although it was close to the highway, entering the facility or exiting the facility was difficult. The median was in the way of the entrance and you had to go down a ways in either direction to go into or out of the hotel. 2) The lady at the front counter was not very friendly. We arrived early (12:15 pm) for a wedding we were attending at 4:00 pm. We were not allowed to go into the room because it was not 3:00 pm. My wife had to get a local hairdresser to do my wife's hair. When we came back (still early 1:30 pm), we waited in the lobby with all our luggage. Another couple arrived at 2:15 pm and they were allowed to sign in. My wife approached the desk again and asked why they were allowed to sign in and we finally were let in after a gentleman said there was no problem. Our room was prepaid from March 2015. I would not recommend this place to anyone visiting New Braunfels, TX. In the morning, the same receptionist, was cleaning up the breakfast area and taking away food items 15 minutes before the end of breakfast. I did see the manager/owner replacing the scrambled eggs for those who arrived about ten minutes to 10:00 am. some families were still trying to feed their kids and some older couples were just getting a light fare.
Great hotel !!!
We enjoyed sitting out back, looking at the river. Only thing that would have been better, would have been drink service. Nothing
Armand did a great job. And so did the staff.
Great location. We were within 5 miles to several family friendly venues. Kids loved Alamo Drafthouse being right across the interstate from the Hotel. Staff was very friendly and hotel was very clean. The pool was great and you could kayak in the river right at the hotel. We will stay here again. Loved it.