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Not in Sundance Square as advertised
Everything was great except the valet took forever & they almost had our car lost.
As always our stay was very satisfying. We love this hotel and it's amenities. The staff are excellent and the guest services, pool, bars and restaurants top notch. Though all of this satisfaction does not come for free. We look forward to our next stay in September. If you are a select guest member make sure to book your stay directly with the hotel. If you book through a third party you cannot cancel your reservation or receive credit for your stay.
Cleanliness, location, and comfort Concierge staff were good, not great. Hotel was too crowded and loud.
I arrived to hotel at 10pm my room was prepaid but they gave it away they sent me clear down the other end of the city I was looking forward to being right there in middle of sundance square to comf walk to various places. They paid for all accommodations but it still was not what I had set up to do.
It was very clean. Everyone was helpful and friendly. The bed was amazing! Could not use the hot tub. There was a family of 12 in it. Including babies.
Service was great and attentive. Everyone was very helpful. The bed is hard as a rock. Walls are thin. Room decor is dated.
The location downtown Fort Worth so we could attend Main Street Arts Festival and have easy access to our room. Due to dietary needs I must carry certain foods and it would have been easier to have a refrigerator and microwave in the room.
The staff is extremely helpful and efficient
Water Preasue in the shower very low. TV did not work all the time. Had to pay for Internet.
Right in the thick of a pleasant downtown. All staff encountered friendly and effective. Comfortable room with great view of downtown (our side of the hotel). Expansive lobby. Nothing
The location is perfect! Close to everything! We were able to walk to the water gardens just fine. Room service wasn't very good. The potatoes were gross and they kept messing up our order.
The staff was incredibly friendly and helpful! Our valet had a great sense of humor, the staff personally greeted us as we walked through the door and we were on our way to our room in less than 2 minutes. The facilities were incredible w/ an awesome fitness facility, and outdoor tennis & basketball courts. They provided necessary equipment. Excellent location for families! We walked everywhere in Sundance Square which was extremely family friendly. If we ever go back to Ft. Worth, this is where we want to stay! That we had to leave after just 1 day!
I had a screaming headache one of the nights at around midnight, the staff offered to open the small store when I asked if there was anywhere in the area to get some advil. Everyone we encountered was nice, and helpful. The breakfast though great was pricey if you are not a big eater. Also, I did not know parking was additional.
I am a native of Fort Worth and was in town for one night. This hotel is awful. I stay in hotels more than 100 nights per year. The hotel promised a king bed and had none. The insolent woman at the counter did not care. I placed the breakfast menu on the door and no one collected it. This pretentious hotel was once a destination. It is now poorly managed with an insulting staff. Ed Bass deserved better as a centerpiece of Sundance. I will never stay there again and warn others.