The location is perfect! Close to everything! We were able to walk to the water gardens just fine. Room service wasn't very good. The potatoes were gross and they kept messing up our order.
The staff was incredibly friendly and helpful! Our valet had a great sense of humor, the staff personally greeted us as we walked through the door and we were on our way to our room in less than 2 minutes. The facilities were incredible w/ an awesome fitness facility, and outdoor tennis & basketball courts. They provided necessary equipment. Excellent location for families! We walked everywhere in Sundance Square which was extremely family friendly. If we ever go back to Ft. Worth, this is where we want to stay! That we had to leave after just 1 day!
I had a screaming headache one of the nights at around midnight, the staff offered to open the small store when I asked if there was anywhere in the area to get some advil. Everyone we encountered was nice, and helpful. The breakfast though great was pricey if you are not a big eater. Also, I did not know parking was additional.
I am a native of Fort Worth and was in town for one night. This hotel is awful. I stay in hotels more than 100 nights per year. The hotel promised a king bed and had none. The insolent woman at the counter did not care. I placed the breakfast menu on the door and no one collected it. This pretentious hotel was once a destination. It is now poorly managed with an insulting staff. Ed Bass deserved better as a centerpiece of Sundance. I will never stay there again and warn others.
Right in the thick of a pleasant downtown. All staff encountered friendly and effective. Comfortable room with great view of downtown (our side of the hotel). Expansive lobby. Nothing
It was very clean. Everyone was helpful and friendly. The bed was amazing! Could not use the hot tub. There was a family of 12 in it. Including babies.
The staff is extremely helpful and efficient
Water Preasue in the shower very low. TV did not work all the time. Had to pay for Internet.
Service was great and attentive. Everyone was very helpful. The bed is hard as a rock. Walls are thin. Room decor is dated.
The location downtown Fort Worth so we could attend Main Street Arts Festival and have easy access to our room. Due to dietary needs I must carry certain foods and it would have been easier to have a refrigerator and microwave in the room.
Location is perfect for date night! Sun dance square is next door!
I enjoyed the room service. The spa was so good that I had three services done. I only had trouble because they didn't recieve the booking from bookings.com. They fit me in because they were very nice. I would like to have an appology from booking.com.
The room was nice, clean, and comfortable. Breakfast seemed overpriced.
Right next to convention center Rooms are sorely in need of renovation. There was a notice in the room saying they were in the process of updating, but I the price paid was not worth what I got considering the age of the room.
The location of the hotel to the downtown area, within walking distance of shopping, dinning and night life. The only parking available is through the Valey Service which adds a cost to the Hotel Rate. If you do not use the Valey then parking is either on the street which is very limited or a public parking garage that is 4 blocks away.
Everything I needed to get to was withing easy walking distance. Room service was fast when a request was made. The Manager's Reception was great and breakfast was fantastic! Not one complaint.
The location was excellent because you can walk anywhere you want to go in Sundance Square. Staff was excellent. Sent chocolate for my friend's birthday. No hair dryers.
It was convenient for the event we were attending at the convention center Room was extremely hot. When asked at the desk if they had a fan I could use they told me there were some in housekeeping but they couldn't let me use them. They told me room would cool off. I left air running full time all the time I was there and in addition I went and bought a fan and room did not cool off until late into the night the second night.
Location Pool/hot tub out of order. Stayed 2 nights was told that it would fixed the next day...was not. Not clean. Did not replenish breakfast items or juice. Did not clean tables. No soap in bathroom. Staff not very professional.
Comfy beds, pool Elevator down
Convenient & Clean. Staff very courteous. Breakfast bar a little lacking, but otherwise excellent for budget!
The bed was very comfortable and good situation... but be ready for the traffic jam if driving east in 820. Overtime... great bar to stop over. It was marginal talking about cleaness and comfortableness.
the staff was extremely helpful the drawer of the dressers were falling apart